Bud's Transmission Service, Inc.

I have reviewed the  situation  and  the  repair  order  reflects  every time we call and speak with the customer and  our policy is we call the customer at least twice a  day and update ...

them and the revisions  reflect when and  what is said in summery along with  the prices  discussed and what's  approved and what's  not approved           The  vehicle  complaint  was  noise and  slight dragging noise on passenger side when between 2 walls at  20 25 mph he himself as replaced  parts without success in attempt to repair and  Less  Schwab  has removed  tires and  Looked at it twice  and could not find  source of noise ,    Vehicle  was dropped off on the  29th , and the revisions  show we  spoke to him twice a day every  day  and   3 times on the 29th when getting the  complaint pinpointed as he has exhaust  rattle  and informed that was not his noise ,  .   the repair order revisions  section  will reflect  all communication  with client  and  all  approved  estimates before moving forward with any repairs  as is  our policy .      Our policy is  to contact  all clients twice a day and the revision was that:The tear  down  inspection was needed and even with a trained  eye  it all  looked  normal.  but just small amount of play indicated  the vacuum actuator not  disengage fully and would allow  the splines to spin and not engage fully causing noise and damage to the axle.  He was given an option of a lessor cost with axle assembly but choose the higher cost option.This is why the customer and  Les Schwab missed it, there were many test  drives involved just to find the walls to drive between to diagnose.  The repair reflects the  client communication process the approval process and any recommendations the vehicle needed and is our policy to docoument and record thorough the complete   process and do not go ahead with any repairs without customers approval and documented on the revision section of the repair order with the time.  I would suggest if the customer has any issues with how much we communicated with him or prices, time frame and to take a look the revision section of the repair  order and give us call here at buds and ask  for Steve     When it comes  to  post  opp  repair  quotes  from other  shops  that indicate  a  lower  price we have found  that  its  usally a tactic  from  shops  that do  not have  long warranties or  the  integrity  not to  slander  other  people in the indsusry to get  clients  our  policy  is  never slander another  shop in any manner  for any  reason