The guest in this case has been reached out to and the issue resolvedHere is the resolution from the District Manager: Spoke to the guestShe was here on vacation and felt the hostess was rude and didn't communicate to her properly or apologize to her for making a mistake Her bill was around dollars and paid cashSince she is out of town and love her local BWW's in NC I am sending her a Dollar gift card She has my phone number and will call me if she doesn't receive it by TuesdayShe seemed very happy with the resolution
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to say they handled the case very well and Peter [redacted] and Chris [redacted] were very nice and generous in handling the problemHowever in fact, even though I find the business response acceptable, I have visited Buffalo Wild Wings twice since the incident and I am now at visits in a row that the rewards points were not added to my account
The store has investigated the guest's claims of an unauthorized tip and found that an item was added after the guest signed the credit card slipThis was not the correct protocol for this and the store does apologize for thisAs a result the manager has decided to refund the entire amount of $to the card that was usedThe refund will be back in the guest's account in 7-business days
Our Rewards Department has sent me the following:I looked up the members account and she was suspended on 1/and reactivated on 1/ Any purchases that she had on 1/and 1/have now been added into her account I’ve set her account to never suspend, so she doesn’t have issues in the future Someone from our Rewards Department will reach out to the guest today to advise her of what has been done and offer her some additional pointsI've also asked the restaurant she frequents to contact her about the issue and they may offer her something as wellBarb [redacted] ###-###-####
Dear Revdex.com,Our server mixed up two checks together, but as soon as he realized that the error was made, the manager went over, apologized and corrected the amount immediatelyThere was no mal-intent here, it was just silly mistake which was corrected immediatelyI have spoken to MsColon and she agrees that the final amount that she paid was correct amount and no refund is due, and she is satisfied with my apologies and that I will be re-training the server on how to handle opening and closing of checksDaniel the server is an employee in great standing and has never tried to scam anyoneHe is always looking to help and make everyone feel at home when workingAgain I truly apologize about the mix up and hope to see Ms[redacted] again for 1/Price wings on TuesdaysSincerely, Tasneem ***General ManagerBWW- Harlem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to methey could have gone the extra mile and still honored the promotion, but I understand there is no reason for them toThanks [redacted] ***
This is currently being resolvedConsolidated Wing Investments, a Franchisee of Buffalo Wild Wings, will be compensating [redacted] for her issue regarding the phone being broken at our location on US in Indianapolis, In
Here is my correspondence to our guest and resolution:From: [redacted] < [redacted] @gmail.com>Sent: Thursday, December 21, 9:PMTo: Mansfield, TXSubject: Re: Buffalo Wild WIngs incident Chris, Thank you so much for your responseI truly did not expect the situation to get this out of hand, but I was so taken aback by the service that we received from Amanda I do appreciate you processing our refund and also sending us the gift certificates, that was very thoughtful of you At this point, I will not press the issue any more than it already has been I hope that this was just a hiccup and isolated situation and that no one else will have to go through something like this Again, thank you so much for your response and concernHappy Holidays, [redacted] Sent from my iPhoneOn Dec 21, 2017, at 3:PM, Mansfield, TX wrote: Ms [redacted] Please accept our apology for the unacceptable service in regards to your takeout order and at our locationUnder no circumstances should one of our Guests receive anything but exceptional service, great food, and a great experience I am sorry it took me so long to get back to you, I was on vacation the last week.I have addressed with Amanda about the way she talked to you and handled the situationI also have spoken to each of our managers to make sure this situation never happens again.I have filed for a full refund for you order with our IT service- that usually takes 24-hours to go throughThe refund is for $ Our team would love for you to give Buffalo Wild Wings another try I will send you some complementary gift certificates that you can use at any Buffalo Wild Wings in the Metroplex to your Rosarita address.Please feel free to contact me about this situation any timeChris ***General Manager Buffalo Wild Wings #[redacted] ***Mansfield, TX 76063Phone: ###-###-####
The store is stating they have tried several times to contact the guest, sent an email as well about a refund the guest has requestedI don't have any other information on this case as it is a franchise location
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meJoplin, MO over by Kum &GO the order was called in Got into the car went down the road seen tried the food it was wrong employees refused to listen to me about the incorrect order I also have a witness of the ordeal and how badly your staff treats the public I will never eat wings again because of this I've been mentally damaged over how I was treated at your business 5/21/2018BUFFALO WILD WINGSJOPLIN MO5-18-21:39:27, [2708]Withdrawal$19.77Balance
I am rejecting this response because:I have been waiting for a full credit, not a partial credit.I have received neither I am frustrated that the Company (not simply the individual store) has not taken responsibility for the over charge.I will ask my credit card company to require reimbursement from the company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I am rejecting this response because: Although I did receive a call from the restaurant, I was unable to answer at that time but did return the call later that dayThe voicemail mentioned the name Symphony [redacted] and when I called back she was busy to answer my call and the person on the phone indicated that she would call me back in a few minutesI never received the callI then received an email from Alexander (GM at the location) on 04/13/asking for more details of the transactionAll the information he requested had already been sent via the website with case [redacted] on 04/04/I replied back on 04/16/as I had left the receipt at workI never received an email response back to at least confirm that he received the email and would be looking into this.I am very disappointed with the way this is being handled by the locationAll I wanted was my $back but have had to repeat all the information over and overI feel like I am getting the run around hoping I just stop contacting them
The guest has been contacted by our Gift Card department and resolved with an eGift Card with a value of $25. The guest was sent a replacement of $15.44 and added $9.56. Emailed through TW and emailed from the GC Inbox. Also spoke with Debbie who is MOD at Rancho location. She is aware... [redacted] is coming in and will make sure all TM get a manager involved whenever payment doesn't go through.
The guest was contacted by a franchise representative and offered a mealI have double checked to make sure this was indeed offered and have received confirmationWe as a company do apologize for the miscommunication on this caseBarb L, Guest Relations
The guest in this case has been reached out to and the issue resolvedHere is the resolution from the District Manager: Spoke to the guestShe was here on vacation and felt the hostess was rude and didn't communicate to her properly or apologize to her for making a mistake Her bill was around dollars and paid cashSince she is out of town and love her local BWW's in NC I am sending her a Dollar gift card She has my phone number and will call me if she doesn't receive it by TuesdayShe seemed very happy with the resolution
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to say they handled the case very well and Peter [redacted] and Chris [redacted] were very nice and generous in handling the problemHowever in fact, even though I find the business response acceptable, I have visited Buffalo Wild Wings twice since the incident and I am now at visits in a row that the rewards points were not added to my account
The store has investigated the guest's claims of an unauthorized tip and found that an item was added after the guest signed the credit card slipThis was not the correct protocol for this and the store does apologize for thisAs a result the manager has decided to refund the entire amount of $to the card that was usedThe refund will be back in the guest's account in 7-business days
Our Rewards Department has sent me the following:I looked up the members account and she was suspended on 1/and reactivated on 1/ Any purchases that she had on 1/and 1/have now been added into her account I’ve set her account to never suspend, so she doesn’t have issues in the future Someone from our Rewards Department will reach out to the guest today to advise her of what has been done and offer her some additional pointsI've also asked the restaurant she frequents to contact her about the issue and they may offer her something as wellBarb [redacted] ###-###-####
Dear Revdex.com,Our server mixed up two checks together, but as soon as he realized that the error was made, the manager went over, apologized and corrected the amount immediatelyThere was no mal-intent here, it was just silly mistake which was corrected immediatelyI have spoken to MsColon and she agrees that the final amount that she paid was correct amount and no refund is due, and she is satisfied with my apologies and that I will be re-training the server on how to handle opening and closing of checksDaniel the server is an employee in great standing and has never tried to scam anyoneHe is always looking to help and make everyone feel at home when workingAgain I truly apologize about the mix up and hope to see Ms[redacted] again for 1/Price wings on TuesdaysSincerely, Tasneem ***General ManagerBWW- Harlem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to methey could have gone the extra mile and still honored the promotion, but I understand there is no reason for them toThanks [redacted] ***
This is currently being resolvedConsolidated Wing Investments, a Franchisee of Buffalo Wild Wings, will be compensating [redacted] for her issue regarding the phone being broken at our location on US in Indianapolis, In
Here is my correspondence to our guest and resolution:From: [redacted] < [redacted] @gmail.com>Sent: Thursday, December 21, 9:PMTo: Mansfield, TXSubject: Re: Buffalo Wild WIngs incident Chris, Thank you so much for your responseI truly did not expect the situation to get this out of hand, but I was so taken aback by the service that we received from Amanda I do appreciate you processing our refund and also sending us the gift certificates, that was very thoughtful of you At this point, I will not press the issue any more than it already has been I hope that this was just a hiccup and isolated situation and that no one else will have to go through something like this Again, thank you so much for your response and concernHappy Holidays, [redacted] Sent from my iPhoneOn Dec 21, 2017, at 3:PM, Mansfield, TX wrote: Ms [redacted] Please accept our apology for the unacceptable service in regards to your takeout order and at our locationUnder no circumstances should one of our Guests receive anything but exceptional service, great food, and a great experience I am sorry it took me so long to get back to you, I was on vacation the last week.I have addressed with Amanda about the way she talked to you and handled the situationI also have spoken to each of our managers to make sure this situation never happens again.I have filed for a full refund for you order with our IT service- that usually takes 24-hours to go throughThe refund is for $ Our team would love for you to give Buffalo Wild Wings another try I will send you some complementary gift certificates that you can use at any Buffalo Wild Wings in the Metroplex to your Rosarita address.Please feel free to contact me about this situation any timeChris ***General Manager Buffalo Wild Wings #[redacted] ***Mansfield, TX 76063Phone: ###-###-####
The store is stating they have tried several times to contact the guest, sent an email as well about a refund the guest has requestedI don't have any other information on this case as it is a franchise location
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meJoplin, MO over by Kum &GO the order was called in Got into the car went down the road seen tried the food it was wrong employees refused to listen to me about the incorrect order I also have a witness of the ordeal and how badly your staff treats the public I will never eat wings again because of this I've been mentally damaged over how I was treated at your business 5/21/2018BUFFALO WILD WINGSJOPLIN MO5-18-21:39:27, [2708]Withdrawal$19.77Balance
I am rejecting this response because:I have been waiting for a full credit, not a partial credit.I have received neither I am frustrated that the Company (not simply the individual store) has not taken responsibility for the over charge.I will ask my credit card company to require reimbursement from the company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I am rejecting this response because: Although I did receive a call from the restaurant, I was unable to answer at that time but did return the call later that dayThe voicemail mentioned the name Symphony [redacted] and when I called back she was busy to answer my call and the person on the phone indicated that she would call me back in a few minutesI never received the callI then received an email from Alexander (GM at the location) on 04/13/asking for more details of the transactionAll the information he requested had already been sent via the website with case [redacted] on 04/04/I replied back on 04/16/as I had left the receipt at workI never received an email response back to at least confirm that he received the email and would be looking into this.I am very disappointed with the way this is being handled by the locationAll I wanted was my $back but have had to repeat all the information over and overI feel like I am getting the run around hoping I just stop contacting them
The guest has been contacted by our Gift Card department and resolved with an eGift Card with a value of $25. The guest was sent a replacement of $15.44 and added $9.56. Emailed through TW and emailed from the GC Inbox. Also spoke with Debbie who is MOD at Rancho location. She is aware... [redacted] is coming in and will make sure all TM get a manager involved whenever payment doesn't go through.
The guest was contacted by a franchise representative and offered a mealI have double checked to make sure this was indeed offered and have received confirmationWe as a company do apologize for the miscommunication on this caseBarb L, Guest Relations