Bugs In Cyberspace

Complaint: ***I am rejecting this response because: What PayPal has ceased to look into is although a box was shipped and scanned as delivered, Peter C*** has responded that he does not need to disclose what was in the box or how it was packaged which truly leads me to believe he made a packaging mistake and the goods were never in the box and he is collecting money for goods not sent.
I do business through PayPal, the us postal system, work with merchants, and do a lot of business with online merchants on a constant basis While the US Postal system has made mistakes in the past, and C*** himself admits and acknowledges this, boxes that have been mis delivered or misplaced tend to show up at some point thanks to good samaritans
In this case it did and suspiciously all that was inside was a mantis cageThe package was sealed shut and Peter C*** seemed to eexpress confusion as to what my order actually was when we first realized the package was extremely lateWe have done business in the past and I do not make it a habit of reporting peopleUsually, I'd rather let it go and take the loss than make claims like thisHowever, I truly believe that the merchant made a mistake and is too proud to try fix it
When I explained I wanted to go look for the box and its contents as we had only a few mis deliveries this year to a neighbor on Windom Street he got really irritated and wouldn't tell me what I was looking forWas I looking for four insects in a deli cup? Were they in a bag? A different box? A cooler? A box within a box? He only explained he sent a white boxNo contents were disclosed! I needed this information to see if the neighbors knew anythingArrogantly and defensively Peter, to my knowledge, has ignored all my pleas for an itemized list of the package showing lack of empathy for his own customer and the living contents of the order if he ever even added them.
I had to wait until after the holiday was over to contact the post office, and patiently waited for the package giving some leeway time for holiday shipping delays, and until after the holiday weekend to contact the post office so it was not negligence on my behalf.
In his own words he can get quite busy shipping many packages at once and I'm sure mistakes are possibleMerchant is the one accepting no accountability, and if he was even moderately cooperative it would have never escalatedHowever, his arrogance and stamping of feet is suspicious and he is the type of person who is comfortable collecting money despite any possible mistake on his behalf.
I never acted like this when I ran my own business shipping out fish or goods, and I kept track of my orders with photos and recordsI urge Peter to begin doing the same.
Obviously, neither I or the merchant want to do business ever againThat is mutualHowever my opinion stands that what he did was crooked business, and the Revdex.com should be aware.
I'm sure he has many happy customers, just as I have many mail exchanges that are 99.9% positive, but in this case Peter was brash, abrupt, rude, uncooperative and ceased communication until I opened a PayPal case in the matter about the missing living goods.
If he makes a mistake he takes no accountability for it nor does he consider the error could have come from his side or that he could have contributed to it in any way, and in this instance he was more than unprofessional in his dealings.
I will also be following up with PayPal by phone as much can be lost in translation via emailObviously, he has no intention to make anything right and does not feel anything for the goods lost, and at this rate since I won't get my money back or receive any help from him my only wish is that it be stated for the record.
Sincerely,*** ***

[redacted] claims in her first response paragraph the tired argument thatshe has not been given the invoice for the package. In my previous replythrough this Revdex.com process the record will show that she has been given thisinformation 4 times. Add to that another 5th time. She would have gotten aPayPal invoice via email after she paid. Then , add to that the fact that shecould have logged into her PayPal account (which she did numerous timesduring the dispute process that she lost, twice) at any time and seen theinvoice there. So, she' telling a lie compounded six times over. And this isthe 2nd time here in the Revdex.com process that she's told this lie.Paragraph 2 of hers makes no significant or relevant point s to thissituation.In paragraph 3 she revisits a point already discussed previously about why Iinitially asked her to clarify who she was (she wrote from a different emailaddress and with the name [redacted] instead of [redacted]) . She now goes on t o sayshe finally received the package but that, conveniently, some contents aremissing. This is just a lie. Everything she says is potentially a lie, frombeginning to end and PayPal looked at the facts and carefully came to thisconclusion. She then goes on to introduce another irrelevant topic--pride-intothe discussion.In paragraph 4 she claims I got irritated. Her claims and accusations arejust words . She could literally make any claim and put it in this record,truthful or not . In fact, I responded promptly and in the necessarily helpfulway to address our mutual goal the couple times she emailed me. Not that thismotivated her to actually do anything to locate the shipment. The bulk ofthis conversation then took place through the PayPal dispute process wherethey decided in my favor . And now, a month into this she further incriminatesherself with the admission that she is familiar with her packages sometimesgoing to a neighbor and even says that it's happened a "few" times this year .She then again disregards the details already provided in this Revdex.com discussionwith respect to the size, shape and color of the box , once again revisitingthe tired discussion about contents of the box. Finally she says l have alack of empathy for the living contents of the box. I never made this pointbefore , but the truth is quite the opposite. She knew she ordered livematerial, was given a tracking number 2 days before the box arrived,contacted me well after arrival about t he shipment and was given news thather box had been delivered many days prior. She should know better than thisif she even really does have experience in shipping fish as she claims. Shethen made no effort to contact the post office for many additional days. So,who has a lack of empathy for the living contents of the box and theexperience to know better?In paragraph 5 she tries to utilize the existence of one postal holiday asreason for her failure to contact the post office until the 9th day afterdelivery. There is no proof she didn't get the box on the arrival day . Thereis no proof she called the post office at any point . There is no proof thatanything she says is true . PayPal saw this negligence and lack of proofthrough the dispute she lost and then, when she appealed it , lost a secondtime.In paragraph 6 she makes assumptions and character attacks that are entirely irrelevant to this situation. In paragraph 7 she offers unsolicited advice merely to sway any reader of the discussion about her own supposed experience. It's ridiculous to suggest that any business take a photo of the contents of every shipment they send. If anything, this reads as a yellow flag and indicates that she considers herself the victim whether she is a shipper or a customer online. In 20 years of buying and selling online, I've never had such a poor perception of humanity that I felt I needed to take photos of my shipments. In paragraph 8 she calls me crooked, but it's worth pointing out again that the postal service, and Paypal twice sided with me. I didn't even know she could appeal the dispute that she lost because no customer has ever tried to do that with me before. In paragraph 9 she made more irrelevant statements, and failed to acknowledge that I kindly sent 2 page-long replies to her supposed boyfriend that had tried to advocate her side through two letters to me. I recently asked him to leave me alone. In paragraph 10 she says that I made a mistake, but I maintain that I made no mistake. Paypal agreed, twice. In paragraph 11 she states she will try to discuss this with Paypal again, which suggests that she is dissatisfied with the finality of their service and decision. She indicates that she will not get her money back and yet she continues to bring this tired set of lies to fresh online audiences. I refuse to let her illegitimate claims go unanswered, here. She went from being negligent and disorganized in her attempts to follow up with her post office on a package for 9 days, to outright lying and all the while making fabricated character attacks against me which were completely irrelevant to the actual situation. If she has lied about one thing, it's very likely that she has lied about many aspects of her account. And yet, somehow she maintains in paragraph 9 that she's sure I have many happy customers while also indicating that .1% of the emails she exchanges with people are not positive. Indeed, it is quite a testimony that this will be my first Revdex.com complaint that appears online in many years of doing business. My reputation is measured and very accessible in the online world. Nobody that reads this complaint will really know what's true and what's not because they weren't involved in it. All you really know is that Paypal sided with me twice. It goes without saying that Paypal is inclined to side with the buyer whenever there is a gray area. But this issue was as black and white for them as it is for me, and hopefully as reads here. [redacted] is negligent and dishonest. In the vast online world of the internet, every business will meet with a couple of these people. They are entitled to their complaints, and I am entitled to my defense. And we are all entitled to third party justice systems like Paypal, which fortunately protects upstanding sellers with integrity.

This customer initially filed a claim with Paypal on 6/1/16 after we exchanged a few emails. Paypal decided this claim/dispute in my favor and then she appealed it. She then lost the appeal on 6/6/16. This customer claims we would not provide an itemized list of contents for this shipment when she...

asked through email, but we submit the following. 1. She placed the order and know what she ordered. 2. She received an email confirmation of goods purchased after she placed her order. A full list of items was in that email. 3. When we shipped the order on 5/23, she got a copy of the tracking number and another copy of the list of all items shipped in association with that tracking number. 4. Later, through the Paypal dispute process the contents of the boxes were again provided to her. Her box was delivered two days later, on time, via USPS priority mail. Tracking #[redacted]. On the fifth day after delivery she contacted us for the first time, 5/29, using a nickname and from a different email address than what she used to place her order with, asking us where her shipment was. We asked her to clarify who she was because we have no record of [redacted] (instead of [redacted] who we shipped to) or of the different email address she wrote us from. This initial request of ours for her to identify herself seems to be a recurring theme in her quest to complain about our services for reasons that defy logic, despite the fact it was a very simple and necessary request to help determine who she was. When she wrote back we let her know that her box had been delivered five days prior. Often this means a customer hasn't checked their mailbox, or that a spouse brought a box in and set it aside. In a follow up email she asked what the box looked like and what was in it, indicating that she was going to track it down. We told her it was a red, white and blue box measuring 12x12x18 inches. After 9 days she claimed through the paypal dispute process that she finally called her post office to determine what might have happened. She said that she "got the obvious response" from the post office, whatever that means. In conclusion, we shipped her goods to the address she provided. Her package was delivered and to the correct location because there is no evidence to the contrary. She had received the tracking number via email 11 days before she claimed to have contacted the post office. When she first contacted us, we answered with the pertinent details immediately and she still failed to contact her local post office about her supposedly missing box for another 4 days. Instead she spent her time making opinionated, judgmental and irrelevant statements through email and a paypal dispute that she lost, twice-over. This customer suspiciously continues to make a very big deal of not knowing what was in the shipment, despite having access to that information now 4 times over. She is disorganized, holds herself completely unaccountable, and will probably never do business with me, Paypal or the US Postal Service again.