Customer was scheduled with a notation that a key was left to open the doorNo notation was made or given regarding the fact that there were dogs on premise either from the dispatching company or the consumerOn accessing the house with the key, it was noticed by the technician that there were dogs in the houseThere was a gate that the dogs were behind; however, the washer to be serviced was also behind the gate For safety, the technician held his tool bag over the gate to determine if it was safe for him to proceedOne of the dogs acted aggressively, jumping and biting towards the bag, so he left a note for the customer to call to re-schedule and left the premises
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If dogs were present and no note was supposedly present about them, contact the client. A simple phone call only takes one minute. Dogs would have not been present if the technician arrived the scheduled window from 2pm - 5pm. Company SHOULD NOT be entering homes where clients are not present to begin with. It is a huge liability for the company if the technician makes a copy of the key or anything goes missing inside of a client's home.
Regards,
[redacted]
Customer was scheduled with a notation that a key was left
to open the door. No notation was made or given regarding the fact that there
were dogs on premise either from the dispatching company or the consumer. On accessing the house with the key, it was noticed by
the technician that there were...
dogs in the house. There was a gate that the
dogs were behind; however, the washer to be serviced was also behind the gate.
For safety, the technician held his tool bag over the gate to determine if it
was safe for him to proceed. One of the dogs acted aggressively, jumping and
biting towards the bag, so he left a note for the customer to call to
re-schedule and left the premises.
Customer was scheduled with a notation that a key was left to open the doorNo notation was made or given regarding the fact that there were dogs on premise either from the dispatching company or the consumerOn accessing the house with the key, it was noticed by the technician that there were dogs in the houseThere was a gate that the dogs were behind; however, the washer to be serviced was also behind the gate For safety, the technician held his tool bag over the gate to determine if it was safe for him to proceedOne of the dogs acted aggressively, jumping and biting towards the bag, so he left a note for the customer to call to re-schedule and left the premises
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If dogs were present and no note was supposedly present about them, contact the client. A simple phone call only takes one minute. Dogs would have not been present if the technician arrived the scheduled window from 2pm - 5pm. Company SHOULD NOT be entering homes where clients are not present to begin with. It is a huge liability for the company if the technician makes a copy of the key or anything goes missing inside of a client's home.
Regards,
[redacted]
Customer was scheduled with a notation that a key was left
to open the door. No notation was made or given regarding the fact that there
were dogs on premise either from the dispatching company or the consumer. On accessing the house with the key, it was noticed by
the technician that there were...
dogs in the house. There was a gate that the
dogs were behind; however, the washer to be serviced was also behind the gate.
For safety, the technician held his tool bag over the gate to determine if it
was safe for him to proceed. One of the dogs acted aggressively, jumping and
biting towards the bag, so he left a note for the customer to call to
re-schedule and left the premises.