Buffalo Exchange

Initial Business Response / [redacted] (1000, 9, 2015/12/22) */ Received business response via email on 12/22/15: This situation escalated rapidly when it did not need tooOverall this situation was severely mishandled and by no means do we want our customers to feel hurt or mistreated At this time we would like to refund the total purchase amount of $We are asking [redacted] return to the store in Berkeley to retrieve her full refundWe also want [redacted] to know she is welcome to shop with us moving forward and we hope she will be a customer of ours againAn apology from the Store Manager is also an appropriate step we would like to take, so upon picking up your refund please notify [redacted] , the Store Manager, if you would like speak to her so she can apologize Bests, [redacted] ***

Initial Business Response /* (1000, 9, 2015/12/22) */
Received business response via email on 12/22/15:
This situation escalated rapidly when it did not need too. Overall this situation was severely mishandled and by no means do we want our customers to feel hurt or mistreated.
At this...

time we would like to refund the total purchase amount of $18.50. We are asking [redacted] return to the store in Berkeley to retrieve her full refund. We also want [redacted] to know she is welcome to shop with us moving forward and we hope she will be a customer of ours again. An apology from the Store Manager is also an appropriate step we would like to take, so upon picking up your refund please notify [redacted], the Store Manager, if you would like speak to her so she can apologize.
Bests,
[redacted]