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Bud's Custom Flooring Centre

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Reviews Bud's Custom Flooring Centre

Bud's Custom Flooring Centre Reviews (2)

Mr. [redacted] continues to be flat our irrational with this situation:1.  The receipt he provides shows he paid $6,000.  The canopy system goes WITH the unit and is part and parcel of the product.2.  We provided printed dimensions and assembly instructions with the pergola kit.  We also sent them by email.  Plus the dimensions are available on our website 24/7.3.  Although we provided accurate dimensions for our product, we did not provide site preparation instructions and we never provide site preparation instructions because every site is different.  We are not landscape contractors.  We are not on site to guide the contractor.  He/she must prepare the site to accommodate our dimensions.  4. Any of our customers who purchases one of our pergola kits must take care of the site preparation.  Some homeowners place our pergola on a wood deck, some on a concrete pad, some on a b[redacted] pad, and some build stone bases to wrap around our posts.  We provide the dimensions for the pergola and it is the customer or the contractor's responsibility to prepare the site according to those dimensions.  In this case, Mr. [redacted]'s contractor did not pay attention to the dimensions we provided.5.  As I have stated before, this is the first time in 30 years and over 10,000 kits which we have shipped all across the USA that any customer has attempted to hold us responsible for their contractor not properly preparing the site.  It is totally ridiculous.We have offered to make a custom sized pergola and drive 8 hours to Mr. [redacted]'s house to (a) deliver the new pergola, (b) install the new pergola, and (c) retrieve the pergola we initially provided.  We have offered to buy back the original pergola for the same $6,000 he paid.  He rejected this offer.  We can do no better.Thank you for closing this case.ChetFounder/CEOAmish Country Gazebos

Chet B[redacted]2:48 PM (0 minutes ago)to me We gave a full refund to [redacted] after repeated attempts to address each of her concerns.  Chet

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