Buffalo Biodiesel Inc.

Revdex.com spoke to *** at business and the copy of the requested copy of contract was faxed overSee attachedIt does state years and is signed by the consumer

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The main problem is that mr*** *** apparently doesn't know what his employees are doing out there. Mr***'s only thoughts are that I want to get out of my contract, all I want is the company to pick up the used oil like they say they were going to do !! I have pictures of the gallon buckets I purcheased to put the oil in while my bin was full, he has no idea what he is talking about! Myself and my employees absolutely made those calls to have someone come empty the container, they said it was frozen and could only get a tiny bit and would have to come again when it thawed a littleMeanwhile they would drop off some barrels to put the oil in till thenWeeks later still no barrels and still a full frozen bin ! My employees had called with nothing to show so I started calling and still nothingfinally when I sent the complaint to the Revdex.com, days later we had, not barrels that were promised, but another entire bin, a giant bin, taking up the rest of our storage I am definitely not wanting to just complain nor was I looking for another recycle company, all I want is my used oil collected like promisedIt very much upsets me that I am doing business with a company like Buffalo BiodieselSeems mr*** has a lot of experience with unhappy clients and is almost scripted on dealing with themHis business practices are upsetting they way he makes up untruths and assumes what people are thinking, saying that all I want is to use another recycler- that absolutely was ridiculous until this past couple months dealing with his companyHe also keeps saying that I say I never signed a contract, another total untruth, I know I signed a contract I said I never signed a year contract like his company is saying< I asked to have a copy of that contract that they mysteriously have, they agreed to fax me a copy- obviously that never got faxed to me. Also in his rebuttal to my complaint he mentions that a copy of my signed contract is enclosed...but obviously was not It is a shame that this has become such a problemThis company has a 3rd party answering service, you cannot talk to a member of this companyAs stated we have made the calls that I said we have in my initial complaint, apparently they have the calls listed under the individuals that are my employees that made the calls I never wanted any hassles, just my oil collectedI had no problem with their payments or anything till this winterYou would think mr*** would call a business owner that was calling with a problem, especially one that hadn't had a problem for almost a year, and talk with them and get to the bottom of the matterCalling business partners liars is not the way to get things done in this country. I want a copy of my signed contract they say I signed with a year term, which is absurd, faxed to me or enclosed in the next response like he said was enclosed in this one, cause I guarantee it doesn't match the signed one I have! Regards,
*** ***

It's so hard to understand why some folks file complaints like this. I get the ones that may have been litigated but this one is simply unfair and untrueIt's not practical on any level and there was no reasonable attempt made by the supplier to resolve it before it was filed.This supplier is
on a Castatus. This was part of the contractThe service expectation is simple. The supplier needs to "Call-In" for service. The supplier has not called in for anything since 9.1.2016. She did call in on at 12in the afternoon, related to a code enforcement issue she is having. She filed a Revdex.com complaint shortly thereafter. 1st and only call in over one year. We do pickup waste oil in a timely manner. The last call in for collection was done the very next day. The supplier failed to call in for pickup.I'm assuming that the fines she is referring to is because they are in violation of municipal codes. I don't think the code enforcement office will play the 3rd party game. For perspective, the supplier has produced a total of gallons of oil in nearly years. This works out to about drum per year. They have drums, which in real terms is about years of storage capacityPer her request, we have scheduled the removal of our equipment and her account will be closedWe are happy to co-operate with the Revdex.com dispute resolution system, it's a great tool for legitimate problems but the rules need to be followed and it should not be abused for "instant service" for problems that suppliers created on their own. We are happy to comply with the supplier request, it's for the best

The customer's complaint states we pumped the oil at this location and never paid for it and that we did not
replace the lids at this locationPer the contract, customers are paid two times per yearWe issue a receipt with
every pickupUpon information and belief, the lids were on site and BBD
("Buffalo Biodiesel, Inc.") does not
remove lids upon collection
In terms of a resolution the customer is paid up to date for the oil receivedPer the request from the Revdex.com this
account has been scheduled for a removal and the account is considered closedIn terms of the area cleaned, we are
responsible for our employee actions around the area of collection for used oilUpon information and belief, there
has been no spill or cleaning needed at this location due to oil collectionsIt is not company policy or practice to
take lids during the collection of used oil

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

The service that is guaranteed by our contract and the service this customer expects differ greatlyWhile it seems clear she wishes otherwise, Buffalo Biodiesel is not bound to offer her service so far in excess of what is promised in the contractFirst, per the contract, payment is made for oil
collected 2x per year, or approximately every monthsThe 1st collection of oil for this location took place on December 28th, It has not yet been six monthsWe are not in arrears for paymentWe do not pay for each collection individually, nor is it practical to do so given that the company literally completes hundreds of collections a day, seven days a weekHowever, a payment for the collection has been sent outSecond, BBD does not employ agents that "check on" equipment, weekly or otherwiseAgain, this would be highly impractical given that we service thousands of locations across statesEmploying people to simply look inside equipment without the ability to collect from the equipment would seem to serve no purposeCollections are also not done monthlyThe locations are either placed on routes or serviced on a cabasis according to the contractAnd again, it simply does not make any logical sense to send someone on a weekly basis to "look" at equipment and then send someone else once per month to actually collect itThe regional purchasing rep who dealt with Ms*** has been a valued employee of Buffalo Biodiesel for yearsHe is fully aware of how the company operates, how collections are conducted, and how payments are madeHe has also handled the contracts for several hundred other used cooking oil vendors over the course of his employment, and there has not been a single one that has ever claimed he made promises outside the contract, much less promises akin to theseFurther, he has been trained to write and has a history of writing any changes to the contract on the physical contract itselfEven given this history and training spanning years with the company, he was questioned over the matter and categorically denies making such illogical statements to this or any customerThird, regarding Ms***'s rendition of her interaction with our service manager on the phone, I can only say that her claims are totally falseMs*** called our service line and threatened legal action against the company if she did not receive a call back in minutesWhile this was a totally unreasonable request, the call was in fact returned by our service managerDuring the course of the conversation Ms*** was reminded that she needed to call for service and that there was a lead time for that service when she calledSpecifically, one cannot call and expect a vehicle to service the location the same dayShe was also told that we cannot empty the vat equipment at her location at the present time because the material inside it was frozenShe was reminded that suitable "winter" containers were already provided for the excess materials she produces, and that that collection equipment would be continually exchanged when she called for service until the weather broke, allowing the material in her vat to thawOnce the weather broke, her larger vat container would be pumped out and the excess winter containers removedMs*** insisted that instead of exchanging the winter containers, which weigh lbs, we needed to swap out the frozen vat container, which weighs 3000lbsWhen she was told that was not possible, she became irate that we could not have a person lift a pound container and exchange itShe demanded it be done immediately regardless of the safety or practicality involved, and stated that it was our problemShe threatened that if we failed to do so, she would be filing a complaint with the Revdex.com and taking legal actionShe was told that although it was regrettable if she chose to go that route, it was certainly her right to do soMs*** was extremely upset and hung up the phone on our service managerShe was not told that we have had Revdex.com complaints beforeShe was not told that we have an A+ rating with the Revdex.comShe was not told that we don't care if she files a complaintOur service manager with whom she spoke handles about service requests of various kinds per week,, with an objective of handling them fully and preventing complaintsThat is her entire job descriptionIt's illogical that she would tell someone that she does not care about a complaint, because that would affect her jobI believe that Ms*** was already extremely agitated, and when her threat of a Revdex.com complaint did not result in the action she wanted, she viewed that as the company not caring if a Revdex.com complaint was filedThis is of course untrueAs you are aware we take all Revdex.com complaints seriouslyHowever there are simply some demands made on us that, due to safety and practicality, we cannot comply withIt should be noted that, per the contract terms, the customer is required to have pumpable oilDue to weather conditions the oil was not pumpable and therefore we could not empty the equipmentThis is weather-related and is not the fault of either *** or Buffalo BiodieselAs a result, Buffalo Biodiesel proactively provided additional, suitable containers at no cost to *** for the excess material generated before the the weather broke, at which time the material would again become pumpableThis was done within the cure time for complaints, as provided by the contractBuffalo Biodiesel will continue to provide suitable containers for oil collections that can be exchanged during the winter monthsThis is a standard practice if the material in a larger container freezesThe winter containers weigh about 400lbs when full and can be physically exchanged when frozenAgain, it simply is not possible to exchange the larger equipment when full , as it weighs approximately 3000lbs or tonsWe are not obligated by contract to do so, it is not practical to do so, and most importantly it is extremely dangerous to do soWhen the oil is pumpable, BBD will empty the vat collection equipment and remove the small excess winter equipmentIf Ms*** wishes additional pickups, call backs, or payments they will be provided, but not within a minute timeframeBest regards, *** *** President Buffalo Biodiesel Inc

I have personally called the client and spoke with the day manager. The client has received five individual payments over the past two year. The last one being issued today for collections up to 4.30.15. There are no outstanding payments due at this time. Best regards, Sumit M. President

We are sorry for any problems that you may have had. Based on your complaint, it would seem that the previous tenant/building owner never notified us that they had gone out of business, nor requested the removal of our equipment.  We receive removal requests weekly and always act on...

them under one strict condition, that we receive the request in writing.  If you sent a removal request in writing on April, 13th then it should have been removed in 30 days.  We unfortunately do not have you listed as a supplier, nor the address you provided as the service address for any of them. Could you kindly provide us with a real company name and address, so I may look into this matter for you.  You can call us at [redacted].  I'm not sure if you were dialing the right number before as we don't refuse calls.  All of our calls go through a 3rd party call center, that bills us for processing them.  In the 12 years we have been in business, we have never instructed the call center to refuse calls. Regardless, we want to remove the dumpster so you can get on with your construction.  The dumpsters are highly valuable and we are eager to recover our property this week.

On 1/8/16 the conversation I had with the company was about the overflow of oil onto my parking lot after we called several times to be emptied. I was not happy to say the least. I told them that was the last straw and come get their stuff. Still took them 8 days to get here.Untimely service and untimely payments from Buffalo Biodiesel is not anything I wish to deal with. Now add personal attacks. I request the contract be voided due to their breach of said promises. I'm sure they are experts in dealing with unhappy customers from the amount of complaints I see about them on the internet.As of the date of the first Revdex.com complaint, I had to use the temporary service of another company. But now I will only have the tank of Buffalo Biodiesel to fill. I guess I will have to document every call with these guys. Nice business.Until I resolve this issue with them, the oil will be emptied quickly. If it overflows again, [redacted] can come suck it up with a straw.

Thank you for the opportunity to respond to this Revdex.com complaint from Mr. [redacted] on behalf of [redacted], which alsoreferences [redacted]. My understanding of this complaint is that it centers around payment for the oiJ Buffalo Biodiesel has collected. By his own admission,...

Buffalo Biodiesel has been promptly collecting the oil from [redacted].I. [redacted]Mr. [redacted] indicates in his complaint that the "Purchase Date" is 5/112013. I'm not sure what he is referring to. Buffalo Biodiesel did notcontract with [redacted] to purchase its waste cooking oil until2/25/2016. Mr. [redacted] himself signed the contract.Per the contract Mr. [redacted] signed, "BBD will make all payments for [redacted] within 30 days of a demand by Seller via phone, email,or fax, limited to a maximum of 4 payments in a 12-month period." As you know, these cal1s are recorded and transcribed by a third~party. While there have been previous calls to Buffalo Biodiesel from [redacted] requesting oil collection, there has only everbeen one request for payment. That call occurred on July 28,2016.Per the terms of the contract, that call for payment did not even need to be addressed until August 27, 20 16. However, it was processedimmediately. Upon review of the account, it was determined that no payment was due at that time. Per the contract Mr. [redacted] signed,~'Payments will be made based on the transcription of colledion tickets at the time of payment." Upon a review of the account at thattime, there were no collections of oil prior to the transcription date, which was in May 2016. This is logical, since [redacted] is seasonal, and only opened for the season in May 2016. As such, no payment was due at that time. A phone call was placed to Charlie'sBoat Yard to inform them of the situation, but no one was available from the business when we cal1ed and our call was not returned.Again, all of this was addressed well in advance of the Revdex.com complaint, and in advance of the August 27,2016, performance date, whichhas not yet even occurred.II. [redacted]Although this is not a complaint regarding [redacted], the business is referenced, and I am willing to address it as well. Thislocation has been a vendor of Buffalo Biodiesel's since 2012. It too has a contract with Buffalo Biodiesel that states "BBD will make allpayments for [redacted] within 30 days of a demand by Seller via phone, email, or fax, limited to a maximum of 4 payments in a 12·month period." While Buffalo Biodiesel has made a number of payments to this business for waste oil collected, [redacted] hadnot made a recent request for payment. As such, no payment was due. We took this complaint as a roundabout demand for payment. Asthis business is open year round, it does have collections prior to the current transcription date, and payment has been made based on thosetranscribed tickets and cashed by the business on the 24th of August 2016.III.· 'DEMAND TO CHANGE CONTRACT TERMSIn his complain4 Mr. [redacted] stated that he wanted payment for the waste oil collected from [redacted] and that he didn't thinkhe should have to get a hold of anyone. Unfortunately, Mr~ [redacted] wants to r~write the contract terms for the contract he himself signed.A call to Buffalo Biodiesel requesting a pick up of waste oil is not a request for payment. It is a contractually required way to schedule acollection. Buffalo Biodiesel has performed on every single one of them received form [redacted] within two days- most within24 hours. The method for payment and payment terms are clearly defined in the contract as well. Mr. [redacted] just doesn't want to followthe defined, contracted procedure.Upon receiving this complaint, we called Mr. [redacted] directly the same day. We gave him all this information. He continued to insist thathe did not want to call Buffalo Biodiesel for payment, completely ignoring the terms on the contract he signed. I believe this just provesthat Mr. [redacted] will not be satisfied unless he can rewrite the terms of his contract, which is not an available option or required under theRevdex.com.Additionally, because we genuinely hoped that that Mr. [redacted] was sincere in his desire to resolve the situation- which is the onlylegitimate reason to file a Revdex.com complaint, we dispatched a company representative to visit him personally. Again this is within hours ofreceiving the complaint from the Revdex.com. Mr. [redacted] was verbally abusive to and physicaily aggressive with our company rep, informinghim that:• There was no contract between Buffalo Biodiesel and [redacted], even though he signed the contract with BuffaloBiodiesel himself;• That Buffalo Biodiesel didn't pick up the waste oil, even though this contradicts his claim to the Revdex.com that Buffalo Biodiesel hasbeen consistently collecting the waste oil, because the company can't owe money if it never performed collections; and• That Buffalo Biodiesel never pays, even though multiple payments have been made to [redacted], until today no otherpayments have been requested for Brick Oven, and no payments are due to [redacted]- all based on contract terms forexecuted contracts with these businesses.Mr. [redacted] then took the company representative's card, shoved it into the rep's chest shirt pocket, pushed a finger into his chest, and toldhim to get offhis property.IV. SHOW OF GOOD FAITH OUTSIDE OF CONTRACT REQUIREMENTSAs noted, per the contract Buffalo Biodiesel will make payments for all collections transcribed at the time of request. Also as noted,[redacted] did not have any collections at all prior to the transcription date at the time of the July 28, 2016, request. This islogical because it was a new vendor and it was seasonal- not open year-round.As a one time show of good faith, we scanned through collection tickets through July 8, 20 16,/or ihis business only, entered them into thesystem, and have issued check number 30898 accordingly. This is not a consent to alter the terms o([redacted]'s contract. andwe will not offer to do this again. In the future, [redacted] will need to adhere to the terms of its contract with Buffalo Biodieselin all aspects, including requesting payment. However, along with our phone calls and our site visit, I believe this demonstrates ourwillingness to work with [redacted].At this point, from our perspective there is no breach of contract on either side of these business relationships. Buffalo Biodiesel hasperformed on all its contractual obligations, and filing this unfounded Revdex.com complaint not withstanding, so have [redacted] and[redacted]. However, I have serious concerns about the hostility and skewed perceptions of Mr. [redacted]. The contract terms areclear, and we immediately proactively reached out to him both on the phone and in person upon receiving this complaint to discuss thematter with him. He didn't care what the terms of his contract were. That is not indicative of a party looking to resolve a perceivedproblem. Mr. [redacted] changed his story from what he filed with the Revdex.com to what he asserted to our onsite representative. The storiesdon't match at all, and in fact are completely contradictory. That is not indicative of a party looking to resolve a perceived problem. Mr.[redacted] threw the Buffalo Biodiesel representative sent there to address his stated concerns off his property after becoming physicallyaggressive with him. Not only is that not indicative of a party looking to resolve a percdved problem, but it also raises questions aboutwhether 1 can safely send my staff onsite to perform collections.Again, at this point we remain hopeful that Mr. [redacted] was simply having a bad day, and inappropriately took it out on us. His actions donot indicate a party planning to honor its contract, but hopefully he will rethink the situation with a calmer mindset. We expect normalcontractual relations to continue between Buffalo Biodiesel and both [redacted] and [redacted]. We encourage both tofollow the requirements in their contracts for both collection and payment in the future, to avoid any further issues. We hope to retainthem as vendors of waste oil for years to come, so that their waste oil can be recycled into the biofuel industry, reducing our nation'sdependence on foreign oil and helping the environment.Sumit [redacted]President, Buffalo Biodiesel

I spoke with Ms. [redacted] regarding this matter. Ms. [redacted] had called the call center asking for a removal of the equipment for our client. After speaking with the client, they contradicted Ms. [redacted] and asked for the equipment to be moved instead of removed. After speaking with Ms. [redacted], we...

came to understand the genuine health concerns she has over her cat.  She was very nice about  the whole matter and very pleasant to speak with. We agreed to remove the equipment completely and terminate the agreement with the client, provided we obtained a letter from the landlord requesting it's permanent removal. Ms. [redacted] promptly obtained the letter and the equipment was removed that day. I apologize for the confusion and the matter has been resolved. Best regards, Sumit M. President Buffalo Biodiesel Inc.

We are in receipt of the complaint you forwarded from Mr. [redacted]. First, this complaint is not a consumer complaint. We have no agreement with Mr. [redacted] as an individual consumer, but rather have an agreement with a business by the name of [redacted], of which we believe he is a principal. Please...

note that Mr. [redacted] is bypassing the consumer complaint requirement with the Revdex.com by using his personal name in order to file the complaint, rather than the business name with which we have a contract. By doing so, Mr. [redacted] is now asserting that both he and [redacted] are one and the same -thereby piercing the corporate veil- and we are answering this complainton that basis. I believe I must address this item first, because of its nature. In his complaint, Mr. [redacted] asks for a peaceful resolution to this dispute. I would like to stress that, from our perspective, there is no aspect to this matter that would not be "peaceful," regardless of how it is resolved. There is and has been no threat of violence of any kind in any way by this company or any of our staff. I can only hope that Mr.[redacted]'s words are poorly chosen, rather than a tacit threat of violence against Buffalo Biodiesel and its employees if we do not capitulate to his demands.To address the specifics of the complaint, [redacted] contacted Buffalo Biodiesel lnc. on the 21st of June 2016 in order to "cancel service". At the time of this request, there was no claim that a contract did not exist, there was no assertion that they had the right to end the contract early, and there was no claim of any kind of a lack of payment. The request was simply to remove equipment. Our company responded with a breach of contract letter sent by Certified Mail on 'the 27th of June 2016, in which [redacted] was notified of their breach of contract, and offered amnesty for the breach if they came back into compliance with the contract. The letter was signed for by [redacted] on the 30th of June 2016. [redacted] did not respond to Buffalo Biodiesel regarding the breach letter and the offered amnesty for compliance. Instead, Mr. [redacted] filed a consumer complaint with the Revdex.com one. day later on the 1st of July 2016.Interestingly, on July 5, 2016, an unsigned fill-in-the-blank letter was mailed, supposedly from [redacted], in which they amended their original cancellation request made on June 21.2016, to include a fictitious claim of lack of payment. The letter appears to be a form letter that has fill-in-the-blank spots which were completed in blue ink. Although the letter was mailed on July 5, 2016, one of the fill-in-the blank spots is completed with the date of June 30, 2016. Curiously, although someone clearly needed to hand write the fill-in-the-blank spots on the letter, no one signed it. It's our assumption that this bizarrely structured letter was drafted by a competitor, because if it had been written by Mr. [redacted] himself, he would not need to place fill-in-the-blank spots in his own letter for information he would presumably know himself. That would make the letter reminiscent of a second grade homework assignment. Additionally, if he had actually written the letter, one would assume he would actually sign it.Even more interesting about the letter is the fact that it was mailed on July 5, 2016, after the Revdex.com complaint was filed, but was dated June 30, 2016, before the Revdex.com complaint was filed. This is crucial because this letter is the sole instance where anyone from [redacted] claimed the false "lack of payment'' issue. In the complaint to the Revdex.com, Mr. [redacted] asserts that he had notified Buffalo Biodiesel of the lack of payment issue in his demand to end service. This is not the case, as the only previous communication was a phone call that a third:party. recording and transcription can verify did not contain a lack of payment allegation. However Mr. [redacted] claimed to the Revdex.com he had notified us of lack. of payment. This was clearly false, but to cover his bases, on July 5, 2016, after the Revdex.com complaint, he mailed this letter, backdating it to before the Revdex.com complaint was filed. The postmark on the letter is another unrelated third party verification that what Mr. [redacted] has stated to the Revdex.com is false. Additionally, what is he claiming? I believe Mr. [redacted] is pretending that the phone call never happened, and that the letter is his sole notification of breach. This would be more believable if Mr. [redacted] had backdated his fill-in the-blank letter a little further and made the date one prior to the date Buffalo Biodiesel sent the breach letter. I'm not clairvoyant, and I would not have been able to send a breach letter regarding a breach of contract that I had not yet been notified of. According to Mr.[redacted]'s timeline, he would have received a breach of contract letter from Buffalo Biodiesel in June 2016 regarding a breach that never occurred until his letter to Buffalo Biodiesel was mailed in July 2016. That's just illogical.In his complaint to the Revdex.com, Mr. [redacted] claims that Buffalo Biodiesel owes additional money to [redacted]- lack of payment. This is a false statement. His account is fully up to date. There are no payments currently outstanding per the terms of the contract. There is a collection in March of 2016 from [redacted], however per the contract terms payment is not due for this singular collection at this time.When payment is due, it will be paid.In his complaint to the Revdex.com Mr. [redacted] also claims that he had a hand shake agreement with Buffalo Biodiesel subject to cancellation. It is entirely probably that Mr. [redacted] shook hands with Buffalo Biodiesel's representative, as all our representatives are polite, sincere individuals. However, Mr. [redacted] fails to mention that in addition to shaking the representatives hand on April I, 2013, he, on behalf of [redacted], signed a five year written agreement. I would like to further add that on this single page agreement, again on behalf of [redacted] signed twice and initialed twice. Please note that the signatory is none other than Mr. [redacted] himself.Further, in his Revdex.com complaint Mr. [redacted] claims Buffalo Biodiesel made a claim against him for damaged equipment in our breach letter.This is another provably false statement by Mr. [redacted]. We made no such claim in the breach letter, or otherwise. In fact, when it was discovered in 2015 that Buffalo Biodiesel's equipment had been damaged, we filed a police report with the Warren County Sheriff's Office on March 26,2015 regarding the damaged equipment. Per the police report, which clearly is an independent party here, we did not hold Mr. [redacted] or [redacted] responsible for the damage to the equipment. It simply not disputable that Buffalo Biodiesel did not hold [redacted] accountable for the damaged equipment at that time or any time thereafter. However, it seems odd to say the least that [redacted] would make this claim out of the blue over a year after the equipment was found to be damaged. It does raise questions as to why the damage to Buffalo Biodiesels equipment is still on Mr. [redacted]'s mind, and whether he knows more about it than be originally claimed.In his Revdex.com complaint Mr. [redacted] asks that Buffalo Biodiesel remove our equipment. While that is a breach of contract, Mr. [redacted] does have the right to initiate that breach. We have already scheduled a removal of the equipment and will complete it within 30 days.In his Revdex.com complaint Mr. [redacted] asks that Buffalo Biodiesel no longer contact him. We will not contact him directly. We will be onsite to complete the removal of our equipment , which we will assume Mr. [redacted] will not object to this contact. Any further dealings will be through counsel as this matter is litigated.Mr. [redacted] had the choice of honoring or breaking [redacted]'s contract. He had that choice originally, then he had it again after receiving the breach letter from Buffalo Biodiesel offering amnesty for compliance. Filing a complaint with the Revdex.com AFTER he received the breach letter from Buffalo Biodiesel, pretending there is no signed contract with Buffalo Biodiesel, and sending an un~igned fill-in-the blank cancellation letter with false allegations and a questionable date is not compliance. Contrary to Mr. [redacted]'s hopes,it won't  make this matter go away. The contract exists, and [redacted] is responsible for Mr. [redacted]'s deliberate and repeatedly affirmed choice to breach it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12439309, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
First, my last pick up schedule got changed by the driver. Second, we 10 gallons of oil a week. So how would they know how much I produce if it's never getting picked up. I just want out the contract and the barrels removed and the area cleaned.
Regards,
[redacted]

This complaint I believe is from [redacted].   A call did come in on the 25th of November and the call was returned at 10:10am the same day.  There was a voicemail box but it was not setup at that time.  Another call came in on or about the 18th of December requesting...

a payment.   The payment was scheduled on the 18th of December. A check for $194.00 was cut (#[redacted])  for the period 5.1.15 to 7.31.15.A previous check was also sent on August 12th for the period prior. If there is any dispute regarding service or contract terms, per the agreement, a request must be sent in writing.  We have not received any written communication outside of this complaint.  All written communications are responded to.  Although we did return the phone call, It is not company policy to make multiple phone calls to confirm action was taken unless it was an emergency.  We apologize for any inconvenience this may have caused the client and expect that this communication resolves the matter.  An additional payment has been requested to clear the account for collections until 11.30.15 for $239 and was sent out on 1.5.16.  This account is under contract until 2019. Best regards, Sumit M. President Buffalo Biodiesel Inc.

This complaint is materially wrong in many respects. First, Mr. [redacted] is not a customer of Buffalo Biodiesel Inc Mr [redacted] owns a company called "[redacted]" which by contract is obligated to sell its used cooking oil to Buffalo Biodiesel. That makes Buffalo Biodiesel HIS customer,...

not the other way around. Therefore, this is not a consumer complaint. They did not "buy" anything from us. They sell used cooking oil to us, so we are therefore we are the "Customer". Second, he did not call 12 times for service. These calls are recorded and logged by a third party. There simply is no record of those types of calls from this business. Third, Mr. [redacted] claims he did not sign a contract in his complaint. He did sign the contract -personally. A copy of the contract is enclosed. Fourth, Mr. [redacted] claims that he had to buy 5 gallon pails in order store oil. This is untrue as there were no "pails" of oil to collect at the site when we arrived for service at any time, and our collection container was only half full upon our arrival for the last several services. The history of our contact with Mr. [redacted] is as follows. In February Mr. [redacted] called and requested that we remove our equipment, stating that he was breaking his contract with us in order to sell the oil to someone else. He was reminded that the business was still under contact with Buffalo Biodiesel, but that if he put the request in writing the equipment would be removed once it was received. He was further informed that while would comply with a written request to remove the equipment, we would thereafter take action to enforce the contract, as is our right. Mr. [redacted] denied that any contract existed and claimed that he had never signed a contract. He requested a copy of the contract, and said he would send the cancellation request in writing. There was no claim of any service problem at this time. Mr. [redacted] never sent a cancellation request. My assumption is that is because, since he personally signed the contract with Buffalo Biodiesel, he did in fact know that he was under contract with us and would be liable if he breached it.  Instead, Mr. [redacted] has attempted to manufacture a fictitious service problem as a way to get out of a contract he had already informed Buffalo Biodiesel he intended to breach in favor of another party. To this end, Mr. [redacted] made a series of calls to try and document the fictitious service problem. Service calls are listed below. The date on the left indicates the date the call came in, the date on the right is the day the served was cleared as completed. The service is cleared as completed the day AFTER it is done, as the log sheets the drivers submit at the end of their shifts are process the following morning. Therefore, for example, Buffalo Biodiesel received a request for service from [redacted] on February 27, 2015. The location was serviced on February 28, 2015. The service was marked as complete the following morning on March 1, 2015. As is clearly evident from these records, each service call was responded to well within the contractual service window. At each service call, me equipment was not overfilled, leaking, or problematic in any way. At no point were were there any 5 gallon pails present, nor was there any need for additional collection equipment of any kind, as again the Buffalo Biodiesel collection equipment onsite was not full. In an attempt to be proactive, and before any complaint had been filed with the Revdex.com, we spoke with an employee at [redacted] on March 13, 2015 about the frequency of the calls they had made for service. [redacted] had been serviced with no complaints every 4 to 6 weeks for nearly a year, and no service complaints were made in February when Mr. [redacted] attempted to breach in favor of another collector. Now, however, there bad been two calls in two weeks. Although we did not have any collections that were even approaching a full container since roughly the previous summer, we agreed that we would drop an additional container at their location to give them added capacity. We also agreed that until such time as we could do so, we would service them roughly every two weeks. In accordance with this agreement and again being proactive, having previously serviced them on March 14, we serviced [redacted] again on Friday, March 20, 2015. The container was roughly half full at that time - it was in no way overflowing. This week, Mr. [redacted] filed his Revdex.com complaint. Among the other claims I've noted as materially false is the claim that a hazard was created due to the equipment being overfilled. It should be noted that overfilling a container to the point it is spilling onto the ground would be the fault of the personal placing the material into the equipment, not Buffalo Biodiesel, as logic would dictate that you should not place material into a container that is full. However, there simply was no hazard. We have serviced them 3 times in the past 4 weeks. The collection equipment has never been full, it wasn't full on February 28, it wasn't full 14 days later on March 14, nor was it full six days after that on March 20. How is a container that is never full creating a hazard? We cannot neither address nor remedy a fictitious claim. We cannot honor Mr. [redacted]'s request to terminate his contract due to failure to provide adequate and agreed upon collection services. We have collected oil per the terms of the agreement. We are also dropping off additional equipment in order to address any potential production overages by [redacted]. We have been proactive and attempted to resolve the issues he has claimed, prior to any Revdex.com intervention. However, we cannot make Mr. [redacted]'s contract disappear simply because he has arbitrarily decided he wants to sell his oil to someone else. Again, if M. [redacted] wants to breach his contract without cause and ask us to cease collections, we will remove the equipment and litigate the breach. The choice in that regard is his. Best regards, [redacted] President Buffalo Biodiesel Inc.

I received a complaint from a business called "[redacted]". The name itself is false advertising as Mr. [redacted]is anything but honest.We have picked up the oil after each request made by this company. Mr. [redacted] failed to report to the Revdex.com that he tried to break the contract in February...

of 2016. At that time, he was told he would be held accountable for his contract and we would remove the equipment if he put his request in writing. As expected, he did not send us anything in writing and he simply filed a complaint with the Revdex.com in order to avoid the consequences of his choices.His claim that he called many times for service is false. We use a third party call center to process calls and have yet to receive a service request in months. I challenge him to notarize such a claim under penalty of perjury. All calls are recorded and transcribed via third party. His claim is categorically false and is simply a "setup" to break the contract. As for payment he was paid in September of 2015. Payments are made 2x per year. Another payment was made today, since this complaint is the first and only request that we received for a payment this year.I did schedule a pickup for him today as a result of this complaint, by the time you receive this letter it will be completed.Instead of filing a complaint with the Revdex.com in order to get out of a contract Mr. [redacted] should try using the telephone or US postal service to resolve the issue directly. In fact, I believe he is required to do so PRIOR to making a complaint with the Revdex.com. This makes his affirmation to the Revdex.com, prior to making this complaint, equally false. Ironically, his complaint. confirms his last correspondence with the company as being on 1/8/16. To file a complaint on 4/18/16, saying that he tried to resolve problems multiple times, confirms that " [redacted] is rather [redacted]''.Mr. [redacted] does not like being held accountable for his own contract. The contract ends in 2018. He at any time can contact us for any service related issue, for payment, oil collections or service. Not making any service calls since 1 /8/16 and then filing a Revdex.com complaint three months later after refusing to put a contract cancellation request in writing,  while writing·false statements that contradict his own statements in the same complaint, is an example of "[redacted]".We are not going to '"void" the contract. The contract stands, and if Mr. [redacted] breaches, it's his problem. He's been paid he's been collected and he will continue to be serviced if we receive a request by phone, email, letter,  fax or even a complaint through the Revdex.com. We are happy to oblige As for cleanliness of the equipment, that's under his own care custody and control. Any reasonable person who had jugs"and "'oil" piled up would call for service, instead of filing a Revdex.com complaint. This is why I believe this to be a false complaint.If it truly was an issue. I think the Health Department would be a much bigger worry for him.As for removal of the equipment, we will not do so at this time. We will be sending him a breach letter, under separate cover Mr. [redacted] can either accept the amnesty or decline it. If he accepts and assures performance on the contract, the equipment will remain. If he declines or the 30 days elapses, we will remove the equipment and file suit against him for breach of contract.Best Regards Sumit [redacted]President Buffalo Biodiesel lnc.

This client is [redacted] II, rather than [redacted], who I believe is a principal. The client was paid last year for collections made and also fro 2014 with check # [redacted] covering collection from 12.1.13 to 12.31.14. There have been no payment requests received by this office, outside of...

the Revdex.com complaint.Best regards, [redacted] President, Buffalo Biodiesel Inc.