Buffalo Wild Wings International, Inc.

The guest was contacted by a franchise representative and offered a meal. I have double checked to make sure this was indeed offered and have received confirmation. We as a company do apologize for the miscommunication on this case. Barb L, Guest Relations.

Guest was contacted on March 2nd with an apology email for the experience he had the night beforeHe asked which company we were fromwe identified ourselves to him and my manager explained he was the manager on duty the night before that had taken the charge off his bill that the complaint was about...

to begin with, so issue was resolved in house the night beforeMarch 4th we explained we would send a gift card as an invitation for a future visit when he replied with an address to send it toApril 2nd he responded that he hadnt received anythingWe responded that we were still waiting for an address to send the gift card toHe responded with the address, we sent the gift cardMay 3rd he replies that he hasnt received the gift card in the mail, May 4th I reply that I had sent one the day he gave us the address, and informed him that I would just go ahead and send another gift card to his location and this time pay for tracking of the gift card to ensure it gets to him, May 5th the gift card was sentToday I receive both an online complaint and the Revdex.com complaint I am filling out nowThe tracking information (just dropped on friday) is below:USPS Certified Mail tracking number: [redacted]Thanks and have a great day

The store has investigated the guest's claims of an unauthorized tip and found that an item was added after the guest signed the credit card slip. This was not the correct protocol for this and the store does apologize for this. As a result the manager has decided to refund the entire amount of...

$76.52 to the card that was used. The refund will be back in the guest's account in 7-10 business days.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to say they handled the case very well and Peter [redacted] and Chris [redacted] were very nice and generous in handling the problem. However in fact, even though I find the business response acceptable, I have visited Buffalo Wild Wings twice since the incident and I am now at 5 visits in a row that the rewards points were not added to my account.

This is currently being resolved. Consolidated Wing Investments, a Franchisee of Buffalo Wild Wings, will be compensating [redacted] for her issue regarding the phone being broken at our location on US 31 in Indianapolis, In.

Guest will be refunded $17.

Dear Revdex.com,Our server mixed up two checks together, but as soon as he realized that the error was made, the manager went over, apologized and corrected the amount immediately. There was no mal-intent here, it was just silly mistake which was corrected immediately. I have spoken to Ms. Colon and...

she agrees that the final amount that she paid was correct amount and no refund is due, and she is satisfied with my apologies and that I will be re-training the server on how to handle opening and closing of checks. Daniel the server is an employee in great standing and has never tried to scam anyone. He is always looking to help and make everyone feel at home when working. Again I truly apologize about the mix up and hope to see Ms.[redacted] again for 1/2 Price wings on Tuesdays. Sincerely, Tasneem [redacted]General ManagerBWW- Harlem

The guest has been contacted by our Gift Card department and resolved with an eGift Card with a value of $25.  The guest was sent a replacement of $15.44 and added $9.56. Emailed through TW and emailed from the GC Inbox. Also spoke with Debbie who is MOD at Rancho location. She is aware...

[redacted] is coming in and will make sure all TM get a manager involved whenever payment doesn't go through.

The guest in this case has been reached out...

to and the issue resolved. Here is the resolution from the District Manager: Spoke to the guest. She was here on vacation and felt the hostess was rude and didn't communicate to her properly or apologize to her for making a mistake.  Her bill was around 40 dollars and paid cash. Since she is out of town and love her local BWW's in NC I am sending her a 75 Dollar gift card.  She has my phone number and will call me if she doesn't receive it by Tuesday. She seemed very happy with the resolution.

The guest has been offered a full refund. The store and the guest still need to speak about the particulars, but because the guest needed to sleep that is on hold. If for some reason this isn't taken care of please let the guest know to reach out to Home Office at ###-###-#### option #4 to speak...

with Guest Relations.

We have contacted Mr. Van and ensured that his loyalty program points were added to his account. We also addressed all of Mr. [redacted]'s concerns regarding service inside of the restaurant. Mr. [redacted] was happy with the resolution and said that he will continue to visit Buffalo Wild Wings.

I am rejecting this response because:
Although I did receive a call from...

the restaurant, I was unable to answer at that time but did return the call later that day. The voicemail mentioned the name Symphony [redacted] and when I called back she was busy to answer my call and the person on the phone indicated that she would call me back in a few minutes. I never received the call. I then received an email from Alexander (GM at the location) on 04/13/18 asking for more details of the transaction. All the information he requested had already been sent via the website with case [redacted] on 04/04/18. I replied back on 04/16/18 as I had left the receipt at work. I never received an email response back to at least confirm that he received the email and would be looking into this.I am very disappointed with the way this is being handled by the location. All I wanted was my $5 back but have had to repeat all the information over and over. I feel like I am getting the run around hoping I just stop contacting them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. they could have gone the extra mile and still honored the promotion, but I understand there is no reason for them to. Thanks[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Joplin, MO over by Kum &GO the order was called in.  Got into the car went down the road seen tried the food it was wrong employees refused to listen to me about the incorrect order.  I also have a witness of the ordeal and how badly your staff treats the public.  I will never eat wings again because of this.  I've been mentally damaged over how I was treated at your business.    5/21/2018BUFFALO WILD WINGSJOPLIN MO99999999 5-18-18 21:39:27, [2708]Withdrawal$19.77Balance

Our Rewards Department has sent me the following:I looked up the members account and she was suspended on 1/21 and reactivated on 1/23.  Any purchases that she had on 1/21 and 1/22 have now been added into her account.  I’ve set her account to never suspend, so she doesn’t have issues in...

the future.  Someone from our Rewards Department will reach out to the guest today to advise her of what has been done and offer her some additional points. I've also asked the restaurant she frequents to contact her about the issue and they may offer her something as well. Barb [redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope that GM GETS FIRED