Initial Business Response / [redacted] (1000, 6, 2015/10/08) */ To Whom it May Concern: In regards to Revdex.com case number XXXXXXXX, [redacted] , Mayflower Transit order number MXXX-XXXX-X, moved under the authority of Mayflower Transit Inc., located in [redacted] MOBuehler acts as an agent for Mayflower Transit, but all Revdex.com related issues need to be redirected to the eastern MO Revdex.comThe contact within Mayflower Transit who handles Revdex.com issues is [redacted] In speaking with [redacted] if you do redirect this to the appropriate Revdex.com, she will respond timely to this Mayflower customerAs this Revdex.com complaint should have not been directed to Buehler Moving and Storage Inc., please have this removed from our recordIf you have any questions regarding this correspondence, please contact [redacted] , General Manager at the Denver branch of Buehler Moving and Storage, Inc
Buehler Moving and Storage is sincerely sorry for the problems the customer has reported regarding the damages and lose to her goods There were two separate service crews that were involved with the disputed service, we have independently spoke to both crews on their specific areaSince some
of the written complaint was directed to our packing service and some to the load/delivery service, but it has been investigatedAt this time, we are in the process of settling the claim and performing the repairs on those items that can be repaired to pre-move condition. The research has provided me some feedback that is inconsistent with the customers statement in her previous email, which I will address in the near futureAs we have been trying to address the repair matters to get those services plannedHowever, our finds at this point do not support the level of missing or damaged items as noted and our staff has assured me that some of the other allegations are also not accurateWe will continue to move forward with our claim settlement process, in any effort to resolve this matter in the most timely manner possible
Initial Business Response /* (1000, 6, 2015/07/18) */
Buehler Moving and Storage is an agent for Mayflower Transit Inclocated in *** *** As an agent for Mayflower we did do business with *** ***under order # MXXX-XXXX-XAs the moving authority in use was Mayflower it is inappropriate
that I respond for them Mayflower Transit is a member of the eastern *** Revdex.com and as such the complaint needs to be forwarded to that Revdex.com for responseI have advised *** *** who is in the legal department and handles the Revdex.com responses to be aware of the consumers concernsReading the notes on this order we appear to be addressing some of the local concerns and are working with representative at Mayflower on addressing the issues
As this move was not conducted under Buehler's local authority I request that it be removed from our record at the Denver Revdex.comAny questions on this can be directed to me at *** *** ***
As the lead customer service specialist, I have been asked to respond on behalf of mayflower transit llc regarding the customers request for reimbursement for stair case trim repairs in the amount of $The customer had the repairs performed on June 12, without authorizationBuehler Moving
& Storage Co was not given the opportunity to have an inspection performed of the alleged residential property damage and if necessary, then turn into their insurance companyTherefore, we respectfully decline his request for $reimbursement for the stair case trim damageWe regret that we failed to meet the customer's expectationsThank you for allowing me to respond to the customer's complaint
Initial Business Response /* (1000, 12, 2015/09/21) */
I have included the email's I've sent to the customer on this matter, in an effort to try and resolve the situation!
Aug 24th
Sorry for the delay, but I think I have all the details to be able to address your concerns on the charges
The services were originally set up for two men and a truck, but after talking with *** you both determined the items were too big/heavy to be handled by two men, so a change to four men was made, but not requotedThe extra time is addressed below in my adjustment, but your original charge of $can not be honored as it took more resources to complete the service
men, truck @ $105./hr x hrs
Truck and fuel charge
Material charge
men @ x hrs
Flat rate second truck
Total adjusted charges due $
Aug 24th/pm
I reviewed you email chain below and you indicated you expected four men, which is what I've submitted in the revised chargesI took your own time line of two hours, which is the total charge below, again, the quote Vicky provided you was for two men, one truck, not for the four men we provided for the service
I would like to make a offer of $300.00, as it appears we had some extra expenses that were not made clear to you that would be factored in to the costHopefully, you can see your way to approve the reduced amount to help us close this matter
Thanks for taking the time to review this matter,
Initial Consumer Rebuttal /* (3000, 14, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am mildly amused by this "response." It's comical that one could think it would be sufficient to cut and paste two emails that lack the necessary context or substanceThe issues is that this company provides quotes for services, then does not deliver on those services due to their own internal issues, and then will add insult to injury by charging additional funds for their mistakesI feel comfortable generalizing based on my individual experience because unfortunately my experience was not uniqueI am taking my time to add to this growing narrative about this unethical company in order to help others avoid experiencing a similar experience that we were so unfortunate to have had
Complaint: [redacted]
I am rejecting this response because:the business has repeatedly called me a liar, including indicating that there are inconsistencies in my claims. It is obvious by the number of items damaged alone that the company and it's employees are careless in their work-- they damaged nearly every piece of hard furniture they moved and scratched numerous surfaces in my home -- to include walls, doors and flooring-- as well as broke a piece off of my fireplace. The only damage the movers copped to at the time was breaking my desk in half- though it happened within 30 minutes of them arriving, they didn't mention it until they were getting ready to leave the drop off location-- while all other damage seemed to have attempted to be hidden. These people damaged $1000's worth of furniture and property, lost $1000's worth of property... Of course they aren't going to admit it.....
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/10/08) */
To Whom it May Concern:
In regards to Revdex.com case number XXXXXXXX, [redacted], Mayflower Transit order number MXXX-XXXX-X, moved under the authority of Mayflower Transit Inc., located in [redacted] MO. Buehler acts as an agent for Mayflower...
Transit, but all Revdex.com related issues need to be redirected to the eastern MO Revdex.com. The contact within Mayflower Transit who handles Revdex.com issues is [redacted] In speaking with [redacted] if you do redirect this to the appropriate Revdex.com, she will respond timely to this Mayflower customer. As this Revdex.com complaint should have not been directed to Buehler Moving and Storage Inc., please have this removed from our record. If you have any questions regarding this correspondence, please contact [redacted], General Manager at the Denver branch of Buehler Moving and Storage, Inc.
The claim settlement has been paid as of approx. three weeks ago, to the best of my knowledge the customer has received the check.As we did have some delay on getting the check issued and released, we had several discussion with the customer to advise them that there was some unexpected delays to...
issuing his check.Again, an unfortunate set of circumstances caused the delay, which I must again apologies for on behalf of the company, as we make every effort to meet our time frames reflected in the letter the customer received.
Initial Business Response / [redacted] (1000, 6, 2015/10/08) */ To Whom it May Concern: In regards to Revdex.com case number XXXXXXXX, [redacted] , Mayflower Transit order number MXXX-XXXX-X, moved under the authority of Mayflower Transit Inc., located in [redacted] MOBuehler acts as an agent for Mayflower Transit, but all Revdex.com related issues need to be redirected to the eastern MO Revdex.comThe contact within Mayflower Transit who handles Revdex.com issues is [redacted] In speaking with [redacted] if you do redirect this to the appropriate Revdex.com, she will respond timely to this Mayflower customerAs this Revdex.com complaint should have not been directed to Buehler Moving and Storage Inc., please have this removed from our recordIf you have any questions regarding this correspondence, please contact [redacted] , General Manager at the Denver branch of Buehler Moving and Storage, Inc
Buehler Moving and Storage is sincerely sorry for the problems the customer has reported regarding the damages and lose to her goods There were two separate service crews that were involved with the disputed service, we have independently spoke to both crews on their specific areaSince some
of the written complaint was directed to our packing service and some to the load/delivery service, but it has been investigatedAt this time, we are in the process of settling the claim and performing the repairs on those items that can be repaired to pre-move condition. The research has provided me some feedback that is inconsistent with the customers statement in her previous email, which I will address in the near futureAs we have been trying to address the repair matters to get those services plannedHowever, our finds at this point do not support the level of missing or damaged items as noted and our staff has assured me that some of the other allegations are also not accurateWe will continue to move forward with our claim settlement process, in any effort to resolve this matter in the most timely manner possible
Initial Business Response /* (1000, 6, 2015/07/18) */
Buehler Moving and Storage is an agent for Mayflower Transit Inclocated in *** *** As an agent for Mayflower we did do business with *** ***under order # MXXX-XXXX-XAs the moving authority in use was Mayflower it is inappropriate
that I respond for them Mayflower Transit is a member of the eastern *** Revdex.com and as such the complaint needs to be forwarded to that Revdex.com for responseI have advised *** *** who is in the legal department and handles the Revdex.com responses to be aware of the consumers concernsReading the notes on this order we appear to be addressing some of the local concerns and are working with representative at Mayflower on addressing the issues
As this move was not conducted under Buehler's local authority I request that it be removed from our record at the Denver Revdex.comAny questions on this can be directed to me at *** *** ***
As the lead customer service specialist, I have been asked to respond on behalf of mayflower transit llc regarding the customers request for reimbursement for stair case trim repairs in the amount of $The customer had the repairs performed on June 12, without authorizationBuehler Moving
& Storage Co was not given the opportunity to have an inspection performed of the alleged residential property damage and if necessary, then turn into their insurance companyTherefore, we respectfully decline his request for $reimbursement for the stair case trim damageWe regret that we failed to meet the customer's expectationsThank you for allowing me to respond to the customer's complaint
Initial Business Response /* (1000, 12, 2015/09/21) */
I have included the email's I've sent to the customer on this matter, in an effort to try and resolve the situation!
Aug 24th
Sorry for the delay, but I think I have all the details to be able to address your concerns on the charges
The services were originally set up for two men and a truck, but after talking with *** you both determined the items were too big/heavy to be handled by two men, so a change to four men was made, but not requotedThe extra time is addressed below in my adjustment, but your original charge of $can not be honored as it took more resources to complete the service
men, truck @ $105./hr x hrs
Truck and fuel charge
Material charge
men @ x hrs
Flat rate second truck
Total adjusted charges due $
Aug 24th/pm
I reviewed you email chain below and you indicated you expected four men, which is what I've submitted in the revised chargesI took your own time line of two hours, which is the total charge below, again, the quote Vicky provided you was for two men, one truck, not for the four men we provided for the service
I would like to make a offer of $300.00, as it appears we had some extra expenses that were not made clear to you that would be factored in to the costHopefully, you can see your way to approve the reduced amount to help us close this matter
Thanks for taking the time to review this matter,
Initial Consumer Rebuttal /* (3000, 14, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am mildly amused by this "response." It's comical that one could think it would be sufficient to cut and paste two emails that lack the necessary context or substanceThe issues is that this company provides quotes for services, then does not deliver on those services due to their own internal issues, and then will add insult to injury by charging additional funds for their mistakesI feel comfortable generalizing based on my individual experience because unfortunately my experience was not uniqueI am taking my time to add to this growing narrative about this unethical company in order to help others avoid experiencing a similar experience that we were so unfortunate to have had
Complaint: [redacted]
I am rejecting this response because:the business has repeatedly called me a liar, including indicating that there are inconsistencies in my claims. It is obvious by the number of items damaged alone that the company and it's employees are careless in their work-- they damaged nearly every piece of hard furniture they moved and scratched numerous surfaces in my home -- to include walls, doors and flooring-- as well as broke a piece off of my fireplace. The only damage the movers copped to at the time was breaking my desk in half- though it happened within 30 minutes of them arriving, they didn't mention it until they were getting ready to leave the drop off location-- while all other damage seemed to have attempted to be hidden. These people damaged $1000's worth of furniture and property, lost $1000's worth of property... Of course they aren't going to admit it.....
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/10/08) */
To Whom it May Concern:
In regards to Revdex.com case number XXXXXXXX, [redacted], Mayflower Transit order number MXXX-XXXX-X, moved under the authority of Mayflower Transit Inc., located in [redacted] MO. Buehler acts as an agent for Mayflower...
Transit, but all Revdex.com related issues need to be redirected to the eastern MO Revdex.com. The contact within Mayflower Transit who handles Revdex.com issues is [redacted] In speaking with [redacted] if you do redirect this to the appropriate Revdex.com, she will respond timely to this Mayflower customer. As this Revdex.com complaint should have not been directed to Buehler Moving and Storage Inc., please have this removed from our record. If you have any questions regarding this correspondence, please contact [redacted], General Manager at the Denver branch of Buehler Moving and Storage, Inc.
The claim settlement has been paid as of approx. three weeks ago, to the best of my knowledge the customer has received the check.As we did have some delay on getting the check issued and released, we had several discussion with the customer to advise them that there was some unexpected delays to...
issuing his check.Again, an unfortunate set of circumstances caused the delay, which I must again apologies for on behalf of the company, as we make every effort to meet our time frames reflected in the letter the customer received.