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Bugei Trading Compnay Inc

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Review: I ordered a product from the Bugei website, and a $500 deposit was requested and paid. Product had an expected delivery date of 90 days, after which full payment would be remitted.

Product was never delivered, no proactive notification of delay or change of schedule provide, and 11 months later deposit has neither been refunded nor product delivered.Desired Settlement: I would like the deposit to be refunded, or the product delivered.

Business

Response:

Dear [redacted],Today (August 3, 2015) we issued a refund of $500.00 to Sebastian [redacted] toresolve this.Please refer to attached copy of the refund issued to his credit card.Now, let me make you aware of what we do and how each customer agrees toour procedure.We sell a made-to-order Samurai Sword made specifically to the customers'order. The customer details the type of sword and the exact dimensions ofthe sword length and handle length. We advise all customers that the turnaroundtime is approximately 6 to 8 months from the time we order fromthe manufacturer in China mainland. These swords retail from $1,300.00 to$2,000.00. We use to require a $500.00 deposit which Mr. [redacted] paid. Wenow demand a $200.00 deposit due to the fact that the manufacturingplant had experienced many problems over the past few years and we feltit necessary to limit our liability in case the factory went out of business.Our long-time policy is to refund in full any deposit when requested by acustomer if they felt the time to complete was too long or even if theirpersonal financial well being had changed. We have no requirements forcancellation except notification.[redacted]Now it is very interesting that Mr. [redacted] contacted us probably ten times overthe past 11 months and was always offered a refund of his original $500.00if he wished to cancel his order. He stated that he did not wish to cancelbut rather wanted us to hurry up his order. We explained to him that wehave virtually no control over the factory in China but that we have beenpurchasing from them continually since 1996 and that they have alwayssucceeded in producing our proprietary product.Unfortunately, some of our customers do not want to understand the processand feel that because they have always gotten what they wanted whenthey wanted it, somehow can affect the process. It is sometimes a littledisconcerting to them when they find that their "power" does not havesway over the real world. This usually manifests in ranting and raving,jumping up and down, and using threatening language. We've seen it alland heard it all.Bugei Trading CompanyInc.1070 Commerce St., Ste. 1San Marcos CA 92078[redacted]

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Description: Importers

Address: 1070 Commerce St Ste#I, San Marcos, California, United States, 92069

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