Bug Out

I called an complained about the service preformed an how the mattered spread throughout the house because their carelessness.
I had a small bed bug problem an state pest control came out to spray my kids room, I bagged the kids clothes up an toys, I came home to the toy bins, pillows, an mattress in the hall. No other rooms were infested. Two days later I called to inform them we were still having problems in the boys room. The manage promised to call me after the weekend because the bugs would be dead an gone. He never called me back an a week past an I was starting to find them in other rooms. I called the manager again an told him the bugs were still in my kids room an I was seeing them other places, he told me they would come out respray the the kids room an other places we are seeing them, I said okay an set up a date. He came 11/7 with another manager an told me they WERENT going to spray other areas an just the boys room an if I wanted other areas sprayed I would have to pay. They sprayed the room an we left for the four hours we were told too, I came home to the mattresses, pillows and bedding BACK in the hall way with LIVE, ACTIVE bugs on the stuff. I believe the spreading of the bugs is their problems because they should of NEVER moved infested items into cleaned spaces. I didn't have a single problem in any other rooms until this company came out an moved things around. I would like some sort of resolution for this problem.

I have been charged for a service that the company did not complete. Multiple attempts to correct this with the company have gone unanswered.
I had a long-standing contract with *** Pest Control for quarterly interior and exterior pest control treatment of our home. In 2016 *** Pest Control was purchased by State Pest Control. After missing one quarterly treatment, I contacted the number for *** Pest Control and was told about the purchase by State Pest Control. My home was treated by State Pest Control in March, June and September 2017 and payment was made immediately upon receiving the bill for each treatment.

State Pest Control is charging me for pest control services that they claim occurred on 11/29/2017. No one was at home at that time and we have no record that they attempted to contact us on either our home phone or cell phones to be at home at the time they had scheduled for treatment. A note was left on my door that exterior service was provided on 11/29/2017 and to call for interior service. I contacted the company on 12/4/2017 to complete interior service and was told that a manager would call me back. No one called me back and 11 days later, on 12/15/2017 I called to cancel my account. The representative told me that I had an outstanding balance for the service allegedly completed on 11/29/2017. I disputed that the service had been completed. She apologized and said that the account would be cancelled and we would not be charged for the disputed service.

On 01/08/2018 I received a bill from State Pest Control for the disputed service from 11/29/2017. I sent a letter to the accounts receivable address for State Pest Control detailing the disputed charge and my attempts to rectify the situation with the company. I requested a written response confirming that I have no outstanding balance with the company. I received no response.

On 02/05/2018 I received a phone call from State Pest Control regarding what they claimed was an overdue bill from 11/29/2017. I referred the caller to my 2 attempts to correct this with the company in December 2017 and my letter in January 2018. The representative said that she would relay the information to the manager so that the account could be cleared.

I recently received a letter dated 03/08/2018 from *** Solutions, Inc which I believe is the collections arm of *** Pest Service, the umbrella company that includes State Pest Control. The letter alleges that we have a delinquent account with State Pest Control and imposes a $10 collection fee on top of the disputed charge.

Issue with billing process as well as sales process. I have contacted the location several times and the manager will not return my call.
On 9/28/2016 I signed up to have a Sentricon Termite Bating System installed at my address listed. The total cost of the system was 574.00. The deposit amount was 299.00 and the remaining balance was to be drafted at the rate of 25.00 per month until the 275.00 was paid, this should take 11 months to process. I provided a credit card number for the deposit and a debit card number for the monthly draft. Right after I signed up for the service Hurricane *** struck and I was away from home for a couple of months. I received a notice for non-payment in Feb 2017 - but could not understand why because they had a card on file. I called the *** location and spoke with the manager *** - we reviewed the billing and I agreed that even though they messed up by not drafting my account the $25.oo per month nor the deposit of $299 at the time that I agreed that they could go ahead and draft my account $374.00 on 2/24/17 to catch the account up - this was the $299.00 deposit and 3 months (Nov, Dec & Jan) payments. This made my account current. I noticed in May that I received another notice for non-payment and again called and spoke with *** as they again failed to draft the monthly amounts as well as the $75.00 for the one service that they had completed. I again agreed that even though they failed to complete the draft that they could draft $175.00 from my account on 5/8/17 - this was $75.00 for the service and 4 months (Feb, March, April & May) of $25.00 payments. Again my account was current and this should have only left 4 more payments of $25 ($100.00) for the termite system. My account was drafted $25.00 on 6/5/17, 7/5/17, 8/31/17 and 9/6/17 and that should have been the last draft. However, my account was drafted another 25.00 on 10/4/17 and I received a bill for $300.00 saying it was billed on 10/02/17 and was due 10/17/2017. I called and spoke with *** on 10/02/2017 to advise that I had a lanyard left on the door of my home advising that I owe $225.00 - I inquired was the $225.00 was for and she said the servicing of the termite bate stations - I advised that was never explained to me during the sale of the stations - it was explained that the system was total of $574 and that they would be serviced once a year during the quarterly service that was closest to the instillation date - there was never any mention of $225 annually for this service. I advised at that time that I wanted to speak with a manager so that I could get my account in order as there had been numerous issues with my billing in the past and that this all had been very confusing and was not worth it to me at this point so I wished to speak with a manager and to stop and not renew any of my services with State Pest Control. *** advised that I was not the only person who had called with issues on the termite systems and billing as she did not think the guys explained everything properly when they were being sold. She said that she would have *** give me a call back. *** was very nice, professional and helpful. I waited for *** to call me back but she did not. I called again on 10/03/17 and asked for *** - I again was told that she was busy and that she would give me a call back, again she did not return my call. I called again on 10/04/17, 10/05/17 and 10/06/17 and each time received the same response that *** would call me back. Each time I was told that she was busy or that she was in meetings or she was relocation her office...but throughout an entire week *** refused to return my call in reference to my billing. At this point I have paid $674.00 to State Pest Control since 2/24/2017. If simply was asking to discuss my billing and draft with a manager and *** refuses to return my call. I advised *** on Friday I reiterated to *** that I needed all services & drafts to stop for my residence and the business that I operate in ***, she said she took care of the residence and to call the *** office on the business account.