Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dear Sirs, I had filed a complaint in 11/against Builders Security GroupThe company and I have agreed to conclude the issueThe terms are that I must either have the complaint pulled from the Revdex.com or if that cannot be done then I have agreed to state that “an agreement between the parties has been reached to the satisfaction of both parties” shall be posted so that it is reflected for the recordAs the complaint is currently closed how do I proceed to accomplish this? Regards, [redacted]
Complaint: [redacted] Dear Ms. [redacted] , Thank you for the assistance you have provided and for allowing me to respond. I'm not quite sure what to say to the BSG reply as some of it is true and most of it is complete fabrication to the point that I think they are confusing my circumstance with another unhappy customers situation. I am feeling like it happens to them often. Rather than go through the entire reply and waste more of my time trying to detail a horrible experience let me try a different route. To be as brief as possible, BSG did not provide an upgraded display control panel as promised by the contract and verbally promised by VJ Villareal during our initial phone conversation. I was not home the day of the install, my wife was present and was unaware of the details of the agreement. Yard signage was not provided either. Also missing was the placement of window and door decals throughout the property. These stickers are essential, especially in the rear and sides of the home. Further, the installer did not fully test the system because if he did he would have discovered that a garage motion sensor was not functioning properly. The unit was erratically beeping at night probably, as stated by the company, because of a daylight savings time change but why didn't the installer advise of this so we would know what was going on and so we could correct the situation. DST was the next day - the day we moved in. There were no error codes and he advised my wife of nothing. Finally, customer service. What can I say. The worst experience I have ever encountered regarding any business dealings. While I do not dispute the time line of events, particularly when the contract was signed and the elapsing of the 3 day time limit, I remain stunned by the desire of BSG to strong-arm a dissatisfied customer into remaining with their company irrespective of the 3 day cancellation clause. We were m-o-v-i-n-g. There were a lot of things being juggled at that time. Had I contacted them a week later I could understand but the initial issues with the installation had drawn concerns and I did not want to continue with them as I had lost confidence in their ability to provide security services. There was no way to assess whether they had performed as per the contract until after I had moved in to utilize and see the system. Any contract is purely an agreement between 2 parties. It is not carved in stone. Whether the 3 day time frame had elapsed or not is only a formality. Most businesses recognize after hours work (the contract was electronically signed at 7pm Tuesday) as next business day which would have made Monday the last day to cancel which I did meet by emailing on Sunday and calling on Monday. That is the nuts and bolts of it. Essentially BSG did not meet their obligations under the contract and therefore it is null and void. The 3 day cancellation clause that BSG is wrapping around my neck also does not apply. How can BSG not be held to the terms of the contract but I must. Its ludicrous. I have convinced others to look elsewhere for security services and will continue to do so. My daughter is building a new house and asked who I used for security. I redirected her and told her to be careful before signing anything with anyone. Security companies are ravenous. The only time I have ever witnessed this type of behavior from a business is when that business is struggling. I advised MI Homes of the behavior of BSG and I have filed a formal complaint with the Texas Department of Public Safety, Private Security Bureau. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dear Sirs, I had filed a complaint in 11/against Builders Security GroupThe company and I have agreed to conclude the issueThe terms are that I must either have the complaint pulled from the Revdex.com or if that cannot be done then I have agreed to state that “an agreement between the parties has been reached to the satisfaction of both parties” shall be posted so that it is reflected for the recordAs the complaint is currently closed how do I proceed to accomplish this? Regards, [redacted]
Complaint: [redacted] Dear Ms. [redacted] , Thank you for the assistance you have provided and for allowing me to respond. I'm not quite sure what to say to the BSG reply as some of it is true and most of it is complete fabrication to the point that I think they are confusing my circumstance with another unhappy customers situation. I am feeling like it happens to them often. Rather than go through the entire reply and waste more of my time trying to detail a horrible experience let me try a different route. To be as brief as possible, BSG did not provide an upgraded display control panel as promised by the contract and verbally promised by VJ Villareal during our initial phone conversation. I was not home the day of the install, my wife was present and was unaware of the details of the agreement. Yard signage was not provided either. Also missing was the placement of window and door decals throughout the property. These stickers are essential, especially in the rear and sides of the home. Further, the installer did not fully test the system because if he did he would have discovered that a garage motion sensor was not functioning properly. The unit was erratically beeping at night probably, as stated by the company, because of a daylight savings time change but why didn't the installer advise of this so we would know what was going on and so we could correct the situation. DST was the next day - the day we moved in. There were no error codes and he advised my wife of nothing. Finally, customer service. What can I say. The worst experience I have ever encountered regarding any business dealings. While I do not dispute the time line of events, particularly when the contract was signed and the elapsing of the 3 day time limit, I remain stunned by the desire of BSG to strong-arm a dissatisfied customer into remaining with their company irrespective of the 3 day cancellation clause. We were m-o-v-i-n-g. There were a lot of things being juggled at that time. Had I contacted them a week later I could understand but the initial issues with the installation had drawn concerns and I did not want to continue with them as I had lost confidence in their ability to provide security services. There was no way to assess whether they had performed as per the contract until after I had moved in to utilize and see the system. Any contract is purely an agreement between 2 parties. It is not carved in stone. Whether the 3 day time frame had elapsed or not is only a formality. Most businesses recognize after hours work (the contract was electronically signed at 7pm Tuesday) as next business day which would have made Monday the last day to cancel which I did meet by emailing on Sunday and calling on Monday. That is the nuts and bolts of it. Essentially BSG did not meet their obligations under the contract and therefore it is null and void. The 3 day cancellation clause that BSG is wrapping around my neck also does not apply. How can BSG not be held to the terms of the contract but I must. Its ludicrous. I have convinced others to look elsewhere for security services and will continue to do so. My daughter is building a new house and asked who I used for security. I redirected her and told her to be careful before signing anything with anyone. Security companies are ravenous. The only time I have ever witnessed this type of behavior from a business is when that business is struggling. I advised MI Homes of the behavior of BSG and I have filed a formal complaint with the Texas Department of Public Safety, Private Security Bureau. Regards, [redacted]