KINGDOM COTTON OF TEXAS, LLC
DBA: BUD'S EMBROIDERY OUTLET
[redacted]...
[redacted]
[redacted]
[redacted]
February 7, 2014
Revdex.com corporate Office
1005 La Posada Drive
Austin, TX 78752
Re: ID [redacted]
To whom it may concern:
This is in response to the complaint from [redacted] about an allegedly torn sleeve on the chef's coat that we embroidered for him. When we embroider those coats we only deal with the upper right and loft chest of the item. We do nothing with the sleeve and would not have noticed if there was anything wrong with that area of the coat. It is very possible that the item may have been damaged when we got it to embroider, The individual who complained told us that he bought the coat on clearance at an extremely low price and that it was the last one the store had, Maybe we now know why?
Furthermore, when he brought the coat back in, it showed clear signs of having been worn on the job. It was stained and dirty at the upper right shoulder, looking as though he had wiped his forehead on it. How do we know that the coat was not damaged while being worn?
He demanded that the owner replace the chef's coat at the full price of $30.00 rather than the $12.00 he said he paid for the clearance coat that he bought. This was clearly a ridiculous request and was firmly rejected. We offered to embroider a new chef's coat at no cost because we understand that he is a student and money is likely pretty tight but we will certainly NOT provide him with a new coat. We do hundreds of these chef's coats every year for a number of local restaurants and have NEVER had a complaint like this. In fact we did several of them for the classmates that he is so worried about and have had no complaints at all.
The offer to embroider a new coat is still good if he will bring it in to the shop and give it to [redacted] who did the original and is a highly experienced embroidery tech who has been doing thew for years, This is a generous offer on our part since none of this was our fault.
Thank you,
[redacted]
Office Manager
KINGDOM COTTON OF TEXAS, LLC
DBA: BUD'S EMBROIDERY OUTLET
[redacted]...
[redacted]
[redacted]
[redacted]
February 7, 2014
Revdex.com corporate Office
1005 La Posada Drive
Austin, TX 78752
Re: ID [redacted]
To whom it may concern:
This is in response to the complaint from [redacted] about an allegedly torn sleeve on the chef's coat that we embroidered for him. When we embroider those coats we only deal with the upper right and loft chest of the item. We do nothing with the sleeve and would not have noticed if there was anything wrong with that area of the coat. It is very possible that the item may have been damaged when we got it to embroider, The individual who complained told us that he bought the coat on clearance at an extremely low price and that it was the last one the store had, Maybe we now know why?
Furthermore, when he brought the coat back in, it showed clear signs of having been worn on the job. It was stained and dirty at the upper right shoulder, looking as though he had wiped his forehead on it. How do we know that the coat was not damaged while being worn?
He demanded that the owner replace the chef's coat at the full price of $30.00 rather than the $12.00 he said he paid for the clearance coat that he bought. This was clearly a ridiculous request and was firmly rejected. We offered to embroider a new chef's coat at no cost because we understand that he is a student and money is likely pretty tight but we will certainly NOT provide him with a new coat. We do hundreds of these chef's coats every year for a number of local restaurants and have NEVER had a complaint like this. In fact we did several of them for the classmates that he is so worried about and have had no complaints at all.
The offer to embroider a new coat is still good if he will bring it in to the shop and give it to [redacted] who did the original and is a highly experienced embroidery tech who has been doing thew for years, This is a generous offer on our part since none of this was our fault.
Thank you,
[redacted]
Office Manager