Builder's Lock and Hardware

Revdex.com: In reference to complaint ID [redacted] , Acocella Law group and I have come to a agrement and I wish to take back my complaint I know longer have any complaint or disagreement with them Sincerely, [redacted]

Please note that we have reached a verbal agreement with the client Upon following up on this matter the client's phone is not accepting calls During our conversation the client acknowledged the misunderstanding and said our agreement was fair

We strongly disagree with [redacted] accusation that we guaranteed him that we would be able to settle his second mortgage The retainer he signed with the firm clearly outlines that we cannot guarantee a specific or positive result To make sure that there is no misunderstanding about the service we are being hired to provide, all new clients must complete a compliance call prior to us being engaged In this call we confirm key aspects of the service with the client to assure that there is no misunderstanding This call is recorded with the client’s permission [redacted] Completed this call on June *, In this call he clearly confirms his understanding that we cannot guarantee a positive result.We have reached out to [redacted] and are hopeful that we can resolve his complaint amicably

After speaking with our client it was discovered that there was a confusion with services provided and it has since been remedied Both parties have come to a meeting of the minds and an understanding of the services provided

There appears to be some confusion with the work done for this client. We were in regular contact with her over the first few months getting all the information necessary to made a submission to her lender. As we were completing this process her lender offered her a Streamline
Modification. This type of modification is not based on the homeowners specific income and hardship, but rather other factors including house value. It is possible to make a submission and try to get a better result while moving forward with the streamline trial modification. This is what happened and it appears that we did not explain this to the client completely. AS she indicated we made a submission and as a gesture of good faith suspended billing while she was making her streamline trial payments. We have discussed all of this and the client now understands what happened and we were able to successfully work out a resolution

Please note that we have reached a verbal agreement with the client. Upon following up on this matter the client's phone is not accepting calls. During our conversation the client acknowledged the misunderstanding and said our agreement was fair

After speaking with our client it was discovered that there was a confusion with services provided and it has since been remedied. Both parties have come to a meeting of the minds and an understanding of the services provided

Revdex.com:
In reference to complaint ID ***, Acocella Law group and I have come to a agrement and I wish to take back my complaint. I know longer have any complaint or disagreement with them.
Sincerely,
*** ***

We strongly disagree with *** *** accusation that we guaranteed him that we would be able to settle his second mortgage. The retainer he signed with the firm clearly outlines that we cannot guarantee a specific or positive result. To make sure that there is no misunderstanding about
the service we are being hired to provide, all new clients must complete a compliance call prior to us being engaged. In this call we confirm key aspects of the service with the client to assure that there is no misunderstanding. This call is recorded with the client’s permission. *** *** Completed this call on June *, 2015. In this call he clearly confirms his understanding that we cannot guarantee a positive result.We have reached out to *** *** and are hopeful that we can resolve his complaint amicably