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Buhr Built Reviews (1)

Review: I hired [redacted] Buhr to remodel my fireplace mandel. I paid him in full at his request when the mandel was completed several weeks ago. I told him I didn't want to pay him in full until the job was done. He said he would call the drywaller to finish up the project. I have called in three (3) times and has not returned my call or completed the project.He doesn't return your calls immediately. Also when I bought the full slab of granite to be placed on my fireplace so it wouldnt be pieced his granite cutter didn't measure it right and pieced it on both sides which I didn't like and should have told him to pulled it out and replace the whole thing. I just wanted the project done. It has taken his a year to complete constantly calling him.Since he is paid in full I want my project completed. He won't return my calls.Desired Settlement: I want the project completed or a refund to complete the project since he was paid in full.I have witnessed that will speak on my behalf on his no client service and call backs and takes him years to complete project.

Business

Response:

The day we installed the mantel, my customer paid the balance for finished carpentry, but we agreed she would retain $256 until a small 3' x 4' drywall patch was completed. (She stated in her complaint I've been paid in full) I have subsequent e-mails in which she discusses the balance left until drywall is completed. The drywall patch has been completed, still no payment.

In regards to my customer calling 3 times and me not responding, she call Friday evening (7/12) at 7:50 p.m., Saturday afternoon (7/13) at 4:44 p.m. and Sunday afternoon (7/14) at 3:06 p.m. and filed a complaint on Monday. Seems a little hasty considering we aren't open on the weekend. My customer's cell phone will have the same times. My customer's complaint is that I was paid in full (not true), never returns calls (not open on weekends), wouldn't complete work (work is done, still not paid). Also, she failed to mention she is an extremely busy business woman and at the start of project, I was afforded a key and access to job Monday thru Friday 8 - 5. That changed to Fridays only on her day off and it took weeks, sometimes months for her to be available and select products. Ask her, she will tell you how busy she is. I can't recall ever being asked how delays affected my schedule. It would be great if contractors had a resource like the Revdex.com to pre-screen our clients' reputations.

Sincerely,

Glen Buhr

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I don't accept his respond. He delayed my project, had to consistently call him on it, never returned by email or calls. After sending my compliant to Revdex.com he finally finished the job and I did not pay him for the additional charges he wanted and delayed finishing the project because of that. I would not recommend him to any body due to his client service, always wanting more than the proposed contract, not telling you before of the added cost and mostly his unreponseness.

You can close the case because he finished what I paid him a week ago.

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Description: Contractor - Remodel & Repair

Address: 335 La Mesa Ave, Encinitas, California, United States, 92024

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