Our pest control agreement states that we will make an attempt to contact the customer to schedule the quarterly serviceWe attempted to contact them three ***es before scheduling the serviceOur agreement states that we will service the exterior of the property if interior unavailable for serviceOur warranty for free retreatments are available between quarterly servicesOn our service ticket that we leave at the customer's house also states that we will come back for FREE to service the interior if you call within days of the exterior serviceOur agreement also states the customer needs to give us a written notice to cancel our services (we allow that by email or mailI have attached our pest control agreement with this customer that includes all above mentioned informationThanks, [redacted] Bug Man Ext General Manager
We will accept part of his offer I do not want to return to their residence, but we will waive the collection charge and take them out of collections if he will pay the remainder of his balance for the pest control We did not do part of his service We did the full service according to the contract [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Once again "The Bug Man" was the first to reference the "The Contract" that was signed years ago They reminded me that I agreed to the terms that said I had to cancel in writingWhen I paid half the bill after being annoyed several ***es about unscheduled visits and expressing my concerns I canceled the service in writing on the bill with the half payment I've also noted that the CONTRACT that they continue to reference states there is a charge to come back to do the interior Now this part of the contract does not suit them and they are making new claims although it's clearly stated in the contract that there are additional fees for return visitsI had spoken to the office on the phone, the service person and when paying the bill that they needed to clear it with me before coming to my houseThey called me out on the Contract and I am also calling them out on the ContractThey cannot use what they want out of the contract and ignore other parts I have paid for half the service providedI really want nothing to do with this company again I was a good paying customer until they continued to ignore my requests to not come to my home unless scheduled I believe I have every right to refuse the spraying of bug killers when I have visitors in my homeI would like for them to admit that I paid for the half service they provided and that I cancelled the service in writing on that bill and for them to stop [redacted] from harassing me For the last ***e I would like to report that the service person who usually performed the service indicated that there was a problem at the office scheduling people without their permission [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The initial response referenced the original contract yet the business response said there is no fee to returnI referenced the original contract which states there is a fee to returnWhich is most important, the client response stating there is no fee to return or the actual contract? I was lead to believe this was a one year contract not a forever contractI would be willing to pay the other half of the service fee if they are willing to return (scheduled) and finish the job(inside) If so I still want to cancel this service immediatelyAgain, the service person apologized for being sent to my home without my confirmation and acted like this was an ongoing problem when I sent him away (unscheduled visit) because I had a visitor
The customer seems to only want to "follow the contract" on the part that says we will charge to return for interior serviceThe do not want to follow the contract on the day written notice where they said in their original complaint "TELL us they do not want us to come back" instead of a day written notice that we never receivedThey do not want us to follow the contract that states the contract continues after the annual agreement on a month to month basis unless a day written noticeThey do not want us to follow the contract that states we will make an attempt (we made 3) to schedule the service and then we will do an exterior serviceThey never called to cancel or reschedule the service My goal is to make every Bug Man customer have a great experience with Bug Man ExtI am not sure that is possible for the first ***e in my years at Bug Man ExtMy questions that lead me to believe that are the following....if we follow the contract, then why not call to see how much that charge would be (they would find out it was zero)? Why not communicate/call when we mailed out three bills before sending it to collections to dispute the charge? Why not return a call when we called about the past due charges? I would like to satisfy this and all customers, but I do not feel comfortable sending our service technicians to the property again after speaking to himHis story and the customers story are very differentHe said he apologized, but did not say this was an ongoing problem at Bug ManTo be honest, we have never had a complaint about that in plus yearsTo resolve this issue, I am willing to waive half of their fee $to $if they feel they only got half a service and pay the $collection fee [redacted]
Our pest control agreement states that we will make an attempt to contact the customer to schedule the quarterly serviceWe attempted to contact them three ***es before scheduling the serviceOur agreement states that we will service the exterior of the property if interior unavailable for serviceOur warranty for free retreatments are available between quarterly servicesOn our service ticket that we leave at the customer's house also states that we will come back for FREE to service the interior if you call within days of the exterior serviceOur agreement also states the customer needs to give us a written notice to cancel our services (we allow that by email or mailI have attached our pest control agreement with this customer that includes all above mentioned informationThanks, [redacted] Bug Man Ext General Manager
We will accept part of his offer I do not want to return to their residence, but we will waive the collection charge and take them out of collections if he will pay the remainder of his balance for the pest control We did not do part of his service We did the full service according to the contract [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Once again "The Bug Man" was the first to reference the "The Contract" that was signed years ago They reminded me that I agreed to the terms that said I had to cancel in writingWhen I paid half the bill after being annoyed several ***es about unscheduled visits and expressing my concerns I canceled the service in writing on the bill with the half payment I've also noted that the CONTRACT that they continue to reference states there is a charge to come back to do the interior Now this part of the contract does not suit them and they are making new claims although it's clearly stated in the contract that there are additional fees for return visitsI had spoken to the office on the phone, the service person and when paying the bill that they needed to clear it with me before coming to my houseThey called me out on the Contract and I am also calling them out on the ContractThey cannot use what they want out of the contract and ignore other parts I have paid for half the service providedI really want nothing to do with this company again I was a good paying customer until they continued to ignore my requests to not come to my home unless scheduled I believe I have every right to refuse the spraying of bug killers when I have visitors in my homeI would like for them to admit that I paid for the half service they provided and that I cancelled the service in writing on that bill and for them to stop [redacted] from harassing me For the last ***e I would like to report that the service person who usually performed the service indicated that there was a problem at the office scheduling people without their permission [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The initial response referenced the original contract yet the business response said there is no fee to returnI referenced the original contract which states there is a fee to returnWhich is most important, the client response stating there is no fee to return or the actual contract? I was lead to believe this was a one year contract not a forever contractI would be willing to pay the other half of the service fee if they are willing to return (scheduled) and finish the job(inside) If so I still want to cancel this service immediatelyAgain, the service person apologized for being sent to my home without my confirmation and acted like this was an ongoing problem when I sent him away (unscheduled visit) because I had a visitor
The customer seems to only want to "follow the contract" on the part that says we will charge to return for interior serviceThe do not want to follow the contract on the day written notice where they said in their original complaint "TELL us they do not want us to come back" instead of a day written notice that we never receivedThey do not want us to follow the contract that states the contract continues after the annual agreement on a month to month basis unless a day written noticeThey do not want us to follow the contract that states we will make an attempt (we made 3) to schedule the service and then we will do an exterior serviceThey never called to cancel or reschedule the service My goal is to make every Bug Man customer have a great experience with Bug Man ExtI am not sure that is possible for the first ***e in my years at Bug Man ExtMy questions that lead me to believe that are the following....if we follow the contract, then why not call to see how much that charge would be (they would find out it was zero)? Why not communicate/call when we mailed out three bills before sending it to collections to dispute the charge? Why not return a call when we called about the past due charges? I would like to satisfy this and all customers, but I do not feel comfortable sending our service technicians to the property again after speaking to himHis story and the customers story are very differentHe said he apologized, but did not say this was an ongoing problem at Bug ManTo be honest, we have never had a complaint about that in plus yearsTo resolve this issue, I am willing to waive half of their fee $to $if they feel they only got half a service and pay the $collection fee [redacted]