On December 12, our service manager, *** ***, spoke with the customer to explain why we cannot accept a return of an electronic boardThis has to do with the fact there is no way other than installation on a furnace to determine if the board is in mint conditionHowever, for customer
relations, we did agree to allow the part return and did refund the customers moneyThe customer has agreed to rewrite social media reviews and is satisfied with Prudential responseWe thank the customer and Revdex.com for achieving a positive resolution
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have be contacted by prudential heating and air and we have agreed on returning the part and a refunded. Thanks for your help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I...
will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I met with the owner, [redacted], at my home last week along with their service manager [redacted]. They are trying to come to a solution to what needs to be done. I will respond again once the suggestions have been made by Prudential.
On December 12, our service manager, *** ***, spoke with the customer to explain why we cannot accept a return of an electronic boardThis has to do with the fact there is no way other than installation on a furnace to determine if the board is in mint conditionHowever, for customer
relations, we did agree to allow the part return and did refund the customers moneyThe customer has agreed to rewrite social media reviews and is satisfied with Prudential responseWe thank the customer and Revdex.com for achieving a positive resolution
Prudential has been in contact with our customer and is/will work to a resolution of the problemThank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have be contacted by prudential heating and air and we have agreed on returning the part and a refunded. Thanks for your help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I...
will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I met with the owner, [redacted], at my home last week along with their service manager [redacted]. They are trying to come to a solution to what needs to be done. I will respond again once the suggestions have been made by Prudential.