Numerous times over the last year my business has been contacted by Bio Diesel in person and on the phone. Each time they have called I have told the rep that I am not interested in doing business with them. Upon talking to other businesses in town and reading all the complaints this is how I came to this decision. Now it may look like I will need to file a harassment charge against Bio Diesel and hopefully they will understand the word NO. If anyone is looking to do business with this company, I hope they do their research to make the right decision.
On 1/8/the conversation I had with the company was about the overflow of oil onto my parking lot after we called several times to be emptiedI was not happy to say the leastI told them that was the last straw and come get their stuffStill took them days to get here.Untimely service and untimely payments from Buffalo Biodiesel is not anything I wish to deal withNow add personal attacksI request the contract be voided due to their breach of said promisesI'm sure they are experts in dealing with unhappy customers from the amount of complaints I see about them on the internet.As of the date of the first Revdex.com complaint, I had to use the temporary service of another companyBut now I will only have the tank of Buffalo Biodiesel to fillI guess I will have to document every call with these guysNice business.Until I resolve this issue with them, the oil will be emptied quicklyIf it overflows again, [redacted] can come suck it up with a straw
I have personally called the client and spoke with the day managerThe client has received five individual payments over the past two yearThe last one being issued today for collections up to There are no outstanding payments due at this timeBest regards, Sumit MPresident
I spoke with Ms [redacted] regarding this matterMs [redacted] had called the call center asking for a removal of the equipment for our clientAfter speaking with the client, they contradicted Ms [redacted] and asked for the equipment to be moved instead of removedAfter speaking with Ms [redacted] , we came to understand the genuine health concerns she has over her cat She was very nice about the whole matter and very pleasant to speak withWe agreed to remove the equipment completely and terminate the agreement with the client, provided we obtained a letter from the landlord requesting it's permanent removalMs [redacted] promptly obtained the letter and the equipment was removed that dayI apologize for the confusion and the matter has been resolvedBest regards, Sumit MPresident Buffalo Biodiesel Inc
Thank you for the opportunity to respond to this Revdex.com complaint from Mr [redacted] on behalf of [redacted] ***, which alsoreferences [redacted] My understanding of this complaint is that it centers around payment for the oiJ Buffalo Biodiesel has collectedBy his own admission, Buffalo Biodiesel has been promptly collecting the oil from [redacted] ***.I [redacted] ***Mr [redacted] indicates in his complaint that the "Purchase Date" is 5/I'm not sure what he is referring toBuffalo Biodiesel did notcontract with [redacted] to purchase its waste cooking oil until2/25/Mr [redacted] himself signed the contract.Per the contract Mr [redacted] signed, "BBD will make all payments for [redacted] within days of a demand by Seller via phone, email,or fax, limited to a maximum of payments in a 12-month period." As you know, these cal1s are recorded and transcribed by a third~partyWhile there have been previous calls to Buffalo Biodiesel from [redacted] requesting oil collection, there has only everbeen one request for paymentThat call occurred on July 28,2016.Per the terms of the contract, that call for payment did not even need to be addressed until August 27, However, it was processedimmediatelyUpon review of the account, it was determined that no payment was due at that timePer the contract Mr [redacted] signed,~'Payments will be made based on the transcription of colledion tickets at the time of payment." Upon a review of the account at thattime, there were no collections of oil prior to the transcription date, which was in May This is logical, since [redacted] is seasonal, and only opened for the season in May As such, no payment was due at that timeA phone call was placed to Charlie'sBoat Yard to inform them of the situation, but no one was available from the business when we cal1ed and our call was not returned.Again, all of this was addressed well in advance of the Revdex.com complaint, and in advance of the August 27,2016, performance date, whichhas not yet even occurred.II [redacted] Although this is not a complaint regarding [redacted] , the business is referenced, and I am willing to address it as wellThislocation has been a vendor of Buffalo Biodiesel's since It too has a contract with Buffalo Biodiesel that states "BBD will make allpayments for [redacted] within days of a demand by Seller via phone, email, or fax, limited to a maximum of payments in a 12·month period." While Buffalo Biodiesel has made a number of payments to this business for waste oil collected, [redacted] hadnot made a recent request for paymentAs such, no payment was dueWe took this complaint as a roundabout demand for paymentAsthis business is open year round, it does have collections prior to the current transcription date, and payment has been made based on thosetranscribed tickets and cashed by the business on the 24th of August 2016.III.· 'DEMAND TO CHANGE CONTRACT TERMSIn his complainMr [redacted] stated that he wanted payment for the waste oil collected from [redacted] and that he didn't thinkhe should have to get a hold of anyoneUnfortunately, Mr~ [redacted] wants to r~write the contract terms for the contract he himself signed.A call to Buffalo Biodiesel requesting a pick up of waste oil is not a request for paymentIt is a contractually required way to schedule acollectionBuffalo Biodiesel has performed on every single one of them received form [redacted] within two days- most withinhoursThe method for payment and payment terms are clearly defined in the contract as wellMr [redacted] just doesn't want to followthe defined, contracted procedure.Upon receiving this complaint, we called Mr [redacted] directly the same dayWe gave him all this informationHe continued to insist thathe did not want to call Buffalo Biodiesel for payment, completely ignoring the terms on the contract he signedI believe this just provesthat Mr [redacted] will not be satisfied unless he can rewrite the terms of his contract, which is not an available option or required under theRevdex.com.Additionally, because we genuinely hoped that that Mr [redacted] was sincere in his desire to resolve the situation- which is the onlylegitimate reason to file a Revdex.com complaint, we dispatched a company representative to visit him personallyAgain this is within hours ofreceiving the complaint from the Revdex.comMr [redacted] was verbally abusive to and physicaily aggressive with our company rep, informinghim that:• There was no contract between Buffalo Biodiesel and [redacted] ***, even though he signed the contract with BuffaloBiodiesel himself;• That Buffalo Biodiesel didn't pick up the waste oil, even though this contradicts his claim to the Revdex.com that Buffalo Biodiesel hasbeen consistently collecting the waste oil, because the company can't owe money if it never performed collections; and• That Buffalo Biodiesel never pays, even though multiple payments have been made to [redacted] , until today no otherpayments have been requested for Brick Oven, and no payments are due to [redacted] ***- all based on contract terms forexecuted contracts with these businesses.Mr [redacted] then took the company representative's card, shoved it into the rep's chest shirt pocket, pushed a finger into his chest, and toldhim to get offhis property.IVSHOW OF GOOD FAITH OUTSIDE OF CONTRACT REQUIREMENTSAs noted, per the contract Buffalo Biodiesel will make payments for all collections transcribed at the time of requestAlso as noted, [redacted] did not have any collections at all prior to the transcription date at the time of the July 28, 2016, requestThis islogical because it was a new vendor and it was seasonal- not open year-round.As a one time show of good faith, we scanned through collection tickets through July 8, 16,/or ihis business only, entered them into thesystem, and have issued check number accordinglyThis is not a consent to alter the terms o( [redacted] ***'s contractandwe will not offer to do this againIn the future, [redacted] will need to adhere to the terms of its contract with Buffalo Biodieselin all aspects, including requesting paymentHowever, along with our phone calls and our site visit, I believe this demonstrates ourwillingness to work with [redacted] ***.At this point, from our perspective there is no breach of contract on either side of these business relationshipsBuffalo Biodiesel hasperformed on all its contractual obligations, and filing this unfounded Revdex.com complaint not withstanding, so have [redacted] and [redacted] However, I have serious concerns about the hostility and skewed perceptions of Mr [redacted] The contract terms areclear, and we immediately proactively reached out to him both on the phone and in person upon receiving this complaint to discuss thematter with himHe didn't care what the terms of his contract wereThat is not indicative of a party looking to resolve a perceivedproblemMr [redacted] changed his story from what he filed with the Revdex.com to what he asserted to our onsite representativeThe storiesdon't match at all, and in fact are completely contradictoryThat is not indicative of a party looking to resolve a perceived problemMr[redacted] threw the Buffalo Biodiesel representative sent there to address his stated concerns off his property after becoming physicallyaggressive with himNot only is that not indicative of a party looking to resolve a percdved problem, but it also raises questions aboutwhether can safely send my staff onsite to perform collections.Again, at this point we remain hopeful that Mr [redacted] was simply having a bad day, and inappropriately took it out on usHis actions donot indicate a party planning to honor its contract, but hopefully he will rethink the situation with a calmer mindsetWe expect normalcontractual relations to continue between Buffalo Biodiesel and both [redacted] and [redacted] We encourage both tofollow the requirements in their contracts for both collection and payment in the future, to avoid any further issuesWe hope to retainthem as vendors of waste oil for years to come, so that their waste oil can be recycled into the biofuel industry, reducing our nation'sdependence on foreign oil and helping the environment.Sumit [redacted] President, Buffalo Biodiesel
I received a complaint from a business called " [redacted] "The name itself is advertising as Mr [redacted] is anything but honest.We have picked up the oil after each request made by this companyMr [redacted] failed to report to the Revdex.com that he tried to break the contract in February of At that time, he was told he would be held accountable for his contract and we would remove the equipment if he put his request in writingAs expected, he did not send us anything in writing and he simply filed a complaint with the Revdex.com in order to avoid the consequences of his choices.His claim that he called many times for service is falseWe use a third party call center to process calls and have yet to receive a service request in monthsI challenge him to notarize such a claim under penalty of perjuryAll calls are recorded and transcribed via third partyHis claim is categorically and is simply a "setup" to break the contractAs for payment he was paid in September of Payments are made 2x per yearAnother payment was made today, since this complaint is the first and only request that we received for a payment this year.I did schedule a pickup for him today as a result of this complaint, by the time you receive this letter it will be completed.Instead of filing a complaint with the Revdex.com in order to get out of a contract Mr [redacted] should try using the telephone or US postal service to resolve the issue directlyIn fact, I believe he is required to do so PRIOR to making a complaint with the Revdex.comThis makes his affirmation to the Revdex.com, prior to making this complaint, equally falseIronically, his complaintconfirms his last correspondence with the company as being on 1/8/To file a complaint on 4/18/16, saying that he tried to resolve problems multiple times, confirms that " [redacted] is rather [redacted] ***''.Mr [redacted] does not like being held accountable for his own contractThe contract ends in He at any time can contact us for any service related issue, for payment, oil collections or serviceNot making any service calls since /8/and then filing a Revdex.com complaint three months later after refusing to put a contract cancellation request in writing, while writing·statements that contradict his own statements in the same complaint, is an example of " [redacted] ***".We are not going to '"void" the contractThe contract stands, and if Mr [redacted] breaches, it's his problemHe's been paid he's been collected and he will continue to be serviced if we receive a request by phone, email, letter, fax or even a complaint through the Revdex.comWe are happy to oblige As for cleanliness of the equipment, that's under his own care custody and controlAny reasonable person who had jugs"and "'oil" piled up would call for service, instead of filing a Revdex.com complaintThis is why I believe this to be a complaint.If it truly was an issueI think the Health Department would be a much bigger worry for him.As for removal of the equipment, we will not do so at this timeWe will be sending him a breach letter, under separate cover Mr [redacted] can either accept the amnesty or decline itIf he accepts and assures performance on the contract, the equipment will remainIf he declines or the days elapses, we will remove the equipment and file suit against him for breach of contract.Best Regards Sumit [redacted] President Buffalo Biodiesel lnc
This complaint is materially wrong in many respectsFirst, Mr [redacted] is not a customer of Buffalo Biodiesel Inc Mr [redacted] owns a company called " [redacted] ***" which by contract is obligated to sell its used cooking oil to Buffalo BiodieselThat makes Buffalo Biodiesel HIS customer, not the other way aroundTherefore, this is not a consumer complaintThey did not "buy" anything from usThey sell used cooking oil to us, so we are therefore we are the "Customer"Second, he did not call times for serviceThese calls are recorded and logged by a third partyThere simply is no record of those types of calls from this businessThird, Mr [redacted] claims he did not sign a contract in his complaintHe did sign the contract -personallyA copy of the contract is enclosedFourth, Mr [redacted] claims that he had to buy gallon pails in order store oilThis is untrue as there were no "pails" of oil to collect at the site when we arrived for service at any time, and our collection container was only half full upon our arrival for the last several servicesThe history of our contact with Mr [redacted] is as followsIn February Mr [redacted] called and requested that we remove our equipment, stating that he was breaking his contract with us in order to sell the oil to someone elseHe was reminded that the business was still under contact with Buffalo Biodiesel, but that if he put the request in writing the equipment would be removed once it was receivedHe was further informed that while would comply with a written request to remove the equipment, we would thereafter take action to enforce the contract, as is our rightMr [redacted] denied that any contract existed and claimed that he had never signed a contractHe requested a copy of the contract, and said he would send the cancellation request in writingThere was no claim of any service problem at this timeMr [redacted] never sent a cancellation requestMy assumption is that is because, since he personally signed the contract with Buffalo Biodiesel, he did in fact know that he was under contract with us and would be liable if he breached it Instead, Mr [redacted] has attempted to manufacture a fictitious service problem as a way to get out of a contract he had already informed Buffalo Biodiesel he intended to breach in favor of another partyTo this end, Mr [redacted] made a series of calls to try and document the fictitious service problemService calls are listed belowThe date on the left indicates the date the call came in, the date on the right is the day the served was cleared as completedThe service is cleared as completed the day AFTER it is done, as the log sheets the drivers submit at the end of their shifts are process the following morningTherefore, for example, Buffalo Biodiesel received a request for service from [redacted] on February 27, The location was serviced on February 28, The service was marked as complete the following morning on March 1, As is clearly evident from these records, each service call was responded to well within the contractual service windowAt each service call, me equipment was not overfilled, leaking, or problematic in any wayAt no point were were there any gallon pails present, nor was there any need for additional collection equipment of any kind, as again the Buffalo Biodiesel collection equipment onsite was not fullIn an attempt to be proactive, and before any complaint had been filed with the Revdex.com, we spoke with an employee at [redacted] on March 13, about the frequency of the calls they had made for service [redacted] had been serviced with no complaints every to weeks for nearly a year, and no service complaints were made in February when Mr [redacted] attempted to breach in favor of another collectorNow, however, there bad been two calls in two weeksAlthough we did not have any collections that were even approaching a full container since roughly the previous summer, we agreed that we would drop an additional container at their location to give them added capacityWe also agreed that until such time as we could do so, we would service them roughly every two weeksIn accordance with this agreement and again being proactive, having previously serviced them on March 14, we serviced [redacted] again on Friday, March 20, The container was roughly half full at that time - it was in no way overflowingThis week, Mr [redacted] filed his Revdex.com complaintAmong the other claims I've noted as materially is the claim that a hazard was created due to the equipment being overfilledIt should be noted that overfilling a container to the point it is spilling onto the ground would be the fault of the personal placing the material into the equipment, not Buffalo Biodiesel, as logic would dictate that you should not place material into a container that is fullHowever, there simply was no hazardWe have serviced them times in the past weeksThe collection equipment has never been full, it wasn't full on February 28, it wasn't full days later on March 14, nor was it full six days after that on March How is a container that is never full creating a hazard? We cannot neither address nor remedy a fictitious claimWe cannot honor Mr***'s request to terminate his contract due to failure to provide adequate and agreed upon collection servicesWe have collected oil per the terms of the agreementWe are also dropping off additional equipment in order to address any potential production overages by [redacted] ***We have been proactive and attempted to resolve the issues he has claimed, prior to any Revdex.com interventionHowever, we cannot make Mr***'s contract disappear simply because he has arbitrarily decided he wants to sell his oil to someone elseAgain, if M [redacted] wants to breach his contract without cause and ask us to cease collections, we will remove the equipment and litigate the breachThe choice in that regard is hisBest regards, [redacted] President Buffalo Biodiesel Inc
We are in receipt of the complaint you forwarded from Mr***First, this complaint is not a consumer complaintWe have no agreement with Mr [redacted] as an individual consumer, but rather have an agreement with a business by the name of [redacted] ***, of which we believe he is a principalPlease note that Mr [redacted] is bypassing the consumer complaint requirement with the Revdex.com by using his personal name in order to file the complaint, rather than the business name with which we have a contractBy doing so, Mr [redacted] is now asserting that both he and [redacted] are one and the same -thereby piercing the corporate veil- and we are answering this complainton that basisI believe I must address this item first, because of its natureIn his complaint, Mr [redacted] asks for a peaceful resolution to this disputeI would like to stress that, from our perspective, there is no aspect to this matter that would not be "peaceful," regardless of how it is resolvedThere is and has been no threat of violence of any kind in any way by this company or any of our staffI can only hope that Mr.***'s words are poorly chosen, rather than a tacit threat of violence against Buffalo Biodiesel and its employees if we do not capitulate to his demands.To address the specifics of the complaint, [redacted] contacted Buffalo Biodiesel lncon the 21st of June in order to "cancel service"At the time of this request, there was no claim that a contract did not exist, there was no assertion that they had the right to end the contract early, and there was no claim of any kind of a lack of paymentThe request was simply to remove equipmentOur company responded with a breach of contract letter sent by Certified Mail on 'the 27th of June 2016, in which [redacted] was notified of their breach of contract, and offered amnesty for the breach if they came back into compliance with the contractThe letter was signed for by [redacted] on the 30th of June [redacted] did not respond to Buffalo Biodiesel regarding the breach letter and the offered amnesty for complianceInstead, Mr [redacted] filed a consumer complaint with the Revdex.com oneday later on the 1st of July 2016.Interestingly, on July 5, 2016, an unsigned fill-in-the-blank letter was mailed, supposedly from [redacted] ***, in which they amended their original cancellation request made on June 21.2016, to include a fictitious claim of lack of paymentThe letter appears to be a form letter that has fill-in-the-blank spots which were completed in blue inkAlthough the letter was mailed on July 5, 2016, one of the fill-in-the blank spots is completed with the date of June 30, Curiously, although someone clearly needed to hand write the fill-in-the-blank spots on the letter, no one signed itIt's our assumption that this bizarrely structured letter was drafted by a competitor, because if it had been written by Mr [redacted] himself, he would not need to place fill-in-the-blank spots in his own letter for information he would presumably know himselfThat would make the letter reminiscent of a second grade homework assignmentAdditionally, if he had actually written the letter, one would assume he would actually sign it.Even more interesting about the letter is the fact that it was mailed on July 5, 2016, after the Revdex.com complaint was filed, but was dated June 30, 2016, before the Revdex.com complaint was filedThis is crucial because this letter is the sole instance where anyone from [redacted] claimed the "lack of payment'' issueIn the complaint to the Revdex.com, Mr [redacted] asserts that he had notified Buffalo Biodiesel of the lack of payment issue in his demand to end serviceThis is not the case, as the only previous communication was a phone call that a third:partyrecording and transcription can verify did not contain a lack of payment allegationHowever Mr [redacted] claimed to the Revdex.com he had notified us of lackof paymentThis was clearly false, but to cover his bases, on July 5, 2016, after the Revdex.com complaint, he mailed this letter, backdating it to before the Revdex.com complaint was filedThe postmark on the letter is another unrelated third party verification that what Mr [redacted] has stated to the Revdex.com is falseAdditionally, what is he claiming? I believe Mr [redacted] is pretending that the phone call never happened, and that the letter is his sole notification of breachThis would be more believable if Mr [redacted] had backdated his fithe-blank letter a little further and made the date one prior to the date Buffalo Biodiesel sent the breach letterI'm not clairvoyant, and I would not have been able to send a breach letter regarding a breach of contract that I had not yet been notified ofcording to Mr.***'s timeline, he would have received a breach of contract letter from Buffalo Biodiesel in June regarding a breach that never occurred until his letter to Buffalo Biodiesel was mailed in July That's just illogical.In his complaint to the Revdex.com, Mr [redacted] claims that Buffalo Biodiesel owes additional money to [redacted] ***- lack of paymentThis is a statementHis account is fully up to dateThere are no payments currently outstanding per the terms of the contractThere is a collection in March of from [redacted] ***, however per the contract terms payment is not due for this singular collection at this time.When payment is due, it will be paid.In his complaint to the Revdex.com Mr [redacted] also claims that he had a hand shake agreement with Buffalo Biodiesel subject to cancellationIt is entirely probably that Mr [redacted] shook hands with Buffalo Biodiesel's representative, as all our representatives are polite, sincere individualsHowever, Mr [redacted] fails to mention that in addition to shaking the representatives hand on April I, 2013, he, on behalf of [redacted] ***, signed a five year written agreementI would like to further add that on this single page agreement, again on behalf of [redacted] signed twice and initialed twicePlease note that the signatory is none other than Mr [redacted] himself.Further, in his Revdex.com complaint Mr [redacted] claims Buffalo Biodiesel made a claim against him for damaged equipment in our breach letter.This is another provably statement by Mr***We made no such claim in the breach letter, or otherwiseIn fact, when it was discovered in that Buffalo Biodiesel's equipment had been damaged, we filed a police report with the Warren County Sheriff's Office on March 26,regarding the damaged equipmentPer the police report, which clearly is an independent party here, we did not hold Mr [redacted] or [redacted] responsible for the damage to the equipmentIt simply not disputable that Buffalo Biodiesel did not hold [redacted] accountable for the damaged equipment at that time or any time thereafterHowever, it seems odd to say the least that [redacted] would make this claim out of the blue over a year after the equipment was found to be damagedIt does raise questions as to why the damage to Buffalo Biodiesels equipment is still on Mr***'s mind, and whether he knows more about it than be originally claimed.In his Revdex.com complaint Mr [redacted] asks that Buffalo Biodiesel remove our equipmentWhile that is a breach of contract, Mr [redacted] does have the right to initiate that breachWe have already scheduled a removal of the equipment and will complete it within days.In his Revdex.com complaint Mr [redacted] asks that Buffalo Biodiesel no longer contact himWe will not contact him directlyWe will be onsite to complete the removal of our equipment , which we will assume Mr [redacted] will not object to this contactAny further dealings will be through counsel as this matter is litigated.Mr [redacted] had the choice of honoring or breaking [redacted] ***'s contractHe had that choice originally, then he had it again after receiving the breach letter from Buffalo Biodiesel offering amnesty for complianceFiling a complaint with the Revdex.com AFTER he received the breach letter from Buffalo Biodiesel, pretending there is no signed contract with Buffalo Biodiesel, and sending an un~igned fill-in-the blank cancellation letter with allegations and a questionable date is not complianceContrary to Mr***'s hopes,it won't make this matter go awayThe contract exists, and [redacted] is responsible for Mr***'s deliberate and repeatedly affirmed choice to breach it
This complaint I believe is from [redacted] *** A call did come in on the 25th of November and the call was returned at 10:10am the same day There was a voicemail box but it was not setup at that time Another call came in on or about the 18th of December requesting a payment The payment was scheduled on the 18th of DecemberA check for $was cut (#***) for the period to 7.31.15.A previous check was also sent on August 12th for the period priorIf there is any dispute regarding service or contract terms, per the agreement, a request must be sent in writing We have not received any written communication outside of this complaint All written communications are responded to Although we did return the phone call, It is not company policy to make multiple phone calls to confirm action was taken unless it was an emergency We apologize for any inconvenience this may have caused the client and expect that this communication resolves the matter An additional payment has been requested to clear the account for collections until for $and was sent out on This account is under contract until Best regards, Sumit MPresident Buffalo Biodiesel Inc
We are sorry for any problems that you may have hadBased on your complaint, it would seem that the previous tenant/building owner never notified us that they had gone out of business, nor requested the removal of our equipment We receive removal requests weekly and always act on them under one strict condition, that we receive the request in writing If you sent a removal request in writing on April, 13th then it should have been removed in days We unfortunately do not have you listed as a supplier, nor the address you provided as the service address for any of themCould you kindly provide us with a real company name and address, so I may look into this matter for you You can call us at [redacted] I'm not sure if you were dialing the right number before as we don't refuse calls All of our calls go through a 3rd party call center, that bills us for processing them In the years we have been in business, we have never instructed the call center to refuse callsRegardless, we want to remove the dumpster so you can get on with your construction The dumpsters are highly valuable and we are eager to recover our property this week
This client is [redacted] II, rather than [redacted] , who I believe is a principalThe client was paid last year for collections made and also fro with check # [redacted] covering collection from to There have been no payment requests received by this office, outside of the Revdex.com complaint.Best regards, [redacted] President, Buffalo Biodiesel Inc
On 1/8/the conversation I had with the company was about the overflow of oil onto my parking lot after we called several times to be emptiedI was not happy to say the leastI told them that was the last straw and come get their stuffStill took them days to get here.Untimely service and untimely payments from Buffalo Biodiesel is not anything I wish to deal withNow add personal attacksI request the contract be voided due to their breach of said promisesI'm sure they are experts in dealing with unhappy customers from the amount of complaints I see about them on the internet.As of the date of the first Revdex.com complaint, I had to use the temporary service of another companyBut now I will only have the tank of Buffalo Biodiesel to fillI guess I will have to document every call with these guysNice business.Until I resolve this issue with them, the oil will be emptied quicklyIf it overflows again, [redacted] can come suck it up with a straw
I have personally called the client and spoke with the day managerThe client has received five individual payments over the past two yearThe last one being issued today for collections up to There are no outstanding payments due at this timeBest regards, Sumit MPresident
I spoke with Ms [redacted] regarding this matterMs [redacted] had called the call center asking for a removal of the equipment for our clientAfter speaking with the client, they contradicted Ms [redacted] and asked for the equipment to be moved instead of removedAfter speaking with Ms [redacted] , we came to understand the genuine health concerns she has over her cat She was very nice about the whole matter and very pleasant to speak withWe agreed to remove the equipment completely and terminate the agreement with the client, provided we obtained a letter from the landlord requesting it's permanent removalMs [redacted] promptly obtained the letter and the equipment was removed that dayI apologize for the confusion and the matter has been resolvedBest regards, Sumit MPresident Buffalo Biodiesel Inc
Thank you for the opportunity to respond to this Revdex.com complaint from Mr [redacted] on behalf of [redacted] ***, which alsoreferences [redacted] My understanding of this complaint is that it centers around payment for the oiJ Buffalo Biodiesel has collectedBy his own admission, Buffalo Biodiesel has been promptly collecting the oil from [redacted] ***.I [redacted] ***Mr [redacted] indicates in his complaint that the "Purchase Date" is 5/I'm not sure what he is referring toBuffalo Biodiesel did notcontract with [redacted] to purchase its waste cooking oil until2/25/Mr [redacted] himself signed the contract.Per the contract Mr [redacted] signed, "BBD will make all payments for [redacted] within days of a demand by Seller via phone, email,or fax, limited to a maximum of payments in a 12-month period." As you know, these cal1s are recorded and transcribed by a third~partyWhile there have been previous calls to Buffalo Biodiesel from [redacted] requesting oil collection, there has only everbeen one request for paymentThat call occurred on July 28,2016.Per the terms of the contract, that call for payment did not even need to be addressed until August 27, However, it was processedimmediatelyUpon review of the account, it was determined that no payment was due at that timePer the contract Mr [redacted] signed,~'Payments will be made based on the transcription of colledion tickets at the time of payment." Upon a review of the account at thattime, there were no collections of oil prior to the transcription date, which was in May This is logical, since [redacted] is seasonal, and only opened for the season in May As such, no payment was due at that timeA phone call was placed to Charlie'sBoat Yard to inform them of the situation, but no one was available from the business when we cal1ed and our call was not returned.Again, all of this was addressed well in advance of the Revdex.com complaint, and in advance of the August 27,2016, performance date, whichhas not yet even occurred.II [redacted] Although this is not a complaint regarding [redacted] , the business is referenced, and I am willing to address it as wellThislocation has been a vendor of Buffalo Biodiesel's since It too has a contract with Buffalo Biodiesel that states "BBD will make allpayments for [redacted] within days of a demand by Seller via phone, email, or fax, limited to a maximum of payments in a 12·month period." While Buffalo Biodiesel has made a number of payments to this business for waste oil collected, [redacted] hadnot made a recent request for paymentAs such, no payment was dueWe took this complaint as a roundabout demand for paymentAsthis business is open year round, it does have collections prior to the current transcription date, and payment has been made based on thosetranscribed tickets and cashed by the business on the 24th of August 2016.III.· 'DEMAND TO CHANGE CONTRACT TERMSIn his complainMr [redacted] stated that he wanted payment for the waste oil collected from [redacted] and that he didn't thinkhe should have to get a hold of anyoneUnfortunately, Mr~ [redacted] wants to r~write the contract terms for the contract he himself signed.A call to Buffalo Biodiesel requesting a pick up of waste oil is not a request for paymentIt is a contractually required way to schedule acollectionBuffalo Biodiesel has performed on every single one of them received form [redacted] within two days- most withinhoursThe method for payment and payment terms are clearly defined in the contract as wellMr [redacted] just doesn't want to followthe defined, contracted procedure.Upon receiving this complaint, we called Mr [redacted] directly the same dayWe gave him all this informationHe continued to insist thathe did not want to call Buffalo Biodiesel for payment, completely ignoring the terms on the contract he signedI believe this just provesthat Mr [redacted] will not be satisfied unless he can rewrite the terms of his contract, which is not an available option or required under theRevdex.com.Additionally, because we genuinely hoped that that Mr [redacted] was sincere in his desire to resolve the situation- which is the onlylegitimate reason to file a Revdex.com complaint, we dispatched a company representative to visit him personallyAgain this is within hours ofreceiving the complaint from the Revdex.comMr [redacted] was verbally abusive to and physicaily aggressive with our company rep, informinghim that:• There was no contract between Buffalo Biodiesel and [redacted] ***, even though he signed the contract with BuffaloBiodiesel himself;• That Buffalo Biodiesel didn't pick up the waste oil, even though this contradicts his claim to the Revdex.com that Buffalo Biodiesel hasbeen consistently collecting the waste oil, because the company can't owe money if it never performed collections; and• That Buffalo Biodiesel never pays, even though multiple payments have been made to [redacted] , until today no otherpayments have been requested for Brick Oven, and no payments are due to [redacted] ***- all based on contract terms forexecuted contracts with these businesses.Mr [redacted] then took the company representative's card, shoved it into the rep's chest shirt pocket, pushed a finger into his chest, and toldhim to get offhis property.IVSHOW OF GOOD FAITH OUTSIDE OF CONTRACT REQUIREMENTSAs noted, per the contract Buffalo Biodiesel will make payments for all collections transcribed at the time of requestAlso as noted, [redacted] did not have any collections at all prior to the transcription date at the time of the July 28, 2016, requestThis islogical because it was a new vendor and it was seasonal- not open year-round.As a one time show of good faith, we scanned through collection tickets through July 8, 16,/or ihis business only, entered them into thesystem, and have issued check number accordinglyThis is not a consent to alter the terms o( [redacted] ***'s contractandwe will not offer to do this againIn the future, [redacted] will need to adhere to the terms of its contract with Buffalo Biodieselin all aspects, including requesting paymentHowever, along with our phone calls and our site visit, I believe this demonstrates ourwillingness to work with [redacted] ***.At this point, from our perspective there is no breach of contract on either side of these business relationshipsBuffalo Biodiesel hasperformed on all its contractual obligations, and filing this unfounded Revdex.com complaint not withstanding, so have [redacted] and [redacted] However, I have serious concerns about the hostility and skewed perceptions of Mr [redacted] The contract terms areclear, and we immediately proactively reached out to him both on the phone and in person upon receiving this complaint to discuss thematter with himHe didn't care what the terms of his contract wereThat is not indicative of a party looking to resolve a perceivedproblemMr [redacted] changed his story from what he filed with the Revdex.com to what he asserted to our onsite representativeThe storiesdon't match at all, and in fact are completely contradictoryThat is not indicative of a party looking to resolve a perceived problemMr[redacted] threw the Buffalo Biodiesel representative sent there to address his stated concerns off his property after becoming physicallyaggressive with himNot only is that not indicative of a party looking to resolve a percdved problem, but it also raises questions aboutwhether can safely send my staff onsite to perform collections.Again, at this point we remain hopeful that Mr [redacted] was simply having a bad day, and inappropriately took it out on usHis actions donot indicate a party planning to honor its contract, but hopefully he will rethink the situation with a calmer mindsetWe expect normalcontractual relations to continue between Buffalo Biodiesel and both [redacted] and [redacted] We encourage both tofollow the requirements in their contracts for both collection and payment in the future, to avoid any further issuesWe hope to retainthem as vendors of waste oil for years to come, so that their waste oil can be recycled into the biofuel industry, reducing our nation'sdependence on foreign oil and helping the environment.Sumit [redacted] President, Buffalo Biodiesel
I received a complaint from a business called " [redacted] "The name itself is advertising as Mr [redacted] is anything but honest.We have picked up the oil after each request made by this companyMr [redacted] failed to report to the Revdex.com that he tried to break the contract in February of At that time, he was told he would be held accountable for his contract and we would remove the equipment if he put his request in writingAs expected, he did not send us anything in writing and he simply filed a complaint with the Revdex.com in order to avoid the consequences of his choices.His claim that he called many times for service is falseWe use a third party call center to process calls and have yet to receive a service request in monthsI challenge him to notarize such a claim under penalty of perjuryAll calls are recorded and transcribed via third partyHis claim is categorically and is simply a "setup" to break the contractAs for payment he was paid in September of Payments are made 2x per yearAnother payment was made today, since this complaint is the first and only request that we received for a payment this year.I did schedule a pickup for him today as a result of this complaint, by the time you receive this letter it will be completed.Instead of filing a complaint with the Revdex.com in order to get out of a contract Mr [redacted] should try using the telephone or US postal service to resolve the issue directlyIn fact, I believe he is required to do so PRIOR to making a complaint with the Revdex.comThis makes his affirmation to the Revdex.com, prior to making this complaint, equally falseIronically, his complaintconfirms his last correspondence with the company as being on 1/8/To file a complaint on 4/18/16, saying that he tried to resolve problems multiple times, confirms that " [redacted] is rather [redacted] ***''.Mr [redacted] does not like being held accountable for his own contractThe contract ends in He at any time can contact us for any service related issue, for payment, oil collections or serviceNot making any service calls since /8/and then filing a Revdex.com complaint three months later after refusing to put a contract cancellation request in writing, while writing·statements that contradict his own statements in the same complaint, is an example of " [redacted] ***".We are not going to '"void" the contractThe contract stands, and if Mr [redacted] breaches, it's his problemHe's been paid he's been collected and he will continue to be serviced if we receive a request by phone, email, letter, fax or even a complaint through the Revdex.comWe are happy to oblige As for cleanliness of the equipment, that's under his own care custody and controlAny reasonable person who had jugs"and "'oil" piled up would call for service, instead of filing a Revdex.com complaintThis is why I believe this to be a complaint.If it truly was an issueI think the Health Department would be a much bigger worry for him.As for removal of the equipment, we will not do so at this timeWe will be sending him a breach letter, under separate cover Mr [redacted] can either accept the amnesty or decline itIf he accepts and assures performance on the contract, the equipment will remainIf he declines or the days elapses, we will remove the equipment and file suit against him for breach of contract.Best Regards Sumit [redacted] President Buffalo Biodiesel lnc
This complaint is materially wrong in many respectsFirst, Mr [redacted] is not a customer of Buffalo Biodiesel Inc Mr [redacted] owns a company called " [redacted] ***" which by contract is obligated to sell its used cooking oil to Buffalo BiodieselThat makes Buffalo Biodiesel HIS customer, not the other way aroundTherefore, this is not a consumer complaintThey did not "buy" anything from usThey sell used cooking oil to us, so we are therefore we are the "Customer"Second, he did not call times for serviceThese calls are recorded and logged by a third partyThere simply is no record of those types of calls from this businessThird, Mr [redacted] claims he did not sign a contract in his complaintHe did sign the contract -personallyA copy of the contract is enclosedFourth, Mr [redacted] claims that he had to buy gallon pails in order store oilThis is untrue as there were no "pails" of oil to collect at the site when we arrived for service at any time, and our collection container was only half full upon our arrival for the last several servicesThe history of our contact with Mr [redacted] is as followsIn February Mr [redacted] called and requested that we remove our equipment, stating that he was breaking his contract with us in order to sell the oil to someone elseHe was reminded that the business was still under contact with Buffalo Biodiesel, but that if he put the request in writing the equipment would be removed once it was receivedHe was further informed that while would comply with a written request to remove the equipment, we would thereafter take action to enforce the contract, as is our rightMr [redacted] denied that any contract existed and claimed that he had never signed a contractHe requested a copy of the contract, and said he would send the cancellation request in writingThere was no claim of any service problem at this timeMr [redacted] never sent a cancellation requestMy assumption is that is because, since he personally signed the contract with Buffalo Biodiesel, he did in fact know that he was under contract with us and would be liable if he breached it Instead, Mr [redacted] has attempted to manufacture a fictitious service problem as a way to get out of a contract he had already informed Buffalo Biodiesel he intended to breach in favor of another partyTo this end, Mr [redacted] made a series of calls to try and document the fictitious service problemService calls are listed belowThe date on the left indicates the date the call came in, the date on the right is the day the served was cleared as completedThe service is cleared as completed the day AFTER it is done, as the log sheets the drivers submit at the end of their shifts are process the following morningTherefore, for example, Buffalo Biodiesel received a request for service from [redacted] on February 27, The location was serviced on February 28, The service was marked as complete the following morning on March 1, As is clearly evident from these records, each service call was responded to well within the contractual service windowAt each service call, me equipment was not overfilled, leaking, or problematic in any wayAt no point were were there any gallon pails present, nor was there any need for additional collection equipment of any kind, as again the Buffalo Biodiesel collection equipment onsite was not fullIn an attempt to be proactive, and before any complaint had been filed with the Revdex.com, we spoke with an employee at [redacted] on March 13, about the frequency of the calls they had made for service [redacted] had been serviced with no complaints every to weeks for nearly a year, and no service complaints were made in February when Mr [redacted] attempted to breach in favor of another collectorNow, however, there bad been two calls in two weeksAlthough we did not have any collections that were even approaching a full container since roughly the previous summer, we agreed that we would drop an additional container at their location to give them added capacityWe also agreed that until such time as we could do so, we would service them roughly every two weeksIn accordance with this agreement and again being proactive, having previously serviced them on March 14, we serviced [redacted] again on Friday, March 20, The container was roughly half full at that time - it was in no way overflowingThis week, Mr [redacted] filed his Revdex.com complaintAmong the other claims I've noted as materially is the claim that a hazard was created due to the equipment being overfilledIt should be noted that overfilling a container to the point it is spilling onto the ground would be the fault of the personal placing the material into the equipment, not Buffalo Biodiesel, as logic would dictate that you should not place material into a container that is fullHowever, there simply was no hazardWe have serviced them times in the past weeksThe collection equipment has never been full, it wasn't full on February 28, it wasn't full days later on March 14, nor was it full six days after that on March How is a container that is never full creating a hazard? We cannot neither address nor remedy a fictitious claimWe cannot honor Mr***'s request to terminate his contract due to failure to provide adequate and agreed upon collection servicesWe have collected oil per the terms of the agreementWe are also dropping off additional equipment in order to address any potential production overages by [redacted] ***We have been proactive and attempted to resolve the issues he has claimed, prior to any Revdex.com interventionHowever, we cannot make Mr***'s contract disappear simply because he has arbitrarily decided he wants to sell his oil to someone elseAgain, if M [redacted] wants to breach his contract without cause and ask us to cease collections, we will remove the equipment and litigate the breachThe choice in that regard is hisBest regards, [redacted] President Buffalo Biodiesel Inc
We are in receipt of the complaint you forwarded from Mr***First, this complaint is not a consumer complaintWe have no agreement with Mr [redacted] as an individual consumer, but rather have an agreement with a business by the name of [redacted] ***, of which we believe he is a principalPlease note that Mr [redacted] is bypassing the consumer complaint requirement with the Revdex.com by using his personal name in order to file the complaint, rather than the business name with which we have a contractBy doing so, Mr [redacted] is now asserting that both he and [redacted] are one and the same -thereby piercing the corporate veil- and we are answering this complainton that basisI believe I must address this item first, because of its natureIn his complaint, Mr [redacted] asks for a peaceful resolution to this disputeI would like to stress that, from our perspective, there is no aspect to this matter that would not be "peaceful," regardless of how it is resolvedThere is and has been no threat of violence of any kind in any way by this company or any of our staffI can only hope that Mr.***'s words are poorly chosen, rather than a tacit threat of violence against Buffalo Biodiesel and its employees if we do not capitulate to his demands.To address the specifics of the complaint, [redacted] contacted Buffalo Biodiesel lncon the 21st of June in order to "cancel service"At the time of this request, there was no claim that a contract did not exist, there was no assertion that they had the right to end the contract early, and there was no claim of any kind of a lack of paymentThe request was simply to remove equipmentOur company responded with a breach of contract letter sent by Certified Mail on 'the 27th of June 2016, in which [redacted] was notified of their breach of contract, and offered amnesty for the breach if they came back into compliance with the contractThe letter was signed for by [redacted] on the 30th of June [redacted] did not respond to Buffalo Biodiesel regarding the breach letter and the offered amnesty for complianceInstead, Mr [redacted] filed a consumer complaint with the Revdex.com oneday later on the 1st of July 2016.Interestingly, on July 5, 2016, an unsigned fill-in-the-blank letter was mailed, supposedly from [redacted] ***, in which they amended their original cancellation request made on June 21.2016, to include a fictitious claim of lack of paymentThe letter appears to be a form letter that has fill-in-the-blank spots which were completed in blue inkAlthough the letter was mailed on July 5, 2016, one of the fill-in-the blank spots is completed with the date of June 30, Curiously, although someone clearly needed to hand write the fill-in-the-blank spots on the letter, no one signed itIt's our assumption that this bizarrely structured letter was drafted by a competitor, because if it had been written by Mr [redacted] himself, he would not need to place fill-in-the-blank spots in his own letter for information he would presumably know himselfThat would make the letter reminiscent of a second grade homework assignmentAdditionally, if he had actually written the letter, one would assume he would actually sign it.Even more interesting about the letter is the fact that it was mailed on July 5, 2016, after the Revdex.com complaint was filed, but was dated June 30, 2016, before the Revdex.com complaint was filedThis is crucial because this letter is the sole instance where anyone from [redacted] claimed the "lack of payment'' issueIn the complaint to the Revdex.com, Mr [redacted] asserts that he had notified Buffalo Biodiesel of the lack of payment issue in his demand to end serviceThis is not the case, as the only previous communication was a phone call that a third:partyrecording and transcription can verify did not contain a lack of payment allegationHowever Mr [redacted] claimed to the Revdex.com he had notified us of lackof paymentThis was clearly false, but to cover his bases, on July 5, 2016, after the Revdex.com complaint, he mailed this letter, backdating it to before the Revdex.com complaint was filedThe postmark on the letter is another unrelated third party verification that what Mr [redacted] has stated to the Revdex.com is falseAdditionally, what is he claiming? I believe Mr [redacted] is pretending that the phone call never happened, and that the letter is his sole notification of breachThis would be more believable if Mr [redacted] had backdated his fithe-blank letter a little further and made the date one prior to the date Buffalo Biodiesel sent the breach letterI'm not clairvoyant, and I would not have been able to send a breach letter regarding a breach of contract that I had not yet been notified of
cording to Mr.***'s timeline, he would have received a breach of contract letter from Buffalo Biodiesel in June regarding a breach that never occurred until his letter to Buffalo Biodiesel was mailed in July That's just illogical.In his complaint to the Revdex.com, Mr [redacted] claims that Buffalo Biodiesel owes additional money to [redacted] ***- lack of paymentThis is a statementHis account is fully up to dateThere are no payments currently outstanding per the terms of the contractThere is a collection in March of from [redacted] ***, however per the contract terms payment is not due for this singular collection at this time.When payment is due, it will be paid.In his complaint to the Revdex.com Mr [redacted] also claims that he had a hand shake agreement with Buffalo Biodiesel subject to cancellationIt is entirely probably that Mr [redacted] shook hands with Buffalo Biodiesel's representative, as all our representatives are polite, sincere individualsHowever, Mr [redacted] fails to mention that in addition to shaking the representatives hand on April I, 2013, he, on behalf of [redacted] ***, signed a five year written agreementI would like to further add that on this single page agreement, again on behalf of [redacted] signed twice and initialed twicePlease note that the signatory is none other than Mr [redacted] himself.Further, in his Revdex.com complaint Mr [redacted] claims Buffalo Biodiesel made a claim against him for damaged equipment in our breach letter.This is another provably statement by Mr***We made no such claim in the breach letter, or otherwiseIn fact, when it was discovered in that Buffalo Biodiesel's equipment had been damaged, we filed a police report with the Warren County Sheriff's Office on March 26,regarding the damaged equipmentPer the police report, which clearly is an independent party here, we did not hold Mr [redacted] or [redacted] responsible for the damage to the equipmentIt simply not disputable that Buffalo Biodiesel did not hold [redacted] accountable for the damaged equipment at that time or any time thereafterHowever, it seems odd to say the least that [redacted] would make this claim out of the blue over a year after the equipment was found to be damagedIt does raise questions as to why the damage to Buffalo Biodiesels equipment is still on Mr***'s mind, and whether he knows more about it than be originally claimed.In his Revdex.com complaint Mr [redacted] asks that Buffalo Biodiesel remove our equipmentWhile that is a breach of contract, Mr [redacted] does have the right to initiate that breachWe have already scheduled a removal of the equipment and will complete it within days.In his Revdex.com complaint Mr [redacted] asks that Buffalo Biodiesel no longer contact himWe will not contact him directlyWe will be onsite to complete the removal of our equipment , which we will assume Mr [redacted] will not object to this contactAny further dealings will be through counsel as this matter is litigated.Mr [redacted] had the choice of honoring or breaking [redacted] ***'s contractHe had that choice originally, then he had it again after receiving the breach letter from Buffalo Biodiesel offering amnesty for complianceFiling a complaint with the Revdex.com AFTER he received the breach letter from Buffalo Biodiesel, pretending there is no signed contract with Buffalo Biodiesel, and sending an un~igned fill-in-the blank cancellation letter with allegations and a questionable date is not complianceContrary to Mr***'s hopes,it won't make this matter go awayThe contract exists, and [redacted] is responsible for Mr***'s deliberate and repeatedly affirmed choice to breach it
This complaint I believe is from [redacted] *** A call did come in on the 25th of November and the call was returned at 10:10am the same day There was a voicemail box but it was not setup at that time Another call came in on or about the 18th of December requesting a payment The payment was scheduled on the 18th of DecemberA check for $was cut (#***) for the period to 7.31.15.A previous check was also sent on August 12th for the period priorIf there is any dispute regarding service or contract terms, per the agreement, a request must be sent in writing We have not received any written communication outside of this complaint All written communications are responded to Although we did return the phone call, It is not company policy to make multiple phone calls to confirm action was taken unless it was an emergency We apologize for any inconvenience this may have caused the client and expect that this communication resolves the matter An additional payment has been requested to clear the account for collections until for $and was sent out on This account is under contract until Best regards, Sumit MPresident Buffalo Biodiesel Inc
We are sorry for any problems that you may have hadBased on your complaint, it would seem that the previous tenant/building owner never notified us that they had gone out of business, nor requested the removal of our equipment We receive removal requests weekly and always act on them under one strict condition, that we receive the request in writing If you sent a removal request in writing on April, 13th then it should have been removed in days We unfortunately do not have you listed as a supplier, nor the address you provided as the service address for any of themCould you kindly provide us with a real company name and address, so I may look into this matter for you You can call us at [redacted] I'm not sure if you were dialing the right number before as we don't refuse calls All of our calls go through a 3rd party call center, that bills us for processing them In the years we have been in business, we have never instructed the call center to refuse callsRegardless, we want to remove the dumpster so you can get on with your construction The dumpsters are highly valuable and we are eager to recover our property this week
This client is [redacted] II, rather than [redacted] , who I believe is a principalThe client was paid last year for collections made and also fro with check # [redacted] covering collection from to There have been no payment requests received by this office, outside of the Revdex.com complaint.Best regards, [redacted] President, Buffalo Biodiesel Inc