Build It Boys Construction LLC

Complaint: [redacted] I am rejecting this response because:The response by the contractor is not accurate and omits important detailsThe contractor did not have to wait "an entire month" to begin the deck project Permits were received mid-June They began work prior to the fourth of July, and took time off for the holiday on July 3rd and 4th They were given the "go ahead" to begin framing on July 7th On July 12th, they had to take a break as they were "waiting on a few things from permitting department."On July 13th, I inquired how long it would be until we could walk on our deck again John sent me a text message stating that "a month is probably about right." (Which is the reason I believed the deck boards would be done by the end of August at the latest.) The deck project was put on hold due to landscaping from July 19th-July 24th, which is one week.On July 28th, John stated they would be working "full time" to complete the deck project On August 31st, one month later, John stated they were ready to "begin installing the deck boards." The deck boards were completed the last week of September, four weeks later The stairs were completed in October We were never given a week timelineOf the change orders the contractor referred to, of them were not in our control or did not impact the timeline: two of them were required for permitting, one was required by engineering, one was required by the inspector, one was due to the contractor's under-estimate of waterproofing tape, three were in regards to electrical work which was sub-contracted and completed in one day, and two were in regards to a buibarbecue and counter top/bar which were also sub-contracted after the deck build was completed The contractor's response to change orders is another example of him not being completely honest In regards to the railing: "blocking" is NOT something that is done by a railing company after a deck is installed, since the blocking needs to go under the deck boards Throughout this entire project John also claimed that he does not "mark up" anything done by a sub-contractor This simply is not true John withheld the railing installation invoice from us initially, and gave us an inflated estimate After I received the original invoice from the railing company and brought the price difference to his attention, he then said the extra cost he added was due to the blocking materials John was very upset we weren't going to have his company install the railing However, it was clear to me they had never installed cable railing when I asked him and he responded, "we've installed several different types of railings." The railing company strongly advised us against having someone inexperienced with cable install the railing When the railing company installed the railing, there was no blocking under the stairs John prides himself on customer service, yet, he wouldn't meet with us outside of the 9am-3pm work day in October My husband and I had a home built and our contractor often met with us after 4pm due to our work schedulesIt is common practice This shows a lack of customer service on John's part considering the large scale of this projectLastly, three items that were to be improved after the final walk-through have never been completed by the contractor We paid in full This is unacceptable The contractor's response to my claim didn't acknowledge this at all Of course along the way, we let them know how great the deck was looking and how excited we were to have it completed John also has several e-mails stating our frustration with the project, ranging from July to November While Build-it-Boys Construction works hard to complete a quality project, our "water proof deck" is now leakingWe learned the hard way that John and his team were not as experienced as they claimed, from an organizational standpoint to a the actual construction of the deck They told us the waterproofing has a lifetime warranty, and that they'll stand by their word We believed them, but have yet to experience thatI filed this claim because I want them to do what is right and complete our job I also don't want anyone else to endure what we've experienced with Build it Boys Construction I cannot speak to any awards they've received, only to our personal experience Sincerely, [redacted]

In response to Mrs***’s complaint: Once the permit was obtained in June of 2017, we were asked to wait a full month before beginning the project in order to allow another contractor to finish their landscaping projectThe original estimate indicated approximately man hours to
complete the projectThis is the equivalent of roughly weeks, or and a half months of workThe customers added change orders to the project along the way, all of which added to the time to completionWe were still able to complete our portion of the work within the estimated time frame. The blocking for the handrail was supposed to be installed as part of the handrail installation, by the handrail companyTo save the customer money, we installed the blocking in September, free of charge Build It Boys Construction has won many awards for quality and customer serviceWe pride ourselves in the work we do and always aim to provide the best serviceWe have many texts and emails from Mr*** expressing how happy he was with the work we did and how great everything looked

Complaint: [redacted]
I am rejecting this response because:The response by the contractor is not accurate and omits important details. 1. The contractor did not have to wait "an entire month" to begin the deck project.  Permits were received mid-June.  They began work prior to the fourth of July, and took time off for the holiday on July 3rd and 4th.  They were given the "go ahead" to begin framing on July 7th.  On July 12th, they had to take a break as they were "waiting on a few things from permitting department."On July 13th, I inquired how long it would be until we could walk on our deck again.  John sent me a text message stating that "a month is probably about right." (Which is the reason I believed the deck boards would be done by the end of August at the latest.)  The deck project was put on hold due to landscaping from July 19th-July 24th, which is one week.On July 28th, John stated they would be working "full time" to complete the deck project.  On August 31st, one month later, John stated they were ready to "begin installing the deck boards."  The deck boards were completed the last week of September, four weeks later.  The stairs were completed in October.  We were never given a 15 week timeline.2. Of the 20 change orders the contractor referred to, 10 of them were not in our control or did not impact the timeline: two of them were required for permitting, one was required by engineering, one was required by the inspector, one was due to the contractor's under-estimate of waterproofing tape, three were in regards to electrical work which was sub-contracted and completed in one day, and two were in regards to a built-in barbecue and counter top/bar which were also sub-contracted after the deck build was completed.   The contractor's response to change orders is another example of him not being completely honest.  3. In regards to the railing: "blocking" is NOT something that is done by a railing company after a deck is installed, since the blocking needs to go under the deck boards.  Throughout this entire project John also claimed that he does not "mark up" anything done by a sub-contractor.  This simply is not true.  John withheld the railing installation invoice from us initially, and gave us an inflated estimate.  After I received the original invoice from the railing company and brought the price difference to his attention, he then said the extra cost he added was due to the blocking materials.  John was very upset we weren't going to have his company install the railing.  However, it was clear to me they had never installed cable railing when I asked him and he responded, "we've installed several different types of railings."  The railing company strongly advised us against having someone inexperienced with cable install the railing.  When the railing company installed the railing, there was no blocking under the stairs.  4.  John prides himself on customer service, yet, he wouldn't meet with us outside of the 9am-3pm work day in October.  My husband and I had a home built and our contractor often met with us after 4pm due to our work schedules. It is common practice.  This shows a lack of customer service on John's part considering the large scale of this project.5. Lastly, three items that were to be improved after the final walk-through have never been completed by the contractor.  We paid in full.  This is unacceptable.  The contractor's response to my claim didn't acknowledge this at all.   Of course along the way, we let them know how great the deck was looking and how excited we were to have it completed.  John also has several e-mails stating our frustration with the project, ranging from July to November.  While Build-it-Boys Construction works hard to complete a quality project, our "water proof deck" is now leaking. We learned the hard way that John and his team were not as experienced as they claimed, from an organizational standpoint to a the actual construction of the deck.  They told us the waterproofing has a lifetime warranty, and that they'll stand by their word.  We believed them, but have yet to experience that. I filed this claim because I want them to do what is right and complete our job.  I also don't want anyone else to endure what we've experienced with Build it Boys Construction.  I cannot speak to any awards they've received, only to our personal experience.  
Sincerely,
[redacted]