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Bug Squad Reviews (2)

Review: Once I booked an appointment for the service, they did not show up for the appointment to fumigate the house. I called to reschedule, and they said they would give me a $300 discount for not showing up. I asked for the invoice showing the discount and they never gave it to me. They showed up for the second appointment and fumigated the house. The day after fumigation, there were still termites flying around the house. I called them and they said it was normal. But still, two weeks later the termites were still alive and flying around my house. I called them to come to the house and check the termites, and they scheduled an appointment to do so. But, again, they didn't show up during the appointment time. I had to go back to work, and when I got to work 1 to 2 hours after the appointment time, they finally called saying they were running late. But I couldn't leave work again to go meet them. I aksed them to

refund my money because they didn't do what they said they would don( kill the termites) and they didn't send me the final invoice like I asked and they didn't show up again for the last appointment I set up with them to check on the termites. I had a friend who knew someone in another termite company help me talk to these people to get things resolved, but that friend said that they couldn't help me and I needed to do it myself. I still have not heard anything from this company about trying to resolve my issue with them. I want my money back.Desired Settlement: We want our money back. They did not do what they promised they're service would do. The house is still infested with termites.

Review: I spoke to the Owner, [redacted], and explained that we needed Pest Control service for an ant problem. He quoted $120, which I agreed to pay. Years ago, we had a Gopher Problem. The gophers had not been a problem recently, but the holes they left were still there. Since we were planning to put in Artificial Turf, I asked the Owner to have a technician check out the holes that were left by the gophers, just to make sure there were no more gophers. We never discussed the price for treating Gophers, since I did not think we needed the treatment; I just wanted to confirm that the gophers were no longer there.

When the technician came, he began to spray the yard without knocking on the door and speaking to me. By the time he came to the door to let me know he was there and treat the house for the ants, he had already sprayed for Gophers and charged me additional $255. I paid a total $375, since he had already sprayed for Gophers. 2-3 days after they had sprayed for ants, the ants returned. I called them and [redacted] answered and said that since their Technician was coming to spray for Second Round for Gophers the following Friday, she will have him spray for ants as well. When the Technician arrived, he had no idea that he was supposed to spray for ants, but he agreed to spray for ants also.

The ants were back again later that same day. So I called again and [redacted] said that she would speak to [redacted] and have the Technician come the following Friday but the Technician never came. I called the office that Friday to ask when the Technician was coming to spray for Ants. A man answered who told me that he will have the Technician call me. No one ever called or showed up. The following Monday, I called and a man who answered said that he will have a Technician call me. Again No one called. At this point, the $120 service I requested has cost me $375, the original ant problem is still unresolved with no help. I see Ants almost every day in my kitchen with No Help from this Company.Desired Settlement: I want this company to fix the Ant Problem or Refund $60. Additionally Refund 50% of the Gopher service which I never ordered.

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Description: Pest Control Services

Address: 26242 Enterprise Ct, Lake Forest, California, United States, 92630

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