Bud's Out Back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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Revdex.com:At this time, I have not been contacted by Conde Nast Publications, Inc.? regarding complaint ID ***.Sincerely,*** ***

HiPlease see the attached response? Thank you for contacting us and please do contact me directly if I can be of further assistance.? ? ? *** *** ***
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*** ***Dear *** ***:I am the Director of Consumer Marketing
Compliance for Condé Nast, which publishes Allure, W, Vogue, and Glamour among many other titles.? I am writing in response to your recent complaint to the Revdex.com.? On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attention.We do appreciate your business and your loyalty to our brands.? We do apologize for the “connection/website isssues” that you have been experiencingWe have contacted our fulfillment house, CDS, ? and they have confirmed that they will reach out to you TODAY and assist you in resolving your problems.? Again, we do apologize again for the inconvenience this may have caused you.If you have any questions, please feel free to contact me directly.Sincerely,Wendy E*** Director, Consumer Marketing Compliance Condé Nast* *** *** ***
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Revdex.com:At this time, I have not been contacted by Conde Nast Publications, Inc.? regarding complaint ID ***I have noticed one change to their site in that they have changed the wording on what month new subscribers can expect to start getting boxes to be more generalized
Otherwise there has been no change, no attempt to apologize to subscribers affected, or even any kind of correspondence explaining the mishap, though the customer service rep I spoke to said there would be an email/letter sent outFrom online comments of other subscribers, customer service responses have been wildly varied, even going so far as to have some subscribers describing rudeness and claims of CS reps saying that other subscribers were lying about being promised apology boxesI cannot confirm the truth of these comments, but since the first CS rep I spoke to was also very abrasive, I am inclined to believe this is possibleI still find this unacceptable.? Sincerely,*** ***

HiPlease see the attached response and offer card (attachment)If you have any questions or if I can be of further assistance, ? please contact me directly at ***.? Thank you,Wendy###-###-####

Revdex.com:At this time, I have not been contacted by Conde Nast Publications, Inc.? regarding complaint ID ***Sincerely,*** ***

To whom it may concern,
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I have
attached the response to your complaint number *** regarding *** *** ***If you have any questions please let me know
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Thank you,
Richard S***
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Revdex.com:At this time, my complaint, ID *** regarding Conde Nast Publications, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Re: #*** Dear *** ***: I am the *** of Consumer Marketing Compliance for Condé Nast, which publishes Allure, Wired and Bon Appétit among many other titles.? I am writing in response to your recent complaint to the Revdex.com.? On the onset, let me assure you that
our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attentionWe have researched your account.? A subscription to Allure, Wired and Bon Appétit were included with your purchases at Sharper Image earlier this year.? The magazine subscriptions were included at no additional charge to you.? You should have been notified online (or at the counter of the retail store) when you were making your purchase.? We apologize for the confusion At your request, we have cancelled all of the subscriptions (except Bon Appétit)You should not receive any further issuesWe have informed our fulfillment house to add you to our “do not promote” list.? ? Please note that there may be some issues, renewal or promotional pieces that have crossed in the mail, so please disregardIf you decide you would like to cancel Bon Appétit as well, just give me a call directly (at the number below) and we can take care of it for you.? We apologize for the inconvenience this may have caused you.? If you have any questions, please feel free to contact me directlySincerely, ? Wendy E*** Director, Consumer Marketing Compliance Condé Nast * *** *** ***
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***and let me know if you have any questionsThank you.?

HiPlease see the attached and contact me directly, with any questions.Would be so helpful if you could provide any correspondence you received re: The New Yorker subscription.? My contact # is ###-###-#### or ***.? Thank you,*** ***?

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***.? Provided that I receive the check I am being told I will be sent, I find that this resolution is satisfactory to me.? Once this happens I will consider the matter resolved
Sincerely,
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*** *** *** I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes The New Yorker among many other titlesI am writing in response to your recent complaint to the RevDex.com.? On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attentionWe have researched your account and see that your magazine order(s) were placed as a result of a call from a third party agency, Radius Marketing.? We apologize if you did not want to receive the magazines.? We have confirmed with Radius Marketing that you will receive a refund and the subscriptions have been cancelled.? You should not receive any additional subscriptions, bills, renewal notices or any correspondence related to these subscriptions ? We also understand that you received a call directly from the agency and the subscriptions were offered and accepted as a result of the Magazine Reward Plus offer, associated with a weight loss/cleanse program.? Again, we do apologize for the inconvenience this may have caused you and your familyIf you have any questions, please feel free to contact me directlySincerely, ? ? Wendy E*** Director, Consumer Marketing Compliance Condé Nast * *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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*** ** *** ? *** *** ? Dear *** ***, I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes many magazines including Wired.? I am writing in response to your calls/emails to our
fulfillment houseWe have researched your account.? We understand that you ordered one issue of The New Yorker and then tried to cancel? I have confirmed with our fulfillment house that a refund was placed back on your card, on ***, in the amount of $10.50.? We hope you have received itWe do apologize for the inconvenience this may have caused you.? We take our customers complaints very seriously and do appreciate it when our customer’s concerns are brought to our attentionIf you have any questions, you can contact me directlySincerely, ? Wendy E*** Director, Consumer Marketing Compliance Condé Nast * *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? However I will not consider the matter? resolved? until I receive the refund from themCan this complaint be kept open until I receive the refund?
Sincerely,
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*** *** Dear *** *: I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes Allure among many other titlesWe also produce the Allure Beauty Box.? I am writing in response to your recent
complaint to the Revdex.com.? On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attentionWe have researched your account.? We value your membership to Allure Beauty Box and am sorry that you had an issue with the packaging of your recent box as well as difficulty trying to cancel your subscriptionWe have confirmed, with our fulfillment house, that your membership has been cancelled as of today (April ***) and you should no longer be charged for the Allure Beauty Box We do apologize again for the inconvenience this may have caused youIf you have any questions, please feel free to contact me directlySincerely,Wendy E***?
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** ** *** Dear *** ***, I am the Director of Consumer Marketing Compliance for *** I represent Condé Nast, the publisher of The New Yorker and Architectural Digest among many other titlesI am writing
in response to your recent complaint to the Revdex.com.? On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when customer’s concerns are brought to our attentionWe have researched your account and see that this situation has been handled.? We have cancelled your New Yorker subscription.? The last issue you should receive is November **, 2016.? In addition, a subscription to Architectural Digest was included with your purchase at ***You have not been charged for this subscription, it was included with your purchase.? The last issue of Architectural Digest you will receive is December We have instructed our fulfillment house and our email deployment to discontinue sending you any further promotions related to these subscriptionsPlease note that some promotions might be in the mail stream already, so please do disregard anything further regarding these subscriptionsWe do apologize again for the inconvenience this may have caused youIf you have any questions, please feel free to contact me directlySincerely, ? Wendy E*** Director, Compliance PubWorX * *** *** *** *** ***
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Hello.Please see the attached response to the complaint.We believe the situation has been resolved at this point.Please contact me directly, if I can be of further assistance.Thank you.Wendy E***###-###-####***? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved, as well as it could be resolvedI believe I made the right choice cancelling my subscription and will not be renewing at this time
Sincerely,
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