Buhler and Bitter, Inc.

Hello [redacted]Thanks for the note. We looked through our records, and don't see where this vehicle has been back in our shop in at least three years.  Unfortunately, a fire claimed all of our records from prior to that time, but we don't dispute that the vehicle would have been...

purchased from us. The manufacturer was contacted, and they referenced the following warranty information for the 2009 [redacted] that would have been provided with the owners manual packet:[redacted]G. Inspections page 13In order to maintain the Lifetime Powertrain LimitedWarranty, the person or entity covered by this PowertrainLimited Warranty must have a powertrain inspectionperformed by an authorized Chrysler, Dodge, orJeep dealer once every 5 years. This inspection will beperformed at no charge. The inspection must be madewithin sixty (60) days of each 5 year anniversary of thein-service date of the vehicle. You must have theinspection performed to continue this coverage.For your convenience, powertrain inspection logshave been provided. You should use these logs tokeep track of each 5 year powertrain inspection interval.In the interest of customer satisfaction, if the customer can email the Service Manager, Carlos G[redacted]at [redacted] and bring the vehicle to our shop by June 12, 2015 for a powertrain inspection,we will reach out to the manufacturer and ask for reconsideration.  This is not a promise of reinstatement, but we willforward the inspection to the warranty people and ask for the reconsideration on the customer's behalf.  Since the customerhas not had the vehicle to us in at least three years, any proof of maintenance may also be helpful in the reconsiderationprocess.  Thank you,Garry F[redacted]

Manager Larry G[redacted] has been in contact and is meeting now with [redacted] to come up with a satisfactory solution.

Complaint: [redacted]I am rejecting this response because:Thank you for accommodating an inspection of my car this morning at your service center.  I have fulfilled your request and now I will wait for the reinstatement of my warranty.  At that time I will accept the response and happily close this complaint as a result.Regards,[redacted]

Will need to see the vehicle to verify and diagnose the concern.  Last visit was for maintenance only, appears that prior concern was May 2015, but would be happy to check it.  Customer can set appointment to have the vehicle inspected.  Can get a loaner car as well with an...

appointment, there are some available starting Wednesday 10/12 that would be no charge.  Please let us know what day works for him.

Can you please ask the customer to provide the Vin and current mileage of the vehicle so we can research the recall?  Thank you,Garry F[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

The inspection is a formal process performed and submitted to the manufacturer, who administers the warranty. An oil change and dealer multi-point inspection will not satisfy the manufacturer requirements.  We want to help you and have spoken to our manufacturer representative, who has offered to review the request for reconsideration as long as the inspection is done at our store by 6/12.  Please let us know if you would like to have it performed.

Complaint: [redacted]
I am rejecting this response because:I did my car inspected on 6/3/2014 by an authorized Technician (see attached).  Since I was never notified of the warranty stipulation this inspection should satisfy the requirement. Also, since it appears that the reason I was never notified was due to a loss of the businesses' records (among other reasons) I believe the business should reinstate my warranty and will not lift the complaint until my warranty is reinstated.  How business is done between the dealership and headquarters is not of my concern.Regards,
[redacted]

Review: I put a deposit on a vechicle which now a can't take. I called dealer to ask for deposit back and was told no. The sales man hung up phone on me and will not call back. I tried several time to get in touch with a manager at the location and they keep sending me to his voice mail and no return call from him. On 5-19-14 at approximately 6pm I called again to talk with a manager to find out why I can't get my deposit back and the man on the phone said "here he is again" and transferred me to managers voicemail yet again. I never signed any paperwork stating that I couldn't get my deposit back or any kind of a contract for the vechile. the only paperwork I have is that they can't sell my private info to anyone. The amount I put down was $500 that all I'm looking for back.Desired Settlement: I would like my money returned to me and to have this business posted as a non friendly business.

Business

Response:

The dealership acted as directed by the customer and collected an up front deposit to cover costs associated with retaining the vehicle requested. The customer gave a $500 deposit to the dealer for a new 2014 truck that would not normally be kept in inventory. Upon receipt of the customers deposit, the dealership purchased the truck. Drivers were paid to pick up the vehicle, then it was filled with fuel, brought back to the store, and sent out to be cleaned as part of the sale to the customer. The customer then decided not to take delivery of the truck.

In the interest of customer relations, the deposit will be returned to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased my new Jeep Liberty in April 2011..the slider roof has leaked 4 times since then...they keep repairing it to no avail....one time they had my Jeep for SEVEN weeks and I went through SIX loaner vehicles because they're were defects or safety issues with them..The entire mechanism has been replaced and it still leaks...This sounds like a manufacturing defect at this pointDesired Settlement: I feel I am entitled to a comparable vehicle at this point.

Business

Response:

Thank you [redacted]. Either [redacted] or [redacted] will reach out Theresa to gather current mileage on the vehicle, determine a value, and attempt to trade her out of the vehicle. They will also need to get her current account information if there is a payoff on the vehicle. We will do our best to come up with an amicable solution for her. Thanks, [redacted]

Review: I purchased a J[redacted] that has a recall on itOn June 2015I called several times the dealership to report a check engine light on, and nothing was being done about it.The manager asked me to drop off my vehicle after several times of me complaining.I had to go to work, dealer wasn't willing to provide me with a car rentalkept on saying that the do not offer car rentals to customer with warranty and service issuesWhich to me was hard to believe because while I was waiting another customer was offered with a car rental for the inconvenience.after arguing with the so called " service department" I was provided with oneFew days later dealership contacts me saying that my vehicle has a recall on the mirrorIt was very hard to believe that my check engine light will go on for a mirrorI was under the impression that the dealer technicians knew what they were doing and went over there and picked up my carLess then a week my check engine light went back onI contacted the dealership left several messages NO ANSWER finally tired of getting the round around I stoped at the dealershipsupposedly there is another recall on my vehiclethey said that they did not have the parts for it right now THAT IT WAS OK FOR ME TO DRIVE MY CAR WITH A CHECK ENGINE LIGHT ONfor another monthmind you that this is the car that I purchased from thema car that I pay over 30k.A month goes by and I drop off my carit has been a week, and my vehicle is not ready yetdealer did provide me with a car rentalI do not want a rental, I need my vehicle fixedDealer is giving me the run around I am not receiving good customer servicePEOPLE ARE IGNORING MY CONCERNES ON MY CARI am being ignored as a customerI need to purchase a bigger vehicle for my family and I am honestly thinking on NOT BUYING MY CAR IN THIS PLACE if this is the way customers get treated by this dealership.very upset, and concerned about my car!Desired Settlement: I need my vehicle to be FIXED I need the dealer to contact me.dealer can't ignore customers, especially when they have customers vehicles.also need for [redacted] to retrain this people, buhler who ever is in charge of running this dealercustomer service is very POOR and customers should be their priority.Dealer is very inefficient.I am also contacting [redacted] directly letting them know that this dealer carrying their product is giving a bad name to their product
Business
Response:
Can you please ask the customer to provide the Vin and current mileage of the vehicle so we can research the recall? Thank you,Garry F[redacted]

Review: I purchased a new [redacted] in 2009 that offered a lifetime power train warranty. Now I am being told by the manufacturer that my warranty has been voided because an inspection was not performed on the car within 60 days of my 5 year purchase anniversary…an inspection that at no time I was EVER told was a stipulation of the warranty.

I contacted [redacted] customer service who requested that I speak to the dealership about the issue. I contacted the dealership where I purchased the vehicle and they were unwilling to help me resolve this issue.

VIN# for my vehicle is [redacted] and I am the original owner.Desired Settlement: I simply ask that my warranty be reinstated at this time and I am more than willing to comply with any stipulations that I AM MADE AWARE OF to do so.

Business

Response:

Hello [redacted]Thanks for the note. We looked through our records, and don't see where this vehicle has been back in our shop in at least three years. Unfortunately, a fire claimed all of our records from prior to that time, but we don't dispute that the vehicle would have been purchased from us. The manufacturer was contacted, and they referenced the following warranty information for the 2009 [redacted] that would have been provided with the owners manual packet:[redacted]G. Inspections page 13In order to maintain the Lifetime Powertrain LimitedWarranty, the person or entity covered by this PowertrainLimited Warranty must have a powertrain inspectionperformed by an authorized Chrysler, Dodge, orJeep dealer once every 5 years. This inspection will beperformed at no charge. The inspection must be madewithin sixty (60) days of each 5 year anniversary of thein-service date of the vehicle. You must have theinspection performed to continue this coverage.For your convenience, powertrain inspection logshave been provided. You should use these logs tokeep track of each 5 year powertrain inspection interval.In the interest of customer satisfaction, if the customer can email the Service Manager, Carlos G[redacted]at [redacted] and bring the vehicle to our shop by June 12, 2015 for a powertrain inspection,we will reach out to the manufacturer and ask for reconsideration. This is not a promise of reinstatement, but we willforward the inspection to the warranty people and ask for the reconsideration on the customer's behalf. Since the customerhas not had the vehicle to us in at least three years, any proof of maintenance may also be helpful in the reconsiderationprocess. Thank you,Garry F[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I did my car inspected on 6/3/2014 by an authorized Technician (see attached). Since I was never notified of the warranty stipulation this inspection should satisfy the requirement. Also, since it appears that the reason I was never notified was due to a loss of the businesses' records (among other reasons) I believe the business should reinstate my warranty and will not lift the complaint until my warranty is reinstated. How business is done between the dealership and headquarters is not of my concern.Regards,

Consumer

Response:

Attached is the document I referenced in my last response. It represents the inspection of my car that should be sufficient documentation to represent the inspection required in the warranty terms. I also have a case number from [redacted] to reference if they need to contacted regarding this issue. The documentation supplied here is the same documentation supplied to Jeep Chrysler regarding my case. The case number [redacted] and there contact number is [redacted] I also want to restate that at no time during the sale or after the sale of the vehicle had the warranty stipulation been communicated to me in any way.I have also had other maintenance documents I could supply if that would be helpful, as I did keep up on the maintenance of my vehicle.

Business

Response:

The inspection is a formal process performed and submitted to the manufacturer, who administers the warranty. An oil change and dealer multi-point inspection will not satisfy the manufacturer requirements. We want to help you and have spoken to our manufacturer representative, who has offered to review the request for reconsideration as long as the inspection is done at our store by 6/12. Please let us know if you would like to have it performed.

Consumer

Response:

Review: [redacted]I am rejecting this response because:Thank you for accommodating an inspection of my car this morning at your service center. I have fulfilled your request and now I will wait for the reinstatement of my warranty. At that time I will accept the response and happily close this complaint as a result.Regards,[redacted]