Buggs Island Telephone Cooperative

Dear Sir,I have [redacted] a conversation that we have had with Mr [redacted] through FacebookWe spoke with this customer by phone after he received his first billHe explained that his nephews were going to help him with his payment and they have backed outWe made an arrangement with the customer to pay $each month until his Modem was paid in full This amount included his monthly service charge of $+ taxes and fees and his modem arrangementOur process to pay on a modem is up to months, but we extended this for this customerHe has contacted us through [redacted] (10-2-16) due to a problem connecting to his email accountWe responded to him but he never contacted us backThen on 11-7-he contacted us through [redacted] in reference to his bill and we replied to contact our Customer Care Manager, Angie T***, at [redacted] ***We told him we would be happy to go over any charges that he did not understandHe has not contacted BIT.As you will see on the [redacted] , we have tried to help this customer in every way but he is not been cooperative We will be glad to speak with this customer if he wishes to respond to request

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Came in gave $or was it $first bill was $called them up modem refurbish, my next bill is $i did contact $then they said my bill was suppose to Be less , Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Came in gave $or was it $first bill was $called them up modem refurbish, my next bill is $i did contact $then they said my bill was suppose to Be less , Regards, [redacted] ***

To Whom it May Concern,September 24, 2015Case Number: [redacted] On September 14, 2015, the customer in reference contacted me to discuss the change in our service offeringAfter a long discussion, the customer and Buggs Island Telephone came to a resolution that suited the customer's needsWe are in hopes that the customer knows how much we value their patronage and only did what was necessary for the continued existence of our fixed wireless service offering.Please let me know if you have any further questions or concerns.Regards,Michele T***General ManagerBuggs Island Telephone Cooperative

To Whom it May Concern,
data-term="goog_488417345" tabindex="0" "border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-">September 24, Case Number: ***
On September 14, 2015, the customer in reference contacted me to discuss the change in our service offeringAfter a long discussion, the customer and Buggs Island Telephone came to a resolution that suited the customer's needsWe are in hopes that the customer knows how much we value their patronage and only did what was necessary for the continued existence of our fixed wireless service offeringPlease let me know if you have any further questions or concernsRegards,
Michele T***General ManagerBuggs Island Telephone Cooperative

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Sir,I have *** a conversation that we have had with Mr*** through FacebookWe spoke with this customer by phone after he received his first billHe explained that his nephews were going to help him with his payment and they have backed outWe made an arrangement with the customer to
pay $each month until his Modem was paid in full This amount included his monthly service charge of $+ taxes and fees and his modem arrangementOur process to pay on a modem is up to months, but we extended this for this customerHe has contacted us through *** (10-2-16) due to a problem connecting to his email accountWe responded to him but he never contacted us backThen on 11-7-he contacted us through *** in reference to his bill and we replied to contact our Customer Care Manager, Angie T***, at *** ***We told him we would be happy to go over any charges that he did not understandHe has not contacted BIT.As you will see on the ***, we have tried to help this customer in every way but he is not been cooperative We will be glad to speak with this customer if he wishes to respond to request

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] Came in gave $or was it $first bill was $called them up modem refurbish, my next bill is $i did contact $then they said my bill was suppose to Be less ,
Regards,
*** ***

To Whom it May Concern,September 24, 2015Case Number: [redacted]On September 14, 2015, the customer in reference contacted me to discuss the change in our service offeringAfter a long discussion, the customer and Buggs Island Telephone came to a resolution that suited the customer's needsWe are in
hopes that the customer knows how much we value their patronage and only did what was necessary for the continued existence of our fixed wireless service offering.Please let me know if you have any further questions or concerns.Regards,Michele T[redacted]General ManagerBuggs Island Telephone Cooperative

To Whom it May Concern,September 24, 2015Case Number: [redacted]On September 14, 2015, the customer in reference contacted me to discuss the change in our service offering. After a long discussion, the customer and Buggs Island Telephone came to a resolution that suited the customer's needs. We are in...

hopes that the customer knows how much we value their patronage and only did what was necessary for the continued existence of our fixed wireless service offering.Please let me know if you have any further questions or concerns.Regards,Michele T[redacted]General ManagerBuggs Island Telephone Cooperative

Dear Sir,I have [redacted] a conversation that we have had with Mr. [redacted] through Facebook. We spoke with this customer by phone after he received his first bill. He explained that his nephews were going to help him with his payment and they have backed out. We made an arrangement with the customer to...

pay $115.00 each month until his Modem was paid in full.  This amount included his monthly service charge of $84.95 + taxes and fees and his modem arrangement. Our normal process to pay on a modem is up to 3 months, but we extended this for this customer. He has contacted us through [redacted] (10-2-16) due to a problem connecting to his email account. We responded to him but he never contacted us back. Then on 11-7-16 he contacted us through [redacted] in reference to his bill and we replied to contact our Customer Care Manager, Angie T[redacted], at [redacted]. We told him we would be happy to go over any charges that he did not understand. He has not contacted BIT.As you will see on the [redacted], we have tried to help this customer in every way but he is not been cooperative.  We will be glad to speak with this customer if he wishes to respond to request.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] Came in gave $107 or was it $117 first bill was $227 called them up modem refurbish, my next bill is $157.95 I did contact $then they said my bill was suppose to Be less ,
Regards,
[redacted]

Dear Sir,
I have [redacted] a conversation that we have had with Mr. [redacted] through Facebook. We spoke with this customer by phone after he received his first bill. He explained that his nephews were going to help him with his payment and they have backed out. We made an arrangement with the...

customer to pay $115.00 each month until his Modem was paid in full.  This amount included his monthly service charge of $84.95 + taxes and fees and his modem arrangement. Our normal process to pay on a modem is up to 3 months, but we extended this for this customer. He has contacted us through [redacted] (10-2-16) due to a problem connecting to his email account. We responded to him but he never contacted us back. Then on 11-7-16 he contacted us through [redacted] in reference to his bill and we replied to contact our Customer Care Manager, Angie T[redacted], at [redacted]. We told him we would be happy to go over any charges that he did not understand. He has not contacted BIT.As you will see on the [redacted], we have tried to help this customer in every way but he is not been cooperative.  We will be glad to speak with this customer if he wishes to respond to request.

Review: We received a letter with a major change to their data policy with their wireless internet we were promised unlimited then convinced to leave our current satellite internet provider at the the cost of a 170.00 termination fee we bought equipment and services for eg [redacted] based on that promise then the changed their business model midstream decide to start charging data caps etc providing less then our old provider provided basically a bait and switch. We were sent a letter that basically says pay or quit I would gladly provide the letter. if we choose to leave to go back to other providers they agreed not to charge us a termination fee but we will still have o pay up front fees to other companies !! we signed a 2 year agreement with them !! If we changed our mind we could not just send a letter telling everyone we changed our mind oh well it is a very unprofessional way to do business costing me and others a lot of many plus I told others about the service and they signed up now mad at me !Desired Settlement: I would like them to not change their data policy with their wireless internet we were promised unlimited then convinced to leave our current satellite internet provider at the the cost of a 170.00 termination fee we bought equipment and services for eg [redacted] chrome [redacted] based on that promise then the changed their business model midstream decide to start charging data caps etc less then our old provider provided basically a bait and switch. We were sent a letter that basically says pay or quit I would gladly provide the letter. if we choose to leave to go back to other providers they agreed not to charge us a termination fee but we will still have o pay up front fees to other companies !! we signed a 2 year agreement with them !! If we changed our mind we could not just send a letter telling everyone we changed our mind oh well it is a very unprofessional way to do business costing me and others a lot of many plus I told others about the service and they signed up now mad at me !

Business

Response:

To Whom it May Concern,