Buffalo Auto Group

I am responding to the complaint made by [redacted] on July 15th, Mr [redacted] had purchased the vehicle from us in August of Mr [redacted] purchased a [redacted] through our in-house financing program with zero percent interest attached to the loanThere was no extended warranty purchased from Mr [redacted] at the time of the contract or any time after for that matterWe made very clear to Mr [redacted] that if he didn't purchase an extended warranty he would be responsible for any maintenance that his vehicle would need in the futureIt was brought to our attention that Mr [redacted] was having transmission problems in January, February and March of Every time Mr [redacted] brought up the vehicle we told him we could not do the service because our shop had too big of a work load at the timeMr [redacted] could have brought his vehicle to any repair shop for the issues he was havingNow we originally told Mr [redacted] that we could help him with his transmission the first time he reported a problemWe did have an extra transmission from a similar [redacted] we told him we could put in for him; however, we told him we could not do the work until tax time was overMr [redacted] felt it was our obligation to pay for any mechanical work that needed to be done to his vehicle and we kept telling him he needed to cover any other problems that were occurringWhen we took Mr [redacted] car to start working on it in late April we learned that the transmission we would put in for him was not good enough to install and had problems of his ownInstead of calling Mr [redacted] and letting him know that we couldn't help him with the coverage we took it upon ourselves and sent it to [redacted] transmission for him [redacted] had his vehicle for longer than we expected so we put him in a loaner vehicle until it was finishedWhen [redacted] finally finished the transmission job we drove his vehicle and our mechanics agreed that the transmission had been fixed to our expectationsWe not only put Mr [redacted] in a free rental, we covered the entire cost of his transmission when we did not need to that for the fact that he did not have any extended warranty coverageAfter Mr [redacted] picked up the vehicle he called us saying the transmission problem was not fixedWe sent out a tow truck to pick up his vehicle so our mechanic could look at it for himWhen they diagnosed the vehicle we told him that it had unrelated problems that he would need to coverThe problems Mr [redacted] was having after he picked up his vehicle were completely unrelated to the transmission job that we had [redacted] transmission fix for himOur mechanic diagnosed the additional problem he was having, free of charge and determined that the fuel gauge wasn't working and the car ran out of gasWe went above and beyond with all the work we covered out of our own pocket for Mr [redacted] He does not want to assume responsibly for fixing his own vehicle and is trying to put the blame on our dealershipRegards, Buffalo Auto Group

I am responding to the complaint made by *** *** on July 15th, Mr*** had purchased the vehicle from us in August of Mr*** purchased a *** *** *** through our in-house financing program with zero percent interest attached to the loanThere was no extended
warranty purchased from Mr*** at the time of the contract or any time after for that matterWe made very clear to Mr*** that if he didn't purchase an extended warranty he would be responsible for any maintenance that his vehicle would need in the futureIt was brought to our attention that Mr*** was having transmission problems in January, February and March of Every time Mr*** brought up the vehicle we told him we could not do the service because our shop had too big of a work load at the timeMr*** could have brought his vehicle to any repair shop for the issues he was havingNow we originally told Mr*** that we could help him with his transmission the first time he reported a problemWe did have an extra transmission from a similar *** we told him we could put in for him; however, we told him we could not do the work until tax time was overMr*** felt it was our obligation to pay for any mechanical work that needed to be done to his vehicle and we kept telling him he needed to cover any other problems that were occurringWhen we took Mr*** car to start working on it in late April we learned that the transmission we would put in for him was not good enough to install and had problems of his ownInstead of calling Mr*** and letting him know that we couldn't help him with the coverage we took it upon ourselves and sent it to *** transmission for him*** had his vehicle for longer than we expected so we put him in a loaner vehicle until it was finishedWhen *** finally finished the transmission job we drove his vehicle and our mechanics agreed that the transmission had been fixed to our expectationsWe not only put Mr*** in a free rental, we covered the entire cost of his transmission when we did not need to that for the fact that he did not have any extended warranty coverageAfter Mr*** picked up the vehicle he called us saying the transmission problem was not fixedWe sent out a tow truck to pick up his vehicle so our mechanic could look at it for himWhen they diagnosed the vehicle we told him that it had unrelated problems that he would need to coverThe problems Mr*** was having after he picked up his vehicle were completely unrelated to the transmission job that we had *** transmission fix for himOur mechanic diagnosed the additional problem he was having, free of charge and determined that the fuel gauge wasn't working and the car ran out of gasWe went above and beyond with all the work we covered out of our own pocket for Mr***He does not want to assume responsibly for fixing his own vehicle and is trying to put the blame on our dealershipRegards, Buffalo Auto Group

I am responding to a complaint made to my employer by Ms. [redacted]. Ms. [redacted] filed a complaint on her vehicle which was purchased through us, stating the engine cradle was rotted out and the catalytic converter had gone within 3 months of having the vehicle. We here are a full service...

repair facility and would be more than happy to get her car in and fix any problems she may have. In addition, she has a bumper to bumper warranty purchased at time of delivery in which she can take anywhere and the repairs would be done free of charge. We are willing and able to help our customer out with any of her issues. Thank you, Tiffany L. Buffalo Auto Group