Buffalo Games, Inc.

We are not certain how to proceed - as we have in good faith tried to solve Mr. [redacted] problem on 4 separate occasions.  The last time was a Director of our company personally watching every piece go into a sealed package,and hand walked to the shipping line to send free of charge to Mr. Marsh.  We will send a different 1,000pc puzzle or other piece count which he can choose from our website, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We produce over 5,000,000 jigsaw puzzles annually and track internal quality ever since we startedmaking puzzles in 1986. We realize the frustration a consumer feels assembling a puzzle only to have apiece missing, and have millions of dollars invested in proprietary quality control systems to...

preventdefective puzzles both from ever leaving our facility (or ever happening in the first place).We received a call from [redacted] on September 5 2017 where he stated his puzzle was missingpieces. and we sent put a replacement immediately thereafter. We received a second message from[redacted] on October 4, 2017, where he stated the replacement puzzle was missing pieces. We sentout another replacement immediately thereafter that call. It sounds like he found this puzzle to bemissing pieces also.We feel badly he had such an experience we pride ourselves on being the premium quality jigsawpuzzle manufacturer in America. This is bad luck to a very large degree! For three puzzles to be missingpieces is a 1 in 100,000,000 chance.Today (November 11, 2017 I personally watched this puzzle being manufactured and took one right offthe line after I saw all pieces go into the package. We will send this puzzle to [redacted] today and heshould receive by next weekPlease note that all our "1,000 Piece" puzzles really do contain 1,026 pieces; we use the nominal piececount on our packaging as that is usually how consumers identify their favorite piece count.Thank You,Mark [redacted]Director of OperationsBuffalo Games