[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have reviewed the supplied original loan agreement. Our client provides a disclosure for you to admit if you are a service member or not. You signed claiming that you were in fact not a service member. Our client provided you a short term loan in good faith that you were in fact...
not subject to this Act using your own admission of such. If you were a service member during the time period that this was opened the fault cannot lie with us or our client. I will be mailing the agreement to the address we have on file. Thank you for the opportunity to answer this complaint.
Our offices were closed on Tuesday 2/20/2018 due to inclement weather. We also require a digital signature acknowledging the authorization of payment prior to sending a paid letter if earlier than 30days from the payment. Ms. [redacted] was advised of this on the 19th but has not signed...
the document up to the time of this response. The email request that was sent on Tuesday also did not have any identifying information to locate your account in our system. We have attempted to follow up since without successful contact. Please feel free to sign the acknowledgement form and we can get a $0.00 balance letter out. Please feel free to confirm with our client that we are in fact servicing their accounts.
We have had one conversation with the customer (8/2) we attempted to verify we were speaking to the correct person (to avoid 3rd party disclosure) We ask to verify the information we already have to attempt to acquire new information at this point. This is our standard practice to comply with...
federal privacy laws and avoid inadvertently disclosing information to the wrong person. We have also sent our initial notice per FDCPA to your address on file. I can also send this to you through your email if you would like. (We were not asked not to call any number that we have on file)Can you please confirm the "office" number? It seems all we have is a cell for you.Due to the delinquency of the file the account is no longer being serviced by the original creditor. You are free to verify with the original creditor that we indeed are servicing your account. This will confirm that someone does not have your information that shouldn't. We will certainly work with you to get this account resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12694289, and find that this resolution is satisfactory to me.
Regards,
[redacted]
After reviewing notes and recordings I do not have a any instance that any of our agents had been asked to stop calling any number. We have had repeated promises to call us back however we have not had a return call. We have robust policies in place to cease calling a place of employment...
number if we are asked to do so. I will note that you wish not to have the place of employment called and remove the phone number we have.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have reviewed the supplied original loan agreement. Our client provides a disclosure for you to admit if you are a service member or not. You signed claiming that you were in fact not a service member. Our client provided you a short term loan in good faith that you were in fact...
not subject to this Act using your own admission of such. If you were a service member during the time period that this was opened the fault cannot lie with us or our client. I will be mailing the agreement to the address we have on file. Thank you for the opportunity to answer this complaint.
Our offices were closed on Tuesday 2/20/2018 due to inclement weather. We also require a digital signature acknowledging the authorization of payment prior to sending a paid letter if earlier than 30days from the payment. Ms. [redacted] was advised of this on the 19th but has not signed...
the document up to the time of this response. The email request that was sent on Tuesday also did not have any identifying information to locate your account in our system. We have attempted to follow up since without successful contact. Please feel free to sign the acknowledgement form and we can get a $0.00 balance letter out. Please feel free to confirm with our client that we are in fact servicing their accounts.
We have had one conversation with the customer (8/2) we attempted to verify we were speaking to the correct person (to avoid 3rd party disclosure) We ask to verify the information we already have to attempt to acquire new information at this point. This is our standard practice to comply with...
federal privacy laws and avoid inadvertently disclosing information to the wrong person. We have also sent our initial notice per FDCPA to your address on file. I can also send this to you through your email if you would like. (We were not asked not to call any number that we have on file)Can you please confirm the "office" number? It seems all we have is a cell for you.Due to the delinquency of the file the account is no longer being serviced by the original creditor. You are free to verify with the original creditor that we indeed are servicing your account. This will confirm that someone does not have your information that shouldn't. We will certainly work with you to get this account resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12694289, and find that this resolution is satisfactory to me.
Regards,
[redacted]
After reviewing notes and recordings I do not have a any instance that any of our agents had been asked to stop calling any number. We have had repeated promises to call us back however we have not had a return call. We have robust policies in place to cease calling a place of employment...
number if we are asked to do so. I will note that you wish not to have the place of employment called and remove the phone number we have.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]