To Whom is May Concern:I have addressed all issues during the warranty period (03-14-to 03-14-2017) and all repairs have been ratified by the ownerThe current complaints are clearly out of the warranty periodAt this time, I have no resolution to gratify the owner
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I'm not sure how much clearer I can make this: I'm not asking for a "repair"It's not as if I'm asking for peeling paint to be replaced one year after the warranty ran outPride (or one of his subcontractors) failed to properly insulate two areas of our brand new homeThis has been confirmed by a a home inspector that I hired on my own dime to come and take pictures with an infrared cameraThis is a latent defect that would not have been caught in a home inspection after the drywall is finishedIt's not a "repair" - it was never done correctly in the first placeI only began to look into the issue after the temperatures dropped this winter resulting in a frozen pipe and readings of degrees in one of our tubs and degrees in front of our fireplaceThis is not of a properly insulated house and Pride knows thisFurthermore, I have countless examples of his attempts to cut corners on the repairs he did make for me within my warranty periodHe also claims that no other homes he has built in the neighborhood have had any issuesMy next door neighbor confirmed to me that he had an insulation issue in his basement that resulted in a leak from condensation build upNot only did he lie that "no other issues have come up" with the other houses he has built, there was an INSULATION issue similar to mine just next door! I don't know why Pride believes he can bury his head in the sand and lie his way out of this issueI don't know what happened - it may have been a subcontractor who made a mistake or overlooked something, it may have been intentionally trying to cut cornersI don't knowMistakes, accidents, and oversights happenBut the lack of response - Pride has never answered my phone calls to even come and check out the issue in person - is infuriating, especially after his empty claim that "I've been doing this for years, if you have something going on with your house just let me know and I'll take a look, I stand behind my work"Wouldn't he be interested to know if someone he hires is doing subpar work that could cost him money in the long run? I don't understand how he thinks it will help his business to not learn where things are going wrongI'm beginning to feel helpless when the proof is so clearly out in the openI've avoided taking legal steps up until this point thinking that common sense would prevail but it appears Pride has no interest in doing thatWhat is the next step? When will my review of his business be posted so that it may help others to avoid the mistake I made of buying one of his homes? If I can't get a fix to this problem through the Revdex.com, my next goal is to spread the word to the community about his practices and to obtain a resolution through legal meansCan someone at the Revdex.com call me to discuss further? My number is [redacted] Regards, [redacted]
To Whom is May Concern:I have addressed all issues during the warranty period (03-14-to 03-14-2017) and all repairs have been ratified by the ownerThe current complaints are clearly out of the warranty periodAt this time, I have no resolution to gratify the owner
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I'm not sure how much clearer I can make this: I'm not asking for a "repair"It's not as if I'm asking for peeling paint to be replaced one year after the warranty ran outPride (or one of his subcontractors) failed to properly insulate two areas of our brand new homeThis has been confirmed by a a home inspector that I hired on my own dime to come and take pictures with an infrared cameraThis is a latent defect that would not have been caught in a home inspection after the drywall is finishedIt's not a "repair" - it was never done correctly in the first placeI only began to look into the issue after the temperatures dropped this winter resulting in a frozen pipe and readings of degrees in one of our tubs and degrees in front of our fireplaceThis is not of a properly insulated house and Pride knows thisFurthermore, I have countless examples of his attempts to cut corners on the repairs he did make for me within my warranty periodHe also claims that no other homes he has built in the neighborhood have had any issuesMy next door neighbor confirmed to me that he had an insulation issue in his basement that resulted in a leak from condensation build upNot only did he lie that "no other issues have come up" with the other houses he has built, there was an INSULATION issue similar to mine just next door! I don't know why Pride believes he can bury his head in the sand and lie his way out of this issueI don't know what happened - it may have been a subcontractor who made a mistake or overlooked something, it may have been intentionally trying to cut cornersI don't knowMistakes, accidents, and oversights happenBut the lack of response - Pride has never answered my phone calls to even come and check out the issue in person - is infuriating, especially after his empty claim that "I've been doing this for years, if you have something going on with your house just let me know and I'll take a look, I stand behind my work"Wouldn't he be interested to know if someone he hires is doing subpar work that could cost him money in the long run? I don't understand how he thinks it will help his business to not learn where things are going wrongI'm beginning to feel helpless when the proof is so clearly out in the openI've avoided taking legal steps up until this point thinking that common sense would prevail but it appears Pride has no interest in doing thatWhat is the next step? When will my review of his business be posted so that it may help others to avoid the mistake I made of buying one of his homes? If I can't get a fix to this problem through the Revdex.com, my next goal is to spread the word to the community about his practices and to obtain a resolution through legal meansCan someone at the Revdex.com call me to discuss further? My number is [redacted] Regards, [redacted]