Even though the consumer bought our product from a retailer during a “Going Out of Business Sale”, and it is clearly marked on her receipt “Sales Final”, we have offered her a replacement or a refund of the amount we had sold it to the retailer She is still unhappy and wants us to refund the full amount she paid to the retailer that is no longer in business Regards, Marc A [redacted] VP, Operations Holland House Furniture Cell: [redacted] Office: [email protected] East 33rd St Indianapolis, IN
Even though the consumer bought our product from a retailer during a “Going Out of Business Sale”, and it is clearly marked on her receipt “Sales Final”, we have offered her a replacement or a refund of the amount we had sold it to the retailer. She is still unhappy and wants us to refund...
the full amount she paid to the retailer that is no longer in business. Regards, Marc A[redacted] VP, Operations Holland House Furniture Cell: [redacted] Office: 1.800.634.4666 [email protected] 9420 East 33rd St Indianapolis, IN 46235
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Holland House has offered me $800, claiming that is what they were paid for the furniture. We have no proof this is what they received for the furniture, for us it is simply a number they came up with and considering what we paid for the set, it seemed unreasonably low for three pieces of furniture. I did inquire how long furniture is supposed to last, he said given our situation (small kids) 5-7 years. With the $800 refund, for us to pay nearly one thousand dollars (more than 50%) for a year worth of use of furniture which experienced issues nearly the entire time seems unfair. We would like to receive $1000 for the set, given the time it lasted and the price we paid, we feel this is more than fair. That is us still taking a substantial hit given the situation. I would like to note that we were offered a replacement, which I did confirm with Mark would come with the one year warranty, however when pressing it, Mark stated that they manufactured minimally in upholstry and referred me to Professional Warehosue (the reseller). I advised him that was 4+ hour away. He did not know about delivery and made it seem like we would be responsible for that. We do not have access to a trailer, so renting one plus the time and gas involved is not an option for us at this time. True we did purchase this at a going out of business sale, however Professional Warehouse did confirm that we hold warranty still as did Holland House. Mark stated that we're in a unique situation as the warranty extends to the business which we purchased from and not to the end customer. Given the situation, (screws coming out, fabric peeling, foot rests leaning, seams coming apart) one would think Holland House would want to make this right. Mark did seem concerned and understood why we were frustrated and that we should be compensated. At this point I think it's simply a matter of the amount that we need to come together on. After paying nearly $1700 for furniture, that per him should have lasted 5-7 years, that lasted not even a year, let alone a few months, we don't feel that asking for $1000 is unfair. We feel we're still taking a substantial hit.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Even though the consumer bought our product from a retailer during a “Going Out of Business Sale”, and it is clearly marked on her receipt “Sales Final”, we have offered her a replacement or a refund of the amount we had sold it to the retailer She is still unhappy and wants us to refund the full amount she paid to the retailer that is no longer in business Regards, Marc A [redacted] VP, Operations Holland House Furniture Cell: [redacted] Office: [email protected] East 33rd St Indianapolis, IN
Even though the consumer bought our product from a retailer during a “Going Out of Business Sale”, and it is clearly marked on her receipt “Sales Final”, we have offered her a replacement or a refund of the amount we had sold it to the retailer. She is still unhappy and wants us to refund...
the full amount she paid to the retailer that is no longer in business. Regards, Marc A[redacted] VP, Operations Holland House Furniture Cell: [redacted] Office: 1.800.634.4666 [email protected] 9420 East 33rd St Indianapolis, IN 46235
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Holland House has offered me $800, claiming that is what they were paid for the furniture. We have no proof this is what they received for the furniture, for us it is simply a number they came up with and considering what we paid for the set, it seemed unreasonably low for three pieces of furniture. I did inquire how long furniture is supposed to last, he said given our situation (small kids) 5-7 years. With the $800 refund, for us to pay nearly one thousand dollars (more than 50%) for a year worth of use of furniture which experienced issues nearly the entire time seems unfair. We would like to receive $1000 for the set, given the time it lasted and the price we paid, we feel this is more than fair. That is us still taking a substantial hit given the situation. I would like to note that we were offered a replacement, which I did confirm with Mark would come with the one year warranty, however when pressing it, Mark stated that they manufactured minimally in upholstry and referred me to Professional Warehosue (the reseller). I advised him that was 4+ hour away. He did not know about delivery and made it seem like we would be responsible for that. We do not have access to a trailer, so renting one plus the time and gas involved is not an option for us at this time. True we did purchase this at a going out of business sale, however Professional Warehouse did confirm that we hold warranty still as did Holland House. Mark stated that we're in a unique situation as the warranty extends to the business which we purchased from and not to the end customer. Given the situation, (screws coming out, fabric peeling, foot rests leaning, seams coming apart) one would think Holland House would want to make this right. Mark did seem concerned and understood why we were frustrated and that we should be compensated. At this point I think it's simply a matter of the amount that we need to come together on. After paying nearly $1700 for furniture, that per him should have lasted 5-7 years, that lasted not even a year, let alone a few months, we don't feel that asking for $1000 is unfair. We feel we're still taking a substantial hit.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]