Buhler Dodge, Inc.

Review: I bought a 2005 Ford F250 and I found out it was sold to me with the wrong tires on it. They are wrong because they are not the proper weight rating for the truck. My mechanic told me the tires are unsafe and not to drive the truck until the tires are replaced. When I bought the truck I was told that the vehicle had been serviced by a certified Ford mechanics and that there were no problems with the vehicle. I brought the truck to Buhler Ford. The mechanic and the service writer agree that the truck has the wrong tires on it. The management is telling me that I bought a used vehicle and they are not obligated to replace the tires on a used vehicle. I keep stressing to them that the vehicle is unsafe to drive. There is a problem in the front end of the vehicle. Their own mechanic is telling me that the front end problem is the side walls of the tire collapsing. That is why the vehicle manufacture puts an E rated tire on the vehicle from the factory.Desired Settlement: 4 tires that Ford recommends for this vehicle

Business

Response:

Sorry for the delay , but we have changed the tires that the customer had requested! I think the customer is very happy Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,