Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintFirst of all most of everything listed in the response are all falseThe 1st dresser was completely boxed up and was never checkedThe 2nd one was worse than the 1st and *** also admitted he didn't notice until he looked at it outside which means once again it wasn't inspected as it should have beenThe 3rd one was delivered along with pillows that were given to us one For your reference, details of the offer of which was stained and even the delivery driver was in shock that he would send something out like thatI am on vacation until Monday and once I get home I will check the 3rd dresser and see what kind of shape it is inAs a supervisor for years I'm still in shock at how this has been handledThey act as though they are doing me a favor when in fact I'm only asking for what I paid for!
Regards,
*** ***
We regret that Mrs *** has had complications with her
furniture purchase but occasionally damages do occur. Typically we will leave items factory boxed
since they are better protected for transport so we have no idea of the state
of the first dresser before it left our store.
The
1st replacement dresser arrived at midway and was
inspected by *** and appeared to be in good conditionThe ***s inspected
the dresser but felt that dresser was still not to their standard so ***
offered to order them another dresser and agreed that we would deliver the next
replacement dresser to their house as a courtesy at no expense to the ***s
The last dresser has been delivered and we were under the impression that they
were happy with the product until we received this letter from the Revdex.com***
called on 07/12/to make sure that they were satisfied with everything but
was told that they were on vacation and have yet to even look at the dresser
As far as calling the customers to let them know that the
dresser was here, it’s unclear whether that was done or not. The salespeople do very well on calling
customers when items arrive but time frames will vary on when they will make
the callWe are a smaller operation so each employee has multiple tasks they
are responsible for so when we are busy then it can take a few days to a week
for shipments to be received in our system with a call sheet generated to call
customers waiting on itemsIf a customer calls in then the salespeople have
the ability to pull up Invoices on the manufactures website where they can look
for tags on items which allows them the ability to give customers estimated
ship dates as well as if the items have arrived at Midway (even if our internal
system hasn’t been updated yet)I assume this was what happened with the
*** since we have been very busy this year and are having trouble keeping
up with demand
In regards to the delivery not making it to their house as
initially scheduled, that was completely our fault and were unsure what
happened. The best we can figure is that
somehow the shipping ticket fell off of the delivery board for that day so by
the time the *** called to inquire on their delivery, our truck was in
Kingsport on what they thought was the first delivery and was unable to come
back to the store and make it to the ***s house in the amount of time that
they needed
*** is the store manager at Midway Furniture and is solely
responsible for the day to day operations of the storeI handle the back in
work for a couple businesses plus several commercial and residential rental properties
For me to get involved in this transaction would not help the situation any and
would most likely only hinder the resolution process*** Rolling has full
authority at Midway Furniture and I felt that he handled the situation as well
as anyone could haveHe has continued to work with the ***s, has ordered
replacement dressers, and given them free deliveryWe apologize for the
dresser coming in damaged but unfortunately that is out of our control and we
dislike damages as much as the customerThere were some errors on our part
that we regret happened for whatever reasonWe try to make sure all our
customers are happy and will continue to work with the ***s to ensure they
get what they wanted
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After inspecting closer there are still issues with the third dresser but at this point I am done with trying to get this resolved the problems with this dresser are not as sevier as the last two so I am just going to keep this oneAnd I would like to know when they will have two of the pillows that *** said he would give us to replace the one that was stained when he sent it to me and I will not use the other one he sent because it was not new and in the plastic which was unacceptable! And after I receive the pillows I will just not shop at Midway furniture again!
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have already rejected this once and still haven't heard anything
Regards,
*** ***
Revdex.com:
On 07/12/2014 I called and spoke with Mr. [redacted] concerning the third dresser. I was told by Mr. [redacted] the dresser seemed to be fine, but he would inspect it further once they return home from vacation. I assured Mr. [redacted] that I would call again once they have returned home. I attempted to call on 07/19/2014 and left a voicemail. I have not heard back from the [redacted]'s since this date. We regret the fact that two dressers were shipped to us with damage. We also apologize for the confusion on our delivery time and take full responsibility for our mistake. We delivered the third dresser the following morning within the agreed time frame. I have not heard anything back from the [redacted]'s concerning the third dresser. I hope this means the dresser is satisfactory. If not I am more than happy to order another.
Sincerely,
[redacted] Rollins
Midway Furniture
The customer was taken upstairs and showed a king visco heir memory foam mattress that we had in stock. They decided to purchase that mattress and [redacted] wrote them up and submitted their application to [redacted] for credit approval. We delivered the mattress that they were showed, but after delivery...
they called and said they thought they were getting the visco crown, which we did not have in stock. The customer was told that they could use that mattress and we would order the other mattress in for them. Even though the crown is a more expensive mattress [redacted] decided to just let them have the crown at no addtional charge. Since this was suppose to be a short term issue [redacted] told them that they did not need to sign the lease agreement at this time and that they could sign it when we swapped out the mattress (Memory foam mattresses take 3 to 5 days to come in). Shortly after getting the new mattress in, [redacted] and [redacted] tried calling the customer on multiple occasion to setup a date for us to swap out the mattress. This went on for weeks with the customer never contacting us back. To us it seemed as though we were being avoided since they had an expensive mattress in their pocession and we had no money nor a signed contract. After many attempts at calling their home number we then called her at her work number in case there was an issue with their home line. Only after reaching her at work did she decide to come in to the store to talk to [redacted]. Once they finally came to the store and talked to [redacted], then they decided they would just rather keep the mattress that has been in their house this whole time but they wanted it cheaper. [redacted] agreed to just drop the price to just be done with this sale. After the lease was finally signed then they asked if they could swap out the box springs for low profile box springs. At this point with us dropping the price a couple hundred dollars and paying the high finance fees [redacted] charge us for high risk credit financing we no longer were making any money on this transaction. They were told that if they brought the box springs back and they were in like new condition then we would swap them out for the low profile ones. The customers agreed that was reasonable and they left. We assumed the customer was happy and we were glad to be done with this transaction. At no point was the customer cursed at nor was there ever a threat of legal action. Initially the customers were pleasant to deal with but after we had to reach her through her work number then the customers were very hard to work with and continuously used vulgar language. [redacted] refused to work with them anymore since they were so disrespectful of her and [redacted] handled all further conversations. [redacted] did let emotion get the better of her when she over heard them talking to [redacted] about her and she did say rather loudly "Its me" as she left the room. At no time did she flip off the customer that I could see from our surveillance video. The customers never paid the $40 [redacted] finance charge and instead we just ate that charge to be done with the sale. When the customers came in to sign the [redacted] lease they were informed that they had to pay the $40 down that it could not be financed. They claimed that they had already made the payment with a credit card. When [redacted] started checking our credit processors website (all of our credit card transactions can be pulled up online) then the customers said that they paid cash already instead. We saw no receipt in the computer ever being done for a cash payment. Once again rather then prolong this transaction we ate that fee ourselves. We have basicly done everything the customer asked and agreed to all their terms so that in the end we were lucky to break even on this sale. We have honored and exceeded every aspect of this sell and at this point we are unable to accommodate any further modifications at our expense.
We went into store on February 6 2016 to look @ furniture. Not intending to purchase that day but the Sales Lady stated she could do a credit application and we would know on the following Monday. We really like the living room set so we completed the application. On Monday Feb 8 2016 the finance company called and we were approved. Spoke to Sales rep at Midway and she said she would order the furniture that day and we would have in about 2 weeks. Today Wednesday March 9th and my furniture still has not arrived. The gentleman at Midway informed me the loveseat came in but the sofa was scheduled for deliver this Friday but he would not guarantee that it would be there. He said it could be next week. It's been over a month and I'm going to be making my first payment before I even get my furniture. In my opinion this is pretty bad business. I have read several complaints regarding the same issue I am having.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintFirst of all most of everything listed in the response are all falseThe 1st dresser was completely boxed up and was never checkedThe 2nd one was worse than the 1st and *** also admitted he didn't notice until he looked at it outside which means once again it wasn't inspected as it should have beenThe 3rd one was delivered along with pillows that were given to us one For your reference, details of the offer of which was stained and even the delivery driver was in shock that he would send something out like thatI am on vacation until Monday and once I get home I will check the 3rd dresser and see what kind of shape it is inAs a supervisor for years I'm still in shock at how this has been handledThey act as though they are doing me a favor when in fact I'm only asking for what I paid for!
Regards,
*** ***
We regret that Mrs *** has had complications with her
furniture purchase but occasionally damages do occur. Typically we will leave items factory boxed
since they are better protected for transport so we have no idea of the state
of the first dresser before it left our store.
The
1st replacement dresser arrived at midway and was
inspected by *** and appeared to be in good conditionThe ***s inspected
the dresser but felt that dresser was still not to their standard so ***
offered to order them another dresser and agreed that we would deliver the next
replacement dresser to their house as a courtesy at no expense to the ***s
The last dresser has been delivered and we were under the impression that they
were happy with the product until we received this letter from the Revdex.com***
called on 07/12/to make sure that they were satisfied with everything but
was told that they were on vacation and have yet to even look at the dresser
As far as calling the customers to let them know that the
dresser was here, it’s unclear whether that was done or not. The salespeople do very well on calling
customers when items arrive but time frames will vary on when they will make
the callWe are a smaller operation so each employee has multiple tasks they
are responsible for so when we are busy then it can take a few days to a week
for shipments to be received in our system with a call sheet generated to call
customers waiting on itemsIf a customer calls in then the salespeople have
the ability to pull up Invoices on the manufactures website where they can look
for tags on items which allows them the ability to give customers estimated
ship dates as well as if the items have arrived at Midway (even if our internal
system hasn’t been updated yet)I assume this was what happened with the
*** since we have been very busy this year and are having trouble keeping
up with demand
In regards to the delivery not making it to their house as
initially scheduled, that was completely our fault and were unsure what
happened. The best we can figure is that
somehow the shipping ticket fell off of the delivery board for that day so by
the time the *** called to inquire on their delivery, our truck was in
Kingsport on what they thought was the first delivery and was unable to come
back to the store and make it to the ***s house in the amount of time that
they needed
*** is the store manager at Midway Furniture and is solely
responsible for the day to day operations of the storeI handle the back in
work for a couple businesses plus several commercial and residential rental properties
For me to get involved in this transaction would not help the situation any and
would most likely only hinder the resolution process*** Rolling has full
authority at Midway Furniture and I felt that he handled the situation as well
as anyone could haveHe has continued to work with the ***s, has ordered
replacement dressers, and given them free deliveryWe apologize for the
dresser coming in damaged but unfortunately that is out of our control and we
dislike damages as much as the customerThere were some errors on our part
that we regret happened for whatever reasonWe try to make sure all our
customers are happy and will continue to work with the ***s to ensure they
get what they wanted
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After inspecting closer there are still issues with the third dresser but at this point I am done with trying to get this resolved the problems with this dresser are not as sevier as the last two so I am just going to keep this oneAnd I would like to know when they will have two of the pillows that *** said he would give us to replace the one that was stained when he sent it to me and I will not use the other one he sent because it was not new and in the plastic which was unacceptable! And after I receive the pillows I will just not shop at Midway furniture again!
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have already rejected this once and still haven't heard anything
Regards,
*** ***
Revdex.com:
On 07/12/2014 I called and spoke with Mr. [redacted] concerning the third dresser. I was told by Mr. [redacted] the dresser seemed to be fine, but he would inspect it further once they return home from vacation. I assured Mr. [redacted] that I would call again once they have returned home. I attempted to call on 07/19/2014 and left a voicemail. I have not heard back from the [redacted]'s since this date. We regret the fact that two dressers were shipped to us with damage. We also apologize for the confusion on our delivery time and take full responsibility for our mistake. We delivered the third dresser the following morning within the agreed time frame. I have not heard anything back from the [redacted]'s concerning the third dresser. I hope this means the dresser is satisfactory. If not I am more than happy to order another.
Sincerely,
[redacted] Rollins
Midway Furniture
The customer was taken upstairs and showed a king visco heir memory foam mattress that we had in stock. They decided to purchase that mattress and [redacted] wrote them up and submitted their application to [redacted] for credit approval. We delivered the mattress that they were showed, but after delivery...
they called and said they thought they were getting the visco crown, which we did not have in stock. The customer was told that they could use that mattress and we would order the other mattress in for them. Even though the crown is a more expensive mattress [redacted] decided to just let them have the crown at no addtional charge. Since this was suppose to be a short term issue [redacted] told them that they did not need to sign the lease agreement at this time and that they could sign it when we swapped out the mattress (Memory foam mattresses take 3 to 5 days to come in). Shortly after getting the new mattress in, [redacted] and [redacted] tried calling the customer on multiple occasion to setup a date for us to swap out the mattress. This went on for weeks with the customer never contacting us back. To us it seemed as though we were being avoided since they had an expensive mattress in their pocession and we had no money nor a signed contract. After many attempts at calling their home number we then called her at her work number in case there was an issue with their home line. Only after reaching her at work did she decide to come in to the store to talk to [redacted]. Once they finally came to the store and talked to [redacted], then they decided they would just rather keep the mattress that has been in their house this whole time but they wanted it cheaper. [redacted] agreed to just drop the price to just be done with this sale. After the lease was finally signed then they asked if they could swap out the box springs for low profile box springs. At this point with us dropping the price a couple hundred dollars and paying the high finance fees [redacted] charge us for high risk credit financing we no longer were making any money on this transaction. They were told that if they brought the box springs back and they were in like new condition then we would swap them out for the low profile ones. The customers agreed that was reasonable and they left. We assumed the customer was happy and we were glad to be done with this transaction. At no point was the customer cursed at nor was there ever a threat of legal action. Initially the customers were pleasant to deal with but after we had to reach her through her work number then the customers were very hard to work with and continuously used vulgar language. [redacted] refused to work with them anymore since they were so disrespectful of her and [redacted] handled all further conversations. [redacted] did let emotion get the better of her when she over heard them talking to [redacted] about her and she did say rather loudly "Its me" as she left the room. At no time did she flip off the customer that I could see from our surveillance video. The customers never paid the $40 [redacted] finance charge and instead we just ate that charge to be done with the sale. When the customers came in to sign the [redacted] lease they were informed that they had to pay the $40 down that it could not be financed. They claimed that they had already made the payment with a credit card. When [redacted] started checking our credit processors website (all of our credit card transactions can be pulled up online) then the customers said that they paid cash already instead. We saw no receipt in the computer ever being done for a cash payment. Once again rather then prolong this transaction we ate that fee ourselves. We have basicly done everything the customer asked and agreed to all their terms so that in the end we were lucky to break even on this sale. We have honored and exceeded every aspect of this sell and at this point we are unable to accommodate any further modifications at our expense.
We went into store on February 6 2016 to look @ furniture. Not intending to purchase that day but the Sales Lady stated she could do a credit application and we would know on the following Monday. We really like the living room set so we completed the application. On Monday Feb 8 2016 the finance company called and we were approved. Spoke to Sales rep at Midway and she said she would order the furniture that day and we would have in about 2 weeks. Today Wednesday March 9th and my furniture still has not arrived. The gentleman at Midway informed me the loveseat came in but the sofa was scheduled for deliver this Friday but he would not guarantee that it would be there. He said it could be next week. It's been over a month and I'm going to be making my first payment before I even get my furniture. In my opinion this is pretty bad business. I have read several complaints regarding the same issue I am having.