In response to the claim for [redacted] Sully Creek, Buffington Homes will follow up with the homeowners regarding the plumbing leak from 2013.We agree that the appropriate action would have been to further investigate the situation despite the terms of the warranty because a claim was made that something was installed incorrectlyWe have no record of any plumbing issues on this home during the two year warranty period so we will need to follwith the plumbing contractor as to how the item referenced could have functioned properly for that period of time if installed incorrectly.It has now been over two years since the problem occurred and six years since the home closed and our plumbing contractor was never called out to assess the situation or given the chance to address the claim that they installed something incorrectlySo at this time, we cannot assume any financial responsibility on behalf of them or Buffington Homes.We will however be happy to look at the pictures taken from the claim and determine if a different resolution can be reached
In response to the claim for [redacted] Sully Creek, Buffington Homes will follow up with the homeowners regarding the plumbing leak from We agree that the appropriate action would have been to further investigate the situation despite the terms of the warranty because a claim was made that something was installed incorrectlyWe have no record of any plumbing issues on this home during the two year warranty period so we will need to follwith the plumbing contractor as to how the item referenced could have functioned properly for that period of time if installed incorrectly.It has now been over two years since the problem occurred and six years since the home closed and our plumbing contractor was never called out to assess the situation or given the chance to address the claim that they installed something incorrectlySo at this time, we cannot assume any financial responsibility on behalf of them or Buffington HomesWe will however be happy to look at the pictures taken from the claim and determine if a different resolution can be reached
In response to the claim for [redacted] Sully Creek, Buffington Homes will follow up with the homeowners regarding the plumbing leak from 2013.
We agree that the appropriate action would have been to further investigate the situation despite the terms of the warranty because a claim was made...
that something was installed incorrectly. We have no record of any plumbing issues on this home during the two year warranty period so we will need to follow-up with the plumbing contractor as to how the item referenced could have functioned properly for that period of time if installed incorrectly.It has now been over two years since the problem occurred and six years since the home closed and our plumbing contractor was never called out to assess the situation or given the chance to address the claim that they installed something incorrectly. So at this time, we cannot assume any financial responsibility on behalf of them or Buffington Homes.
We will however be happy to look at the pictures taken from the claim and determine if a different resolution can be reached.
In response to the claim for [redacted] Sully Creek, Buffington Homes will follow up with the homeowners regarding the plumbing leak from 2013.We agree that the appropriate action would have been to further investigate the situation despite the terms of the warranty because a claim was made that...
something was installed incorrectly. We have no record of any plumbing issues on this home during the two year warranty period so we will need to follow-up with the plumbing contractor as to how the item referenced could have functioned properly for that period of time if installed incorrectly.It has now been over two years since the problem occurred and six years since the home closed and our plumbing contractor was never called out to assess the situation or given the chance to address the claim that they installed something incorrectly. So at this time, we cannot assume any financial responsibility on behalf of them or Buffington Homes.We will however be happy to look at the pictures taken from the claim and determine if a different resolution can be reached.
Buffington Homes regrets that we have been unable to resolve this situation with one of our homeowners. We have offered multiple times to make the standard corrections required from the situation that has occurred, but our offers have continuously been rejected. We have in no way denied the claim or...
refused to do the repair, even though the claim could be construed as non-warrantable according to the warranty guidelines, due the extreme nature of the October storms when it appears that the leak began. Some builders would try to say that damage as a result of such storms must be claimed under homeowner's insurance. Buffington Homes strives to do what is right by working within our warranty guidelines using standard practices for warrantable repairs to keep things fair and equal for all homeowners, but also going above and beyond the guidelines when the situation calls for it. Up to this point, we have had no cause for concern in regards to mold based on the observations of Buffington management, as well as the observation of the manager of our drywall contractor, nor has the concern been expressed by the homeowner until now. We always take all mold concerns very seriously, and will gladly bring in a specialist to assess the situation to make sure no hazards are present in the home, if the homeowner desires. Unless the specialist feels other action is required, we will continue to honor the already stated option of repairing the affected area if the homeowner allows us to do so.Submitted: 12/07/2015
In response to the claim for [redacted] Sully Creek, Buffington Homes will follow up with the homeowners regarding the plumbing leak from 2013.We agree that the appropriate action would have been to further investigate the situation despite the terms of the warranty because a claim was made that something was installed incorrectlyWe have no record of any plumbing issues on this home during the two year warranty period so we will need to follwith the plumbing contractor as to how the item referenced could have functioned properly for that period of time if installed incorrectly.It has now been over two years since the problem occurred and six years since the home closed and our plumbing contractor was never called out to assess the situation or given the chance to address the claim that they installed something incorrectlySo at this time, we cannot assume any financial responsibility on behalf of them or Buffington Homes.We will however be happy to look at the pictures taken from the claim and determine if a different resolution can be reached
In response to the claim for [redacted] Sully Creek, Buffington Homes will follow up with the homeowners regarding the plumbing leak from We agree that the appropriate action would have been to further investigate the situation despite the terms of the warranty because a claim was made that something was installed incorrectlyWe have no record of any plumbing issues on this home during the two year warranty period so we will need to follwith the plumbing contractor as to how the item referenced could have functioned properly for that period of time if installed incorrectly.It has now been over two years since the problem occurred and six years since the home closed and our plumbing contractor was never called out to assess the situation or given the chance to address the claim that they installed something incorrectlySo at this time, we cannot assume any financial responsibility on behalf of them or Buffington HomesWe will however be happy to look at the pictures taken from the claim and determine if a different resolution can be reached
In response to the claim for [redacted] Sully Creek, Buffington Homes will follow up with the homeowners regarding the plumbing leak from 2013.
We agree that the appropriate action would have been to further investigate the situation despite the terms of the warranty because a claim was made...
that something was installed incorrectly. We have no record of any plumbing issues on this home during the two year warranty period so we will need to follow-up with the plumbing contractor as to how the item referenced could have functioned properly for that period of time if installed incorrectly.It has now been over two years since the problem occurred and six years since the home closed and our plumbing contractor was never called out to assess the situation or given the chance to address the claim that they installed something incorrectly. So at this time, we cannot assume any financial responsibility on behalf of them or Buffington Homes.
We will however be happy to look at the pictures taken from the claim and determine if a different resolution can be reached.
In response to the claim for [redacted] Sully Creek, Buffington Homes will follow up with the homeowners regarding the plumbing leak from 2013.We agree that the appropriate action would have been to further investigate the situation despite the terms of the warranty because a claim was made that...
something was installed incorrectly. We have no record of any plumbing issues on this home during the two year warranty period so we will need to follow-up with the plumbing contractor as to how the item referenced could have functioned properly for that period of time if installed incorrectly.It has now been over two years since the problem occurred and six years since the home closed and our plumbing contractor was never called out to assess the situation or given the chance to address the claim that they installed something incorrectly. So at this time, we cannot assume any financial responsibility on behalf of them or Buffington Homes.We will however be happy to look at the pictures taken from the claim and determine if a different resolution can be reached.
Buffington Homes regrets that we have been unable to resolve this situation with one of our homeowners. We have offered multiple times to make the standard corrections required from the situation that has occurred, but our offers have continuously been rejected. We have in no way denied the claim or...
refused to do the repair, even though the claim could be construed as non-warrantable according to the warranty guidelines, due the extreme nature of the October storms when it appears that the leak began. Some builders would try to say that damage as a result of such storms must be claimed under homeowner's insurance. Buffington Homes strives to do what is right by working within our warranty guidelines using standard practices for warrantable repairs to keep things fair and equal for all homeowners, but also going above and beyond the guidelines when the situation calls for it. Up to this point, we have had no cause for concern in regards to mold based on the observations of Buffington management, as well as the observation of the manager of our drywall contractor, nor has the concern been expressed by the homeowner until now. We always take all mold concerns very seriously, and will gladly bring in a specialist to assess the situation to make sure no hazards are present in the home, if the homeowner desires. Unless the specialist feels other action is required, we will continue to honor the already stated option of repairing the affected area if the homeowner allows us to do so.Submitted: 12/07/2015