This letter is in response to the complaint ID# [redacted] First I would like to say, yes, I did raise my voice, but I also apologized for that I am enclosing a copy of the appraisal from the [redacted] that was dated on 7/26/Also enclosed is a copy of the list that the customer sent me on 7/20/with a "*key" of: 1.) what she ordered 2) what may be needed and 3) what was not ordered (that she wanted us to order)Our shop invoice (also enclosed) is dated on 8/22/ After I was sent a parts list of what I needed to order, I did soThere wasn't a problem with any of the parts that I orderedIt was out of my control of how long it took to gets all the parts into my shop that the customer had orderedShe stated that we just "set" on her vehicle, but in fact, this job was put ¡n front of already scheduled work just so we could get ¡t finished as soon as possibleWe also had to wait until the insurance company gave us the OK on a supplement order before we could begin the repairAnd, these things do take time! As for us charging more than the insurance company had figured the repairs to be is a huge untruthI have the paperwork (enclosed) to prove itA copy of my bill was for $,and a copy of the insurance estimate totaled $2,To me, this is a long way from over-charging what the insurance company had figured for the repairsI feel the customer has been very misleading with her statements It takes hours to remove and install both bumpers and the rocker moldingIf these parts would have fit like I was made to believe that they would, it would not have taken three additional days and cost $to install themAfter speaking with the customer and advising her of the poor fit, I told her that I did not think that the parts would go on the car properlyShe told me to try anyway! This was when the front bumper cracked while trying to install itWhen I informed the customer of the damage, she was very irateThere were two spots of damage about half the size of a dimeThis was when the customer told me that I would need to grind on the parts, drill holes and mount the bumpersShe also informed me to put the parts in the sun and reform them to fitThis whole time l was thinking there was no way these parts were an O.E.MfitI don't feel I should be held responsible for the damage incurred with ill-fitting parts the customer had ordered and insisted I install them when I had advised her against itI operate a highly respectable Auto & Body Shop business and have for many, many yearsI know what I am doing, but occasionally there are some that think they know more than l Other problems we encountered were: 1) the fans that the customer purchased was "one speed" and not "two speed" as the O.E.Mfans were supposed to be, so we had to rewire for the plugs to work on this fan2) The radiator did not have a transmission cooler in it, so in order to install the radiator we had to get extra hoses and clamps for itAll of these extra adjustments took additional time and work to make the parts adaptableThese parts were definitely not of the quality that the customer claimed them to beHad I ordered everything the customer had checked for me to order, I would have encountered other problemsThis just shows that I am not the "ignorant" person this customer claims me to beI did inform the insurance company about the poor quality of the parts the customer had ordered instead of the O.E.Mparts the insurance company had authorized and issued payment for to the customer In addressing the customers' complaint about the fluids in this vehicle, the anti- freeze level was filled and then recheckedThe transmission fluid was also checked and full Anyone that knows anything about an automatic transmission is aware that a vehicle will not drive anywhere without fluid in it, not even across a parking lotThe only thing that was not checked was the power-steering, and we had not been able to test drive the car at this point to check itThis wasn't even figured on the insurance estimate As for the customer using a rental vehicle or having to get a ride, that is just reality when you are involved in an accident and don't have Rental Insurance Then you have to pay for it out of pocket I don't feel that we should be responsible for her transportation while her vehicle was being repaired in a timely manner I would like very much for this matter to finally be settledThank you Sincerely, [redacted] *, [redacted] , **/ J & D Automotive Center *** [redacted] / J & D Auto Body
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Upon ordering the part's I had paid extra for them to be rush delivered to the companyI let the company know of this and they told me that it would be fine to ship the parts directly to themI let them know that there were a few parts they would need to order and faxed them a [redacted] of the things that I ordered and told them to order the restThey sat on my car, forcing me to line up rental vehicles and car rides and 2x the gas I would normally be paying when I did not have a rental vehicle, all in which I paid out of pocket while they sat on my carIf they knew they couldn't do the work they should have told me sooner and not charged me a dimeOn the 22nd I had to tell my Military supervisor I needed to see the damage that they caused on the car and he had to relieve me from work so I could find a ride to the shop and look at the damageI was given my car and the pieces to my car, and was not refunded for the damage and additional work and towing that I needed to payWhen I tried to talk to Mr [redacted] in a civilized manner about the issues he has caused in front of my coworker he proceeded to yell at me and charged me over the amount that the insurance company even gave me for the full repair of the car, without performing a full repair of the car in order to release the car to me so I could get it worked on by someone else before I pcsed to the UK for my ordersI paid dollars for towing, for the body to be mounted and I still need to fix the bumper, I paid over for a rental and even more in gas to have other people drive minutes out of the way to pick me up and take me to work and then drop me off againMr [redacted] was ignorant and extremely unprofessional when handling me and ended up doing damage to my vehicle that I feel he should be responsible for paying forHe handed me my car to me in pieces, and did not even complete the full amount of work on the vehicleUpon picking it up he said that all the engine work had been completed and drove the car without the body, the tail lights on and without the trunk lid opener mounted and parked it in the parking lotWhen we went to put it on the tow truck and take it down me, my coworkers, and the man in charge of towing the vehicle all noticed the power steering fluid was lowWe then looked at the coolant levels, there was nothing there, and then we checked the transmission fluid, there was none in thereMr [redacted] turned my car on and drove it without fluids in the vehicle causing issues that I am now addressingI am not asking him to refund me for that, but I would like to be paid the amount of the front bumper cover so I can have it fixedThe front bumper specifically cost me dollars, the entire body kit cost dollars and they are good quality and fit to my car currently after a fews days of workMr [redacted] specifically interrupted conversations between me and my coworkers who where always there as witness to the treatment I received to try and tell me that the bumpers were "only worth a nickel" he did not ***en to me and simply berated me with attitudeThe only reason the quality of the bumper was blow dollars was because he damaged it, and legally, he should be liable to pay for those damagesI'm a simple person, and I'm not asking for muchJust as I accept responsibility for what I do on the job in the United States Navy I would like to think that he could take responsibility for what hes done and settle this issue Regards, [redacted] ***
This letter is in response to the complaint ID# [redacted] First I would like to say, yes, I did raise my voice, but I also apologized for that I am enclosing a copy of the appraisal from the [redacted] that was dated on 7/26/Also enclosed is a copy of the list that the customer sent me on 7/20/with a "*key" of: 1.) what she ordered 2) what may be needed and 3) what was not ordered (that she wanted us to order)Our shop invoice (also enclosed) is dated on 8/22/ After I was sent a parts list of what I needed to order, I did soThere wasn't a problem with any of the parts that I orderedIt was out of my control of how long it took to gets all the parts into my shop that the customer had orderedShe stated that we just "set" on her vehicle, but in fact, this job was put ¡n front of already scheduled work just so we could get ¡t finished as soon as possibleWe also had to wait until the insurance company gave us the OK on a supplement order before we could begin the repairAnd, these things do take time! As for us charging more than the insurance company had figured the repairs to be is a huge untruthI have the paperwork (enclosed) to prove itA copy of my bill was for $,and a copy of the insurance estimate totaled $2,To me, this is a long way from over-charging what the insurance company had figured for the repairsI feel the customer has been very misleading with her statements It takes hours to remove and install both bumpers and the rocker moldingIf these parts would have fit like I was made to believe that they would, it would not have taken three additional days and cost $to install themAfter speaking with the customer and advising her of the poor fit, I told her that I did not think that the parts would go on the car properlyShe told me to try anyway! This was when the front bumper cracked while trying to install itWhen I informed the customer of the damage, she was very irateThere were two spots of damage about half the size of a dimeThis was when the customer told me that I would need to grind on the parts, drill holes and mount the bumpersShe also informed me to put the parts in the sun and reform them to fitThis whole time l was thinking there was no way these parts were an O.E.MfitI don't feel I should be held responsible for the damage incurred with ill-fitting parts the customer had ordered and insisted I install them when I had advised her against itI operate a highly respectable Auto & Body Shop business and have for many, many yearsI know what I am doing, but occasionally there are some that think they know more than l Other problems we encountered were: 1) the fans that the customer purchased was "one speed" and not "two speed" as the O.E.Mfans were supposed to be, so we had to rewire for the plugs to work on this fan2) The radiator did not have a transmission cooler in it, so in order to install the radiator we had to get extra hoses and clamps for itAll of these extra adjustments took additional time and work to make the parts adaptableThese parts were definitely not of the quality that the customer claimed them to beHad I ordered everything the customer had checked for me to order, I would have encountered other problemsThis just shows that I am not the "ignorant" person this customer claims me to beI did inform the insurance company about the poor quality of the parts the customer had ordered instead of the O.E.Mparts the insurance company had authorized and issued payment for to the customer In addressing the customers' complaint about the fluids in this vehicle, the anti- freeze level was filled and then recheckedThe transmission fluid was also checked and full Anyone that knows anything about an automatic transmission is aware that a vehicle will not drive anywhere without fluid in it, not even across a parking lotThe only thing that was not checked was the power-steering, and we had not been able to test drive the car at this point to check itThis wasn't even figured on the insurance estimate As for the customer using a rental vehicle or having to get a ride, that is just reality when you are involved in an accident and don't have Rental Insurance Then you have to pay for it out of pocket I don't feel that we should be responsible for her transportation while her vehicle was being repaired in a timely manner I would like very much for this matter to finally be settledThank you Sincerely, [redacted] *, [redacted] , **/ J & D Automotive Center *** [redacted] / J & D Auto Body
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Upon ordering the part's I had paid extra for them to be rush delivered to the companyI let the company know of this and they told me that it would be fine to ship the parts directly to themI let them know that there were a few parts they would need to order and faxed them a [redacted] of the things that I ordered and told them to order the restThey sat on my car, forcing me to line up rental vehicles and car rides and 2x the gas I would normally be paying when I did not have a rental vehicle, all in which I paid out of pocket while they sat on my carIf they knew they couldn't do the work they should have told me sooner and not charged me a dimeOn the 22nd I had to tell my Military supervisor I needed to see the damage that they caused on the car and he had to relieve me from work so I could find a ride to the shop and look at the damageI was given my car and the pieces to my car, and was not refunded for the damage and additional work and towing that I needed to payWhen I tried to talk to Mr [redacted] in a civilized manner about the issues he has caused in front of my coworker he proceeded to yell at me and charged me over the amount that the insurance company even gave me for the full repair of the car, without performing a full repair of the car in order to release the car to me so I could get it worked on by someone else before I pcsed to the UK for my ordersI paid dollars for towing, for the body to be mounted and I still need to fix the bumper, I paid over for a rental and even more in gas to have other people drive minutes out of the way to pick me up and take me to work and then drop me off againMr [redacted] was ignorant and extremely unprofessional when handling me and ended up doing damage to my vehicle that I feel he should be responsible for paying forHe handed me my car to me in pieces, and did not even complete the full amount of work on the vehicleUpon picking it up he said that all the engine work had been completed and drove the car without the body, the tail lights on and without the trunk lid opener mounted and parked it in the parking lotWhen we went to put it on the tow truck and take it down me, my coworkers, and the man in charge of towing the vehicle all noticed the power steering fluid was lowWe then looked at the coolant levels, there was nothing there, and then we checked the transmission fluid, there was none in thereMr [redacted] turned my car on and drove it without fluids in the vehicle causing issues that I am now addressingI am not asking him to refund me for that, but I would like to be paid the amount of the front bumper cover so I can have it fixedThe front bumper specifically cost me dollars, the entire body kit cost dollars and they are good quality and fit to my car currently after a fews days of workMr [redacted] specifically interrupted conversations between me and my coworkers who where always there as witness to the treatment I received to try and tell me that the bumpers were "only worth a nickel" he did not ***en to me and simply berated me with attitudeThe only reason the quality of the bumper was blow dollars was because he damaged it, and legally, he should be liable to pay for those damagesI'm a simple person, and I'm not asking for muchJust as I accept responsibility for what I do on the job in the United States Navy I would like to think that he could take responsibility for what hes done and settle this issue Regards, [redacted] ***