Initial Business Response / [redacted] (1000, 7, 2014/09/17) */ From: [redacted] (mailto: [redacted] @yahoo.com) Sent: Saturday, September 06, 9:PM To: [redacted] Subject: RE: Revdex.com Complaint XXXXXXXX We responded to this complaint about weeks ago and I have not heard from the customer since, but I will call her to see if there is something else she would like us to do Sent from my Verizon Wireless 4G LTE smartphone Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) No service was doneI still have an entire panel that is half detached and several other boards at are detachingThis business is clearly not worth trusting if the response is that service has been done to correct the problemI want someone to come to the house when my husband or I are here to make sure all the boards are fixed From: [redacted] Sent: Thursday, September 18, 7:PM To: [redacted] Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) [redacted] , I submitted my reply before I finished reading the entire logHe mentioned that the crew came to my house between Aug15-Augwhich was before I filed the complaintI would have never filed the complaint if the work had been completedI welcome the Revdex.com to visit my home to see that no work has been doneI also never got a phone call from ***I would love to see the phone records showing thatIf the work had truly been done as indicated then why did it take days for him to respond to the complaint to say it was resolved Sincerely, [redacted] Sent from my iPhone Final Business Response / [redacted] (4000, 21, 2014/10/10) */ We sent an installer to the job site in late August to address the loose boardsHe walked the perimeter of the fence job and renailed any boards that weren't secureThe material used on this job was purchased from the same lumber mill and treatment plant that we have been dealing with since we began building fences in It is the only supplier we have ever used for pressure treated lumberI will contact the customer to see if there are any boards that she would like replaced Final Consumer Response / [redacted] (450, 24, 2014/10/30) */ From: [redacted] (mailto: [redacted] @uncg.edu) Sent: Tuesday, October 28, XXXX X:XX AM To: [redacted] Subject: Re: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) [redacted] , Buffalo Fence did come out to my house on October 22nd to repair the fenceAbout boards were replaced and inch deck screws were placed in a few panels where they were warpingI have a few other panels that are starting to bow and I was advised by [redacted] to just call if they need to be replaced Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 7, 2014/09/17) */ From: [redacted] (mailto: [redacted] @yahoo.com) Sent: Saturday, September 06, 9:PM To: [redacted] Subject: RE: Revdex.com Complaint XXXXXXXX We responded to this complaint about weeks ago and I have not heard from the customer since, but I will call her to see if there is something else she would like us to do Sent from my Verizon Wireless 4G LTE smartphone Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) No service was doneI still have an entire panel that is half detached and several other boards at are detachingThis business is clearly not worth trusting if the response is that service has been done to correct the problemI want someone to come to the house when my husband or I are here to make sure all the boards are fixed From: [redacted] Sent: Thursday, September 18, 7:PM To: [redacted] Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) [redacted] , I submitted my reply before I finished reading the entire logHe mentioned that the crew came to my house between Aug15-Augwhich was before I filed the complaintI would have never filed the complaint if the work had been completedI welcome the Revdex.com to visit my home to see that no work has been doneI also never got a phone call from ***I would love to see the phone records showing thatIf the work had truly been done as indicated then why did it take days for him to respond to the complaint to say it was resolved Sincerely, [redacted] Sent from my iPhone Final Business Response / [redacted] (4000, 21, 2014/10/10) */ We sent an installer to the job site in late August to address the loose boardsHe walked the perimeter of the fence job and renailed any boards that weren't secureThe material used on this job was purchased from the same lumber mill and treatment plant that we have been dealing with since we began building fences in It is the only supplier we have ever used for pressure treated lumberI will contact the customer to see if there are any boards that she would like replaced Final Consumer Response / [redacted] (450, 24, 2014/10/30) */ From: [redacted] (mailto: [redacted] @uncg.edu) Sent: Tuesday, October 28, XXXX X:XX AM To: [redacted] Subject: Re: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) [redacted] , Buffalo Fence did come out to my house on October 22nd to repair the fenceAbout boards were replaced and inch deck screws were placed in a few panels where they were warpingI have a few other panels that are starting to bow and I was advised by [redacted] to just call if they need to be replaced Sincerely, [redacted] ***