This letter is in response to the complaint regarding billing by [redacted]. As Mr. [redacted] states, he received a C-pap Machine from our office on 7/12/2013. It was correctly explained to him that he had a Co-pay of $121.26 which he paid. Mr. [redacted] signed our "Billing Policy" that states "you are...
subject to the rules of your policy" and it was also stated that he has a $150.00 YEARLY Deductible. And that the Machine would rent for 13 months. Per Mr. [redacted]s Complaint, he states the following payments.7/12/13 $121.26 . we reflect this payment with check number 1142 10/20/13 $ 17.53 . we reflect this payment with check number 1106 11/27/13 $105.99 we have no record of this payment Mr. [redacted] will have to provide proof of payment. (check number or cancelled check)1/27/14 $30.68 . we reflect this payment with check number 1188 2/3/14 $28.59 . we reflect this payment with check number 1252 3/31/14 $36.00 . we reflect this payment with check number 1266 06/24/14 $61.36 . we reflect this payment with check number 122910/24/14 $37.70 we have no record of this payment Mr. [redacted] will have to provide proof of payment (check number or cancelled check)Our records indicate the following: 7/12/2013 Initial Cpap set up supplies copay = 92.77 paid with check numbe 1142 as listed above. 7/12/13 month 1 of 13 month rental copay =15.34 paid with check number 1142 8/12/13 month 2 copay =15.34 paid with check numbers 1142 and 11069/12/13 month 3 copay = 15.34 paid with check number 1106 10/12/13 month 4 copay = 15.34 pd with check # 1188 & credit card pmt from 11/1/13 11/12/13 month 5 copay = 15.34 paid with check # 1188 12/12/13 month 6 copay = 15.34 paid with check # 1188 and 12521/12/14 month 7 copay = 51.34 due to Annual Deductible hitting again as was explained on the Billing Policy. This balance was paid with check # 1252 and 1266 2/12/14 month 8 copay = 15.34 paid with check number 1229 3/12/14 month 9 copay= 15.34 paid with check number 12294/12/14 month 10 copay= 15.34 paid with check number 1229 512/14 month 11 copay= 15.34 paid with check number 1229 6/12/14 month 12 copay= 15.34 NOT PAID 7/12/14 month 13 copay= 15.34 NOT PAID In addition to the Machine Rental, Mr. [redacted] is entitled to Replacement Supplies as per his Insurance company guidelines. He received additional supplies on 11/1/13 and he paid the copay at the time of service in the Quoted amount of $19.57 via credit card. The insurance paid a bit more than expected on one item, leaving a $2.09 credit that was applied to one of the rental balances as listed above. Mr [redacted] received additional Replacement Supplies on 7/31/14 and because we weren't sure his Deductible was met he was told he would be billed for this copay. The copay amounted to $21.97 and that balance also remains Un-paid. Our Billing department has no record of any request for account information by Mr. [redacted], his dispute letter to our Collections Company ([redacted] Adjustments) states he requested this information from our Union Road office. That office does not have access to the billing records and would have referred him to us, however they have no record of any request from Mr. [redacted] either. Our billing records do indicate that Mr. [redacted] was sent a "First Warning" with his statement of account in September 2014 showing a balanceof 52.65. On 10/9/14 we have note of a phone call regarding this balance and that message was left to call our office. The Statement of Account sent in October 2014was sent with a "Final Notice" indicating that with no payment or other correspondence the account would be sent to collections. His balance remained in the amount of $52.65 On 11/26/2014 the account was sent to collections for the amount of $52.65.If Mr. [redacted] can provide check numbers or other receipt of the two payments we do not show record of, we may be able to rectify the account. However it is possible if these amounts were paid to our office, that they were "Retail Sales" for items not covered by insurance and I would need the receipt or proof of payment to find them in our retail store account. We have attached a copy of each Order we have on file with payment info if applicable as well as a copy of his account ledger. We would be happy to review the account with Mr. [redacted] either over the phone or in our Billing office at his convenience. Please do not hesitate to contact us for any further information. Sincerely, Buffalo Wheelchair
I have reviewed the response made by the business in reference to complaint ID [redacted], and have resolved the dispute at this time. The conflict arose when I sent a check on October 24, 2014 for $37.67 with a note saying that I believe my account will be paid in full. I asked them to review the account and respond. I know they got this check and note, because I enclosed it in the same envelope as payment for my wife's account. They cashed the check for my wife's account immediately. It looks like they took the easy way and did not review the account, did not cash my check and did turn it over to a collection company. Even though I can not prove that statement I still want to place a complaint against this company. If they had only agreed with me to allow me to come to their offices with my information, this could have been resolved months ago. But they did not. Now I have to contend with a collection situation on my credit score.Thank you for your help and guidance in this matter.
Regards,
[redacted]
This letter is in response to the complaint regarding billing by [redacted]. As Mr. [redacted] states, he received a C-pap Machine from our office on 7/12/2013. It was correctly explained to him that he had a Co-pay of $121.26 which he paid. Mr. [redacted] signed our "Billing Policy" that states "you are...
subject to the rules of your policy" and it was also stated that he has a $150.00 YEARLY Deductible. And that the Machine would rent for 13 months. Per Mr. [redacted]s Complaint, he states the following payments.7/12/13 $121.26 . we reflect this payment with check number 1142 10/20/13 $ 17.53 . we reflect this payment with check number 1106 11/27/13 $105.99 we have no record of this payment Mr. [redacted] will have to provide proof of payment. (check number or cancelled check)1/27/14 $30.68 . we reflect this payment with check number 1188 2/3/14 $28.59 . we reflect this payment with check number 1252 3/31/14 $36.00 . we reflect this payment with check number 1266 06/24/14 $61.36 . we reflect this payment with check number 122910/24/14 $37.70 we have no record of this payment Mr. [redacted] will have to provide proof of payment (check number or cancelled check)Our records indicate the following: 7/12/2013 Initial Cpap set up supplies copay = 92.77 paid with check numbe 1142 as listed above. 7/12/13 month 1 of 13 month rental copay =15.34 paid with check number 1142 8/12/13 month 2 copay =15.34 paid with check numbers 1142 and 11069/12/13 month 3 copay = 15.34 paid with check number 1106 10/12/13 month 4 copay = 15.34 pd with check # 1188 & credit card pmt from 11/1/13 11/12/13 month 5 copay = 15.34 paid with check # 1188 12/12/13 month 6 copay = 15.34 paid with check # 1188 and 12521/12/14 month 7 copay = 51.34 due to Annual Deductible hitting again as was explained on the Billing Policy. This balance was paid with check # 1252 and 1266 2/12/14 month 8 copay = 15.34 paid with check number 1229 3/12/14 month 9 copay= 15.34 paid with check number 12294/12/14 month 10 copay= 15.34 paid with check number 1229 512/14 month 11 copay= 15.34 paid with check number 1229 6/12/14 month 12 copay= 15.34 NOT PAID 7/12/14 month 13 copay= 15.34 NOT PAID In addition to the Machine Rental, Mr. [redacted] is entitled to Replacement Supplies as per his Insurance company guidelines. He received additional supplies on 11/1/13 and he paid the copay at the time of service in the Quoted amount of $19.57 via credit card. The insurance paid a bit more than expected on one item, leaving a $2.09 credit that was applied to one of the rental balances as listed above. Mr [redacted] received additional Replacement Supplies on 7/31/14 and because we weren't sure his Deductible was met he was told he would be billed for this copay. The copay amounted to $21.97 and that balance also remains Un-paid. Our Billing department has no record of any request for account information by Mr. [redacted], his dispute letter to our Collections Company ([redacted] Adjustments) states he requested this information from our Union Road office. That office does not have access to the billing records and would have referred him to us, however they have no record of any request from Mr. [redacted] either. Our billing records do indicate that Mr. [redacted] was sent a "First Warning" with his statement of account in September 2014 showing a balanceof 52.65. On 10/9/14 we have note of a phone call regarding this balance and that message was left to call our office. The Statement of Account sent in October 2014was sent with a "Final Notice" indicating that with no payment or other correspondence the account would be sent to collections. His balance remained in the amount of $52.65 On 11/26/2014 the account was sent to collections for the amount of $52.65.If Mr. [redacted] can provide check numbers or other receipt of the two payments we do not show record of, we may be able to rectify the account. However it is possible if these amounts were paid to our office, that they were "Retail Sales" for items not covered by insurance and I would need the receipt or proof of payment to find them in our retail store account. We have attached a copy of each Order we have on file with payment info if applicable as well as a copy of his account ledger. We would be happy to review the account with Mr. [redacted] either over the phone or in our Billing office at his convenience. Please do not hesitate to contact us for any further information. Sincerely, Buffalo Wheelchair
I have reviewed the response made by the business in reference to complaint ID [redacted], and have resolved the dispute at this time. The conflict arose when I sent a check on October 24, 2014 for $37.67 with a note saying that I believe my account will be paid in full. I asked them to review the account and respond. I know they got this check and note, because I enclosed it in the same envelope as payment for my wife's account. They cashed the check for my wife's account immediately. It looks like they took the easy way and did not review the account, did not cash my check and did turn it over to a collection company. Even though I can not prove that statement I still want to place a complaint against this company. If they had only agreed with me to allow me to come to their offices with my information, this could have been resolved months ago. But they did not. Now I have to contend with a collection situation on my credit score.Thank you for your help and guidance in this matter.
Regards,
[redacted]