Sadly, the customer makes allegations that are simply not true The customer was confused whether baseboard and shoemoulding was to be included in the contract Contemporaneous notes from the project manager who measured the job show that the customer was going to provide their own base
and shoe and we would install it The contract was drafted to reflect the parties understanding and clearly states Buffalo Hardwood was only installing base and shoe provided by the customer Despite this, the customer became irate and nasty and threatened that she would tell every person in the neighborhood that we were a bad company and that she was going to file a complaint with the Revdex.com We offered to refund the customer's deposit as she requested She then called back and was again rude and nasty with our employees and with me She finally agreed that she would provide the base and shoe as the contract states I offered that if she would tell us where she had purchased it we would pick it up She said she would call back, but never did Being proactive, the project manager purchased, picked-up, stained, finished and had delivered the base and shoe to the homeowner so that the project could be completed in a timely fashion. Despite failing to tell us, she purchased her own base and shoe and left it at the house Again, it could not have been installed as part of the job because it was unfinished Our craftsman installed the shoe we provided because it was stained and finished with a polyurethaneWhen asked to include the additional cost of the base and shoe we purchased she refused and once became belligerent and nasty because she bought her own shoe Buffalo Hardwood waived the additional charge for the base and shoe and the customer paid the original balance in full Despite this, she now files this complaintDisappointing to say the very least Buffalo Hardwood has not and will not bill the customer for the stained and finished base and shoemoulding which we provided to complete the job in a timely fashion
As I indicated in the customers previous complaint, the money was swept from our account by the credit card company The customer then insisted we pay her a check or she would bad mouth the company on social mediaWhen we received the supporting documentation we accepted the reversal and immediately submitted it to the customers credit card company We have no idea why they reversed the charge once again over our approval to refund the customerWe have once again asked the credit card company to reverse the charge and credit customer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I want to start by saying the response is very inflated and incorrectThis company shipped me boxes of the wrong woodIt was not that the customer didn't LIKE the product In fact their vendor came to my home and looked at the wood and verified they shipped me the wrong item(I have those text messages that can be provided as well as he was very rude and unprofessional)I then requested a refund as the vendor told me they would not be willing to ship me the wood I ordered as it would cost him to much in freight......He wanted to ship me boxes of a tavern grade wood to "mix in"Naturally I declined and asked for a refundThey came to pick up the wood and the first attempt no one was homeThe second attempt it was picked up on 7/19/I left the owner messages (that log can be provided) with NO call back, no responseAt this point Buffalo hardwood has the wood back and my $So I disputed the charge on my credit cardIn the mean time he said he was issuing a check but then stopped the check when the cc dispute was filedI offered to withdraw my cc dispute and the Revdex.com complaint if he is issuing a refund that is dueHe declined and wanted to proceed with letting cc handle itHe said it will take a few more weeks for paper work to come etcThis making the process even longer I again offered to come to the store and withdraw the dispute in front of him and accept a checkHe has no urgency once a sale is overI was bounced around to different employees none of which could issue a refundAnyone who makes a purchase of $and returns the product and leaves messages for the OWNER and doesn't received any communication back would then file a disputeI also want top address the extortion commentI told Jim I will certainly let anyone know about my experience with them as this may or may not happen to them if they do business with themIt is freedom of speech and social media is the way to communicateI would never want anyone else to have to get screwed by his companyNow the dispute in in progress and my credit card company states they have not heard back from the vendor yet....so this issue has not been resolvedThe funds are on hold and a temporary credit has been issued until the business responds to get this refund issuedThe bottom line is no customer should have to go through this to get a refund on a product that they didn't even orderIt was the company mistake from the beginning he should have taken it back and offered to fix it but instead he choose to ignore the customerSo yes here we are with a complaint and dispute now and still no resolution due to his lack of responseI also have all the text messages and call logs for this situation if needed.Regards,*** ***
We are truly sorry that the product did not meet the customer's expectations The customer requested a refund which I authorized Unfortunately, after authorizing the refund I was made aware the customer had not returned the productWe had twice tried to pick up the hardwood flooring
and was not successful until the third attempt, all due to the customers actions Once we received the product back I once again authorized a refundDuring that time the controller went on vacation Upon her return a check was written and was in the outgoing mail when we realized the customer challenged the charge on her credit card As a result of the customer challenging the charge through her credit card company the refund was processed by the credit card company and funds debited from our account on August 3rd. Since the funds have been swept from our account the customer has repeatedly requested a check as a refund because of the time it takes for the funds to be returned to her account I explained that since our account has been debited we would not be issuing a refund check in addition to the credit card charge back She has now resorted to extortion She has outright demanded a check for the full amount of the refund despite a credit card charge back or she will post disparaging remarks on social media and contact the media. All funds have been debited from our account through the customers actions in challenging her credit card chargeWe therefore consider this matter closed
First and foremost we want to apologize for the delay in completing the customer's jobAs many know, the lack of skilled craftsman in the workforce is truly maddening. The project manager contacted the customer prior to the original install date and explained that we had to move it backThe
customer appeared to be amendiable to accommodating our requests When the job was scheduled unfortunately the installer was suffering from an infected tooth which ultimately required extensive dental surgery The project manager attempted to move other jobs around and weave in this customers job which did not go as smoothly as hoped The installer worked on a Sunday so as to finish customer's job Honestly, we are somewhat surprised by the customer filing a Revdex.com complaint as she tipped the installer $and called our office to praise him. again, we apologize to the customer for the delaysWe communicated the cause for the delays and worked with the customer to install her flooring, including working on a Sunday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did not see the refund that was promised to be taken off of the bill except the removal of the carpet fee of $167. I was promised that the work would have been done before I went back to school in August, but the company could not tell me when the work would be done after August, leaving me hanging on until December. I patiently waited until December to have this work done and I wanted the work just to be done and over withand the installer did a great job to get it finished ($tip) in one day
Regards,
*** ***
Sadly, the customer makes allegations that are simply not true The customer was confused whether baseboard and shoemoulding was to be included in the contract Contemporaneous notes from the project manager who measured the job show that the customer was going to provide their own base
and shoe and we would install it The contract was drafted to reflect the parties understanding and clearly states Buffalo Hardwood was only installing base and shoe provided by the customer Despite this, the customer became irate and nasty and threatened that she would tell every person in the neighborhood that we were a bad company and that she was going to file a complaint with the Revdex.com We offered to refund the customer's deposit as she requested She then called back and was again rude and nasty with our employees and with me She finally agreed that she would provide the base and shoe as the contract states I offered that if she would tell us where she had purchased it we would pick it up She said she would call back, but never did Being proactive, the project manager purchased, picked-up, stained, finished and had delivered the base and shoe to the homeowner so that the project could be completed in a timely fashion. Despite failing to tell us, she purchased her own base and shoe and left it at the house Again, it could not have been installed as part of the job because it was unfinished Our craftsman installed the shoe we provided because it was stained and finished with a polyurethaneWhen asked to include the additional cost of the base and shoe we purchased she refused and once became belligerent and nasty because she bought her own shoe Buffalo Hardwood waived the additional charge for the base and shoe and the customer paid the original balance in full Despite this, she now files this complaintDisappointing to say the very least Buffalo Hardwood has not and will not bill the customer for the stained and finished base and shoemoulding which we provided to complete the job in a timely fashion
As I indicated in the customers previous complaint, the money was swept from our account by the credit card company The customer then insisted we pay her a check or she would bad mouth the company on social mediaWhen we received the supporting documentation we accepted the reversal and immediately submitted it to the customers credit card company We have no idea why they reversed the charge once again over our approval to refund the customerWe have once again asked the credit card company to reverse the charge and credit customer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I want to start by saying the response is very inflated and incorrectThis company shipped me boxes of the wrong woodIt was not that the customer didn't LIKE the product In fact their vendor came to my home and looked at the wood and verified they shipped me the wrong item(I have those text messages that can be provided as well as he was very rude and unprofessional)I then requested a refund as the vendor told me they would not be willing to ship me the wood I ordered as it would cost him to much in freight......He wanted to ship me boxes of a tavern grade wood to "mix in"Naturally I declined and asked for a refundThey came to pick up the wood and the first attempt no one was homeThe second attempt it was picked up on 7/19/I left the owner messages (that log can be provided) with NO call back, no responseAt this point Buffalo hardwood has the wood back and my $So I disputed the charge on my credit cardIn the mean time he said he was issuing a check but then stopped the check when the cc dispute was filedI offered to withdraw my cc dispute and the Revdex.com complaint if he is issuing a refund that is dueHe declined and wanted to proceed with letting cc handle itHe said it will take a few more weeks for paper work to come etcThis making the process even longer I again offered to come to the store and withdraw the dispute in front of him and accept a checkHe has no urgency once a sale is overI was bounced around to different employees none of which could issue a refundAnyone who makes a purchase of $and returns the product and leaves messages for the OWNER and doesn't received any communication back would then file a disputeI also want top address the extortion commentI told Jim I will certainly let anyone know about my experience with them as this may or may not happen to them if they do business with themIt is freedom of speech and social media is the way to communicateI would never want anyone else to have to get screwed by his companyNow the dispute in in progress and my credit card company states they have not heard back from the vendor yet....so this issue has not been resolvedThe funds are on hold and a temporary credit has been issued until the business responds to get this refund issuedThe bottom line is no customer should have to go through this to get a refund on a product that they didn't even orderIt was the company mistake from the beginning he should have taken it back and offered to fix it but instead he choose to ignore the customerSo yes here we are with a complaint and dispute now and still no resolution due to his lack of responseI also have all the text messages and call logs for this situation if needed.Regards,*** ***
We are truly sorry that the product did not meet the customer's expectations The customer requested a refund which I authorized Unfortunately, after authorizing the refund I was made aware the customer had not returned the productWe had twice tried to pick up the hardwood flooring
and was not successful until the third attempt, all due to the customers actions Once we received the product back I once again authorized a refundDuring that time the controller went on vacation Upon her return a check was written and was in the outgoing mail when we realized the customer challenged the charge on her credit card As a result of the customer challenging the charge through her credit card company the refund was processed by the credit card company and funds debited from our account on August 3rd. Since the funds have been swept from our account the customer has repeatedly requested a check as a refund because of the time it takes for the funds to be returned to her account I explained that since our account has been debited we would not be issuing a refund check in addition to the credit card charge back She has now resorted to extortion She has outright demanded a check for the full amount of the refund despite a credit card charge back or she will post disparaging remarks on social media and contact the media. All funds have been debited from our account through the customers actions in challenging her credit card chargeWe therefore consider this matter closed
First and foremost we want to apologize for the delay in completing the customer's jobAs many know, the lack of skilled craftsman in the workforce is truly maddening. The project manager contacted the customer prior to the original install date and explained that we had to move it backThe
customer appeared to be amendiable to accommodating our requests When the job was scheduled unfortunately the installer was suffering from an infected tooth which ultimately required extensive dental surgery The project manager attempted to move other jobs around and weave in this customers job which did not go as smoothly as hoped The installer worked on a Sunday so as to finish customer's job Honestly, we are somewhat surprised by the customer filing a Revdex.com complaint as she tipped the installer $and called our office to praise him. again, we apologize to the customer for the delaysWe communicated the cause for the delays and worked with the customer to install her flooring, including working on a Sunday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did not see the refund that was promised to be taken off of the bill except the removal of the carpet fee of $167. I was promised that the work would have been done before I went back to school in August, but the company could not tell me when the work would be done after August, leaving me hanging on until December. I patiently waited until December to have this work done and I wanted the work just to be done and over withand the installer did a great job to get it finished ($tip) in one day
Regards,
*** ***