Bugles Outlet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I apologize if I did not make it very clear beforeI understand they did not do water proofing to the houseThe water issues is a result of the issue I am trying to describe to the contractorsIn the attached document, they say all cracks will be cleaned out and tuck pointed, & that the work is completed with WAFRP standardsThere are many cracks that are not tuck pointed, either were not done previous, as stated, or they have opened up from the wall continuing to moveBoth of which are very concerning to meAll I have asked of Schmidt Custom Services is they come out and tell me why it looks this wayI also stated to [redacted] over the phone the last time we spoke, that the wall looked to be bowed over 1"He said the walls should not have moved, because of the beams they installedIf this is the case that the walls have not moved & are bowed over an inch, then this job was not done to WAFRP standardsIt has been over a month now & they still have not come to look at these issuesI understand they are busy with other jobs, but I feel this is more of an excuse than the reason, as it has been well over a month sense I first contacted them about this issueI also have not received a phone call or voicemail from them sense filling this complaintWe are not playing phone tag, I have simply not received a call Regards, [redacted] ***

We did all work noted on our proposal, also *** never saw the home before we did the workThe homeowner covered with paint all of the work we did after we were completedOnce again before *** bought the house he called me and said I'm not worried and water issues as long as the walls and structure are fineHe said I can grade the lot and dig down if needed on the outside for drain tile and suchAlso I have stated if there is a crack on the outside and water is coming is it can deteriorate the mortar installed on the insideYes the walls are bowed in near and 1" in areas, and work was done to standards AND per drawings/permit/inspections from the City of BrookfieldThe City of Brookfield does not recognize the WAFRP standards because they are not a governing body or uninfluenced body it is an association of contractorsIf it was the contractors come up with as fixes and say in correctI am not a member for that same reasonThe City of Brookfield goes by the contractor drawings provided to them and standard practices, then verifies the work was completed to thoseWhich was all doneAlso the warranty I provide is contingent on maintaining and preventing the water issues such as grade is at proper level, down spouts, etcWhich can cause a foundation to fail. We did a foundation repair, not a water proofing jobIt was done per the permit with the city*** never saw the basement before we did and work on it and the home owner covered after we did the workStating we did not do what we said we did, after taking bubbling paint off is a unjustified statement with not prior knowledge of the propertyWe had prior conversations before *** bought the home on this, which he knew fully the issues with the home no information was held back.Tuck pointing the interior of the foundation like I said will not always stop water coming from the exteriorI will not come back to do water proofing work because that was not in any of our scope of work ever and we talked about this before *** bought the home.I was honest on the condition of the home in talking with *** before he bought it and did exactly what we proposed to do per the city/permit/inspectionThere is not reason why I should be accountable for any water issues or be down graded because of the issues *** is having

I received a letter regarding a job we did to the home ***jamin Heath boughtWe will start with before he purchased the home I got a couple phone calls regarding the foundation and we had a couple longer conversations about itI stated I did NO work regarding WATER PROOFING the basement and there
was another repair done or more years beforeAll we did was STRUCTURAL repair which was stated in the contract for workHe stated that he was going to take care of water proofing, grading, down spouts, and such other things from the outside of the homeHe was worried it is was structural sound and I said yes it wasSo that wasn't a problem and was going to buy the home anyway.He is correct we did to the work and I did have a couple conversations with himWe installed beams and did some tuck pointing of cracks. A permit from the city was pulled and inspected to make sure we completed the work as stated.The old owner painted over all the work we did after we were done*** said he was piling it off to see where the water was coming inI did say I talked with the foreman on the job and there were no major issues he completed it as normalI explained this to *** you are having a water issue not a structural warranty issueWe did nothing to prevent water from coming inAlso there is a sealant on the outside of the wall that is to stop water if that is not done right it, water could have pushed in or dissolved some of the mortar on its ownTuck pointing a crack will not stop water from coming in only prolong the end result without a sealant on either sideWhich I have no control over. I did say I could stop by and look but I doubt there is much we could do within our warranty schedule wiseI have been out of town on a large government jobMyself and crew having been working on jobs 3+ hours away so we have been hard to get a hold of, so we have been playing phone tagWhich he knew of as well.Tuck pointing again the same thing will happen if water is coming in from the outsideWith out even going out to the home this is not a structural issueIt is a water proofing issue, which yes can lead to other issues regarding the foundationI was not contracted to fix or repair the aspect of water proofing the home.Thanks,*** *** Owner/Operator Schmidt Custom Services, LLC Construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am again not requesting anything be done about water coming inI am concerned about the foundation still movingI am fully aware he does not belong to WAFRP, but in the contract, which I did provide, he clearly stats he will follow the standards set by themAll I am asking for is for this company to please come and look at the foundation to see if it is still movingThis complaint is not about water in the basement, it is about the foundation having cracks in the wall & the mortar that was used to back-fill between the beams cracking
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I apologize if I did not make it very clear before. I understand they did not do water proofing to the house. The water issues is a result of the issue I am trying to describe to the contractors. In the attached document, they say all cracks will be cleaned out and tuck pointed, & that the work is completed with WAFRP standards. There are many cracks that are not tuck pointed, either were not done previous, as stated, or they have opened up from the wall continuing to move. Both of which are very concerning to me. All I have asked of Schmidt Custom Services is they come out and tell me why it looks this way. I also stated to [redacted] over the phone the last time we spoke, that the wall looked to be bowed over 1". He said the walls should not have moved, because of the beams they installed. If this is the case that the walls have not moved & are bowed over an inch, then this job was not done to WAFRP standards. It has been over a month now & they still have not come to look at these issues. I understand they are busy with other jobs, but I feel this is more of an excuse than the reason, as it has been well over a month sense I first contacted them about this issue. I also have not received a phone call or voicemail from them sense filling this complaint. We are not playing phone tag, I have simply not received a call.
Regards,
[redacted]