Initial Business Response / [redacted] (1000, 8, 2015/11/30) */ Buehler's Response to Complaint: Buehler Food Markets, Inccontinually strives to take care of our customers and act in good faithWe apologize if we fell short in delivering our standard servicePlease note the explanation of events and our plan for resolution Explanation: The customer placed the original order for vitamin water when it was on saleBuehler's Brunswick Grocery Department special ordered the product, and had a detailed list for Buehler's Service Center on how this special order was to be rung upWhen the customer came to pick up his order of vitamin water, that list was missingIn order to give the customer the sale price (which was after the sale), Buehler's Service Center rang up the order by item then divided out the sale price by using a store couponThe regular price was well over $500.00, and that was the tax paidBuehler's manager was trying to make it right for the customer and did not realize the tax did not come off when the store coupon was usedThe order should have been rung up on grocery for the sale price, avoiding any confusion on price and appropriate taxesEven though we tried to take care of the customer at the time, there were steps we have identified and will use to improve the process Resolution: Buehler's is sending the customer the enclosed letter, and a Buehler's Gift Card for $This is to be mailed on November 30, We apologize for any inconvenience this incident has caused Thank you for taking the time to write to us with your commentsWe look forward to serving you in the future Sincerely, Buehler's Fresh Foods Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/30) */ Buehler's refunded the overcharge amount but did not offer any compensation for the inconvenience or the time spent bringing this overcharge to their attentionSo I decided to bring it to the attention of the Federal Trade Commission
Initial Business Response / [redacted] (1000, 8, 2015/11/30) */ Buehler's Response to Complaint: Buehler Food Markets, Inccontinually strives to take care of our customers and act in good faithWe apologize if we fell short in delivering our standard servicePlease note the explanation of events and our plan for resolution Explanation: The customer placed the original order for vitamin water when it was on saleBuehler's Brunswick Grocery Department special ordered the product, and had a detailed list for Buehler's Service Center on how this special order was to be rung upWhen the customer came to pick up his order of vitamin water, that list was missingIn order to give the customer the sale price (which was after the sale), Buehler's Service Center rang up the order by item then divided out the sale price by using a store couponThe regular price was well over $500.00, and that was the tax paidBuehler's manager was trying to make it right for the customer and did not realize the tax did not come off when the store coupon was usedThe order should have been rung up on grocery for the sale price, avoiding any confusion on price and appropriate taxesEven though we tried to take care of the customer at the time, there were steps we have identified and will use to improve the process Resolution: Buehler's is sending the customer the enclosed letter, and a Buehler's Gift Card for $This is to be mailed on November 30, We apologize for any inconvenience this incident has caused Thank you for taking the time to write to us with your commentsWe look forward to serving you in the future Sincerely, Buehler's Fresh Foods Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/30) */ Buehler's refunded the overcharge amount but did not offer any compensation for the inconvenience or the time spent bringing this overcharge to their attentionSo I decided to bring it to the attention of the Federal Trade Commission