UNACCEPTABLE! CAUTION! BEWARE!
I received an unsolicited call from someone representing themselves as Rochester Oxygen, my normal CPAP supply provider. I placed my order as usual, with the clear assurance that the after insurance payment I would need to make would not exceed $50. I was told they ALWAYS advise when $ limits are imposed. Upon receiving my merchandise I saw (that my responsible portion of) the invoice was over $80, was from Buffalo Wheelchair. I contacted the phone number on the invoice. I was advised (I believe by the same person that originally called me) that BW had been bought by Rochester Oxygen, and they had not yet used up their old paper documents.
I detailed my exception to the maximum of $50 budgeted. The man indicated that they had not yet been paid by BC/BS. I should ignore the invoice. I would receive a corrected one after they reconciled the account with Blue Cross Blue Shield.
I received a new invoice that was a dime less than the original.
I called the number on the invoice again. I believe it was the same person again. His response was strictly professional, but strictly legalistic in nature. He was insistent that regardless of the amount, I was legally obligated to pay the amount they invoiced. His response and demeaner was very upsetting. When I suggested an illustration of an obscene amount, he insisted I would still be responsible for the outstanding amount due. It upset me more than I was before...
I have paid the $50.00 I had authorized.
This is now at a point that I will find a different supplier.
I will let everyone I know about the incident, and strongly recommend against any dealings with Buffalo Wheelchair, aka Rochester Oxygen.
This because they FAIL to accept a $30 mistake. A simple acknowledgement and some assurance they would enact a permanent corrective action would have resolved my concern. Too bad for them.
Good riddance.
a couple had their doctor lie for them about their medicail issues
a niagara falls couple had faked medical issues in order to get them each a scooter their problem is pure lazyness not medical problems someone else is trying to get a scooter from buffalo wheelchair and this person has a bad heart copd asthma bad legs bad hip and bad back the couple only has a bad knee but no real medical issues I think the scooter company should take the scooters back they dont deserved to have them only the person who really needs it signed a pending person waiting on a scooter
I purchase 3 items from this company. 2 items shipped were not what I ordered, 1 item was not shipped. I received a bill for all 3 items. I contacted Buffalo wheelchair and was passed from one rep to another. I finally ended up talking to Bonnie who made it very clear that I would have to pay for the order - all of it., including the item I did not receive. She refused to give me any return shipment information. She only repeated that I had to pay for the order. I have been trying for 3 weeks to return this order. In the past I was able to return incorrect shipments to our local store owned by Buffalo Wheelchair but under their new management they can no longer return incorrect shipments to Buffalo Wheelchair.
Beware people, it appears this is a no return, no refunds, all shipments are final company.
This letter is in response to the complaint regarding billing by [redacted] ***As Mr [redacted] states, he received a C-pap Machine from our office on 7/12/It was correctly explained to him that he had a Co-pay of $which he paidMr [redacted] signed our "Billing Policy" that states "you are subject to the rules of your policy" and it was also stated that he has a $YEARLY DeductibleAnd that the Machine would rent for monthsPer Mr***s Complaint, he states the following payments.7/12/$we reflect this payment with check number 10/20/$ we reflect this payment with check number 11/27/$we have no record of this payment Mr [redacted] will have to provide proof of payment(check number or cancelled check)1/27/$we reflect this payment with check number 2/3/$we reflect this payment with check number 3/31/$we reflect this payment with check number 06/24/$we reflect this payment with check number 122910/24/$we have no record of this payment Mr [redacted] will have to provide proof of payment (check number or cancelled check)Our records indicate the following: 7/12/Initial Cpap set up supplies copay = paid with check numbe as listed above 7/12/month of month rental copay =paid with check number 8/12/month copay =paid with check numbers and 11069/12/month copay = paid with check number 10/12/month copay = pd with check # & credit card pmt from 11/1/ 11/12/month copay = paid with check # 12/12/month copay = paid with check # and 12521/12/month copay = due to Annual Deductible hitting again as was explained on the Billing PolicyThis balance was paid with check # and 2/12/month copay = paid with check number 3/12/month copay= paid with check number 12294/12/month copay= paid with check number 512/month copay= paid with check number 6/12/month copay= NOT PAID 7/12/month copay= NOT PAID In addition to the Machine Rental, Mr [redacted] is entitled to Replacement Supplies as per his Insurance company guidelinesHe received additional supplies on 11/1/and he paid the copay at the time of service in the Quoted amount of $via credit cardThe insurance paid a bit more than expected on one item, leaving a $credit that was applied to one of the rental balances as listed aboveMr [redacted] received additional Replacement Supplies on 7/31/and because we weren't sure his Deductible was met he was told he would be billed for this copayThe copay amounted to $and that balance also remains Un-paidOur Billing department has no record of any request for account information by Mr***, his dispute letter to our Collections Company ( [redacted] Adjustments) states he requested this information from our Union Road officeThat office does not have access to the billing records and would have referred him to us, however they have no record of any request from Mr [redacted] eitherOur billing records do indicate that Mr [redacted] was sent a "First Warning" with his statement of account in September showing a balanceof On 10/9/we have note of a phone call regarding this balance and that message was left to call our officeThe Statement of Account sent in October 2014was sent with a "Final Notice" indicating that with no payment or other correspondence the account would be sent to collectionsHis balance remained in the amount of $On 11/26/the account was sent to collections for the amount of $52.65.If Mr [redacted] can provide check numbers or other receipt of the two payments we do not show record of, we may be able to rectify the accountHowever it is possible if these amounts were paid to our office, that they were "Retail Sales" for items not covered by insurance and I would need the receipt or proof of payment to find them in our retail store accountWe have attached a copy of each Order we have on file with payment info if applicable as well as a copy of his account ledgerWe would be happy to review the account with Mr [redacted] either over the phone or in our Billing office at his conveniencePlease do not hesitate to contact us for any further informationSincerely, Buffalo Wheelchair
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have resolved the dispute at this time The conflict arose when I sent a check on October 24, for $with a note saying that I believe my account will be paid in full I asked them to review the account and respond I know they got this check and note, because I enclosed it in the same envelope as payment for my wife's account They cashed the check for my wife's account immediately It looks like they took the easy way and did not review the account, did not cash my check and did turn it over to a collection company Even though I can not prove that statement I still want to place a complaint against this company If they had only agreed with me to allow me to come to their offices with my information, this could have been resolved months ago But they did not Now I have to contend with a collection situation on my credit score.Thank you for your help and guidance in this matter Regards, [redacted] ***
I received an unsolicited call from someone representing themselves as Rochester Oxygen, my normal CPAP supply provider. I placed my order as usual, with the clear assurance that the after insurance payment I would need to make would not exceed $50. I was told they ALWAYS advise when $ limits are imposed. Upon receiving my merchandise I saw (that my responsible portion of) the invoice was over $80, was from Buffalo Wheelchair. I contacted the phone number on the invoice. I was advised (I believe by the same person that originally called me) that BW had been bought by Rochester Oxygen, and they had not yet used up their old paper documents.
I detailed my exception to the maximum of $50 budgeted. The man indicated that they had not yet been paid by BC/BS. I should ignore the invoice. I would receive a corrected one after they reconciled the account with Blue Cross Blue Shield.
I received a new invoice that was a dime less than the original.
I called the number on the invoice again. I believe it was the same person again. His response was strictly professional, but strictly legalistic in nature. He was insistent that regardless of the amount, I was legally obligated to pay the amount they invoiced. His response and demeaner was very upsetting. When I suggested an illustration of an obscene amount, he insisted I would still be responsible for the outstanding amount due. It upset me more than I was before...
I have paid the $50.00 I had authorized.
This is now at a point that I will find a different supplier.
I will let everyone I know about the incident, and strongly recommend against any dealings with Buffalo Wheelchair, aka Rochester Oxygen.
This because they FAIL to accept a $30 mistake. A simple acknowledgement and some assurance they would enact a permanent corrective action would have resolved my concern. Too bad for them.
Good riddance.
Beware people, it appears this is a no return, no refunds, all shipments are final company.
This letter is in response to the complaint regarding billing by [redacted] ***As Mr [redacted] states, he received a C-pap Machine from our office on 7/12/It was correctly explained to him that he had a Co-pay of $which he paidMr [redacted] signed our "Billing Policy" that states "you are subject to the rules of your policy" and it was also stated that he has a $YEARLY DeductibleAnd that the Machine would rent for monthsPer Mr***s Complaint, he states the following payments.7/12/$we reflect this payment with check number 10/20/$ we reflect this payment with check number 11/27/$we have no record of this payment Mr [redacted] will have to provide proof of payment(check number or cancelled check)1/27/$we reflect this payment with check number 2/3/$we reflect this payment with check number 3/31/$we reflect this payment with check number 06/24/$we reflect this payment with check number 122910/24/$we have no record of this payment Mr [redacted] will have to provide proof of payment (check number or cancelled check)Our records indicate the following: 7/12/Initial Cpap set up supplies copay = paid with check numbe as listed above 7/12/month of month rental copay =paid with check number 8/12/month copay =paid with check numbers and 11069/12/month copay = paid with check number 10/12/month copay = pd with check # & credit card pmt from 11/1/ 11/12/month copay = paid with check # 12/12/month copay = paid with check # and 12521/12/month copay = due to Annual Deductible hitting again as was explained on the Billing PolicyThis balance was paid with check # and 2/12/month copay = paid with check number 3/12/month copay= paid with check number 12294/12/month copay= paid with check number 512/month copay= paid with check number 6/12/month copay= NOT PAID 7/12/month copay= NOT PAID In addition to the Machine Rental, Mr [redacted] is entitled to Replacement Supplies as per his Insurance company guidelinesHe received additional supplies on 11/1/and he paid the copay at the time of service in the Quoted amount of $via credit cardThe insurance paid a bit more than expected on one item, leaving a $credit that was applied to one of the rental balances as listed aboveMr [redacted] received additional Replacement Supplies on 7/31/and because we weren't sure his Deductible was met he was told he would be billed for this copayThe copay amounted to $and that balance also remains Un-paidOur Billing department has no record of any request for account information by Mr***, his dispute letter to our Collections Company ( [redacted] Adjustments) states he requested this information from our Union Road officeThat office does not have access to the billing records and would have referred him to us, however they have no record of any request from Mr [redacted] eitherOur billing records do indicate that Mr [redacted] was sent a "First Warning" with his statement of account in September showing a balanceof On 10/9/we have note of a phone call regarding this balance and that message was left to call our officeThe Statement of Account sent in October 2014was sent with a "Final Notice" indicating that with no payment or other correspondence the account would be sent to collectionsHis balance remained in the amount of $On 11/26/the account was sent to collections for the amount of $52.65.If Mr [redacted] can provide check numbers or other receipt of the two payments we do not show record of, we may be able to rectify the accountHowever it is possible if these amounts were paid to our office, that they were "Retail Sales" for items not covered by insurance and I would need the receipt or proof of payment to find them in our retail store accountWe have attached a copy of each Order we have on file with payment info if applicable as well as a copy of his account ledgerWe would be happy to review the account with Mr [redacted] either over the phone or in our Billing office at his conveniencePlease do not hesitate to contact us for any further informationSincerely, Buffalo Wheelchair
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have resolved the dispute at this time The conflict arose when I sent a check on October 24, for $with a note saying that I believe my account will be paid in full I asked them to review the account and respond I know they got this check and note, because I enclosed it in the same envelope as payment for my wife's account They cashed the check for my wife's account immediately It looks like they took the easy way and did not review the account, did not cash my check and did turn it over to a collection company Even though I can not prove that statement I still want to place a complaint against this company If they had only agreed with me to allow me to come to their offices with my information, this could have been resolved months ago But they did not Now I have to contend with a collection situation on my credit score.Thank you for your help and guidance in this matter Regards, [redacted] ***