Builder's Choice

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@silvercreekhomesinc.com We are headed there tomorrow to handle his cosmetic shingle repairFor some reason I did not receive Mr [redacted] 's e-mail from him last week regarding this service repairMr [redacted] plans on contacting the Revdex.com and rescinding his complaint this week to be able to close off our complaint record OFFER: N/A Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/09/25) */ Spoke with Mr [redacted] by phone he stated case is resolved

Initial Business Response /* (1000, 6, 2016/08/09) */
Contact Name and Title: *** *** President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@silvercreekhomesinc.com
As with all our customers Silver Creek Homes strives to provide quality service in a prompt time frameIn this case the
customer initially entered a service request into our website on 10/17/for month service repairs as we provide all of our customersThis "month" service is provided to ensure that cosmetic repairs caused by home settling are remediedIn addition, approved service items as covered by warranty are remedied at this timeThe customer's request was determined to be slightly premature by both Silver Creek Homes Incand the customer in October of 2015, as it was recommended by Silver Creek to wait through the winter months as more settling may occur and the "month" service is only performed onceIt was decided that service would be performed in the month of March or when all frost was out of ground, which ever came firstSilver Creek Homes reopened dialogue with the customer on March 16th, to schedule service appropriatelyIt was determined that the date the customer could provide a person to be at the home with signing authority as to the completion of the service requested was on 3/25/16, the service was coordinated with our service technician for completion on that dateThe customer came to our office on 3/24/and explained that he had an emergency and could not be there on the 25th; however, wanted to keep the service coordinated for the following day*** ***, general contractor for Silver Creek, explained that per our policy we require someone there to sign off on the work completed, and it is almost impossible to complete a service request without the customer present as expectations and simple direction as to the scope of work that needs to be completed requires the customer being thereThe customer insisted that we keep our scheduled service and he provided us with information to gain entry into his home without anyone thereIn an effort to keep the customer satisfied, Silver Creek went against policy and performed the service requestA few weeks later, as predicted, the customer came to our office and explained that some of the items were not addressed or not addressed to his satisfaction, and added a couple more items that needed our attentionIt was explained at that time that Silver Creek is not refuting his service issues, only that we had asked a person with signing authority to be there, and further that we knew this would occurOn that same visit, we let Mr*** know that we are doing a project approximately 5-miles away from his home and would coordinate his service with that projectThe customer again visited us in the middle of July and we explained that his service is on the radar with the other home we are completing in close proximity to his, and more than likely would occur in late JulyThis is probably why on 8/1/he entered his complaintSilver Creek Homes has contacted Mr*** on 8/9/16, our service technician is contacting him directly to service the home in the coming weeks
Initial Consumer Rebuttal /* (3000, 8, 2016/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, to engage in a lengthy rebuttal to Silver Creek,s response to my complaint, would be a waste of time for all concernedFortunately, since filing our complaint, we have had a repairman to respond and address as much of the siding issues as he could, the ceiling between the living room and kitchen area and the nail pops near the rear entrance
The repairman did not and expressed that he did not have equipment to remove the cement slab in our front yardAs previously stated, this was and item that was agreed upon early in our contract development discussions
To not fault of his, the repairman did not hear or find the sounds in the floor by the second bathroomThis noise has proven to be intermittent based on the movement of the house
As stated earlier, the repairman worked to repair all siding issuesOn each of his three visits, we found areas that required adjustment and additional securing measuresThis was especially the case in the rear elevation of the house where there are still visible joints, visible waves in the siding and an extensive number of faded panels that was installedI would agree that the manufacturer has some responsibility in this regard
To conclude, there is still the issue of the cement strip in the front yard that needs to be removed
Final Business Response /* (31430, 18, 2016/12/05) */

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@silvercreekhomesinc.com
We are headed there tomorrow to handle his cosmetic shingle repairFor some reason I did not receive Mr***'s e-mail from him
last week regarding this service repairMr*** plans on contacting the Revdex.com and rescinding his complaint this week to be able to close off our complaint record
OFFER:
N/A
Initial Consumer Rebuttal /* (2000, 13, 2015/09/25) */
Spoke with Mr *** by phone he stated case is resolved