Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] My home phone is [redacted] and would like the $credit Thank you
On February 19th 2015, when Ms [redacted] was waiting for her 7:AM pickup, the travel conditions were extremely bad due to heavy snowfallBuffalo Transportation vehicles were experiencing big delays in all departmentsAs a result, the driver who came to pick up Ms [redacted] was minutes lateHe did, however, wait ten minutes for her before assuming the customer was a No Show and leavingPerhaps due to the intense difficulty in parking space availability our driver was not as visible as optimalHowever, these were very real issues for everybody attempting to drive and park on the roads, and lateness due to extreme weather conditions should be understood as a practical issue that can affect customers’ commutesWe do our very best to be there on time every time, whether a customer is paying out of pocket or with government assistance, and we do not discriminate in any way against our customersWe are certainly very sorry that Ms [redacted] experienced such difficulties on that day, even if inclement weather was the primary source of those difficulties As a result, we are attempting to contact her to offer her a voucher for a free ride anywhere within Buffalo City limits
In the case of this incident, the driver of van # [redacted] at the specified time of day on 2/27/15, when questioned, remembered an short incident with a driver of a [redacted] or other [redacted] vehicleHe remembers the incident very differently, however; that day was very snowy, and he remembers sliding on snow/ice and swerving as a result of that, which is in line with the weather conditions that dayHe recalls the driver beeping at him and getting quite aggressive with him, but said he did not respond, and said that it seems that the driver/writer of the letter of complaint seemed to take personally moves which were made in avoidance of an accidentNevertheless, our driver does apologize for any inconvenience or misunderstanding, however, and he has been reminded, through a warning, that reckless and aggressive driving is not tolerated in drivers who work for this company, as we take safety very seriously
On that particular Friday evening, Buffalo Transportation was experiencing a higher than usual volume of discharges, due to it being the Labor Day holiday weekend, so unfortunately this wheelchair van was delayed by around minutes on the occasion of the transportationAdditionally, the restrictive entryway of [redacted] hospital creates regular issues for timely pickup especially for our Wheelchair drivers, as those vehicles must pick up customers at the front (unlike ambulatory vans, for which the drivers can park a little further and collect their passengers by walking to the entryway and back), only a few vans can fit the small entryway at a time, and there was considerable backup of vehicles on that dayWe did arrive closer to on time than our actual pick up time of the client would suggest, we were merely unable to get through to the correct spot as quickly as hoped (or as we generally do.)We have tried repeatedly to get in touch with [redacted] to no availOne of her numbers is a work number with no extension for what appears to be a large company, and we are unable to get past the automated system to communicate with herThe second number has also proved unfruitful to our attempts to speak with her about the situation, and who the person is she spoke with who upset herWe have questioned all of the managers, most of whom were not working by 6:on that day, and none of them recall speaking with anyone regarding this matterWe would be happy to offer [redacted] either ten dollars as a refund, OR a credit of $dollars off of her next transportation with the company, but because the transportation did occur and a driver did take time to come and get her and bring her where she needed to go, so we believe a full refund to be unwarrentedWe hope that we will have success in reaching [redacted] in the near future If she could contact customer service via [redacted] we would be happy to speak further with her regarding her mother's transportWe do greatly regret the delay
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] My home phone is [redacted] and would like the $credit Thank you
On February 19th 2015, when Ms [redacted] was waiting for her 7:AM pickup, the travel conditions were extremely bad due to heavy snowfallBuffalo Transportation vehicles were experiencing big delays in all departmentsAs a result, the driver who came to pick up Ms [redacted] was minutes lateHe did, however, wait ten minutes for her before assuming the customer was a No Show and leavingPerhaps due to the intense difficulty in parking space availability our driver was not as visible as optimalHowever, these were very real issues for everybody attempting to drive and park on the roads, and lateness due to extreme weather conditions should be understood as a practical issue that can affect customers’ commutesWe do our very best to be there on time every time, whether a customer is paying out of pocket or with government assistance, and we do not discriminate in any way against our customersWe are certainly very sorry that Ms [redacted] experienced such difficulties on that day, even if inclement weather was the primary source of those difficulties As a result, we are attempting to contact her to offer her a voucher for a free ride anywhere within Buffalo City limits
In the case of this incident, the driver of van # [redacted] at the specified time of day on 2/27/15, when questioned, remembered an short incident with a driver of a [redacted] or other [redacted] vehicleHe remembers the incident very differently, however; that day was very snowy, and he remembers sliding on snow/ice and swerving as a result of that, which is in line with the weather conditions that dayHe recalls the driver beeping at him and getting quite aggressive with him, but said he did not respond, and said that it seems that the driver/writer of the letter of complaint seemed to take personally moves which were made in avoidance of an accidentNevertheless, our driver does apologize for any inconvenience or misunderstanding, however, and he has been reminded, through a warning, that reckless and aggressive driving is not tolerated in drivers who work for this company, as we take safety very seriously
On that particular Friday evening, Buffalo Transportation was experiencing a higher than usual volume of discharges, due to it being the Labor Day holiday weekend, so unfortunately this wheelchair van was delayed by around minutes on the occasion of the transportationAdditionally, the restrictive entryway of [redacted] hospital creates regular issues for timely pickup especially for our Wheelchair drivers, as those vehicles must pick up customers at the front (unlike ambulatory vans, for which the drivers can park a little further and collect their passengers by walking to the entryway and back), only a few vans can fit the small entryway at a time, and there was considerable backup of vehicles on that dayWe did arrive closer to on time than our actual pick up time of the client would suggest, we were merely unable to get through to the correct spot as quickly as hoped (or as we generally do.)We have tried repeatedly to get in touch with [redacted] to no availOne of her numbers is a work number with no extension for what appears to be a large company, and we are unable to get past the automated system to communicate with herThe second number has also proved unfruitful to our attempts to speak with her about the situation, and who the person is she spoke with who upset herWe have questioned all of the managers, most of whom were not working by 6:on that day, and none of them recall speaking with anyone regarding this matterWe would be happy to offer [redacted] either ten dollars as a refund, OR a credit of $dollars off of her next transportation with the company, but because the transportation did occur and a driver did take time to come and get her and bring her where she needed to go, so we believe a full refund to be unwarrentedWe hope that we will have success in reaching [redacted] in the near future If she could contact customer service via [redacted] we would be happy to speak further with her regarding her mother's transportWe do greatly regret the delay