Buffy's Pub & Liquor Store

Complaint: [redacted]
I am rejecting this response because:The machine was clearly not worked on properly on Aug. 8th.  It was still dirty, the tension was seriously messed up to the point that it would not sew correctly, the wrong bobbin case...

was in the machine, the burrs had not been filed off, the basting stitch was not repaired and the issue of the embroidery frames was not addressed.  This was a previous complaint I had and the standard answer was always "it didn't do it for us", ie, their word against mine.  I found this to be the case throughout the years that I had it in for repairs--"it didn't do it for us"--on several issues.  On the issue of the embroidery frames, when I took it elsewhere for service, the electronic board was replaced and it has worked beautifully since then.  I called Brother International and they assured me that the factory does not "test" the machines.  This machine was clearly sewn on as a demo in their Ok store, as several items were missing from the boxes and had to be "rounded up" and sent to me.  This makes it a used machine, not new, as I paid for.  I did complain about the number of stitches already on it, but it fell on deaf ears.  Two years ago I took it in for a repair and was told that the part was "unavailable".  They kept the machine for nearly 3 mos and only "found" the part when I told them I was going to call Brother International.   I feel this shop does not have good "after the sale" customer service.  I asked what I was supposed to do after the extended warranty ran out in several days and was told "buy a new one".  I replied that there were things on this one that I still did not know how to use and the answer was that I would never learn everything about it b/c there were so many features on it that I would never use.  When I got the machine back last month and it didn't stitch correctly, I took it to another place for a second opinion.  I have a copy of everything that was done.  Besides being dirty and the tension all out of kilter, there were many issues with the machine that were not addressed by Quilt Sampler.  These issues were addressed as well as a new computer board for the embroidery unit and a new bobbin case were replaced.  When I bought the machine, they told me they didn't know how to use all the features and that they would be learning right along with me.  I had one or two "classes" and when I asked for another class on one of the features, I was told "I showed you already".  Regarding the eight times I had it in for service or repair, those were a lot repairs for such an expensive purchase.  
Sincerely,
[redacted]