Mrand Mrs [redacted] purchased custom [redacted] doors February The doors were custom made to be retro-fitted to the existing openings of their home October of 2013, the [redacted] contacted our office regarding their weather strip that had torn We informed them that it was no longer covered under warrantyAs a courtesy we visited their home to try to assist them in finding a source for the replacement weather stripping We contacted a manufactures representative to visit their home to make recommendations Through the manufacturer’s representative they helped facilitate the ordering of a replacement weather strip for the [redacted] and contacted an installation company The installation company visited the [redacted] home and found the weather strip to be incorrect that was specified by the manufacturer’s representative Since this issue was not covered under warranty it was our understanding they were going to continue to work with the installation company to find a replacement weather stripping
Fact #1) This complaint is for installation of product purchased from Builders Depot AZ, Incand complaint should be dismissed and filed against installation company [redacted] ***Fact #2) Installation was done correctly and meets or exceeds all industry standards.Fact #3) There is not one item on Mr***'s lists that is correctSilicone, Caulk and Grout are standardly used in all showersInclosing, Mr [redacted] is having buyer's remorse and has a beautiful shower that people would love to haveMr [redacted] did not order a complete new shower with new tile walls, new tile floorsIn Fact what Mr*** "only" did is order new glass to replace his old weather low end glass enclosure and which he had it installed to his as-built existing tiled shower
Mr& Mrs [redacted] contacted Builders Depot AZ, Incand requested a bid on replacing there existing metal framed shower enclosure with a clear glass semi-frameless enclosureAfter removing there existing glass and metal framework there new semi-frameless glass enclosure was fitted to there existing tiled walls and floorsThere original large metal shower enclosure required to be notched and cut into there existing tiled walls, deco band and floorThe new enclosure re-installed into this existing areaInstallation of the new shower is done correctly and above industry standardsThe time frame to complete installation was do to Mr***'s schedule and limited hours available and we had installation facilitated around Mr***'s Schedule and time restraintsThe Installation of glass shower enclosure is professional and done by a licensed installation companyCraftsman Unlimited, IncROC [redacted] The product and installation is beautiful and above industry standardsMr& Mrs [redacted] are just having buyers remorse and now want something differentThis is called "CHANGE ORDER"!Please review attachments to see the beautiful shower enclosure.Thank You, [redacted] , PresidentBuilders Depot AZ, Inc
Mrand Mrs [redacted] purchased custom [redacted] doors February The doors were custom made to be retro-fitted to the existing openings of their home October of 2013, the [redacted] contacted our office regarding their weather strip that had torn We informed them that it was no longer covered under warrantyAs a courtesy we visited their home to try to assist them in finding a source for the replacement weather stripping We contacted a manufactures representative to visit their home to make recommendations Through the manufacturer’s representative they helped facilitate the ordering of a replacement weather strip for the [redacted] and contacted an installation company The installation company visited the [redacted] home and found the weather strip to be incorrect that was specified by the manufacturer’s representative Since this issue was not covered under warranty it was our understanding they were going to continue to work with the installation company to find a replacement weather stripping
Fact #1) This complaint is for installation of product purchased from Builders Depot AZ, Incand complaint should be dismissed and filed against installation company [redacted] ***Fact #2) Installation was done correctly and meets or exceeds all industry standards.Fact #3) There is not one item on Mr***'s lists that is correctSilicone, Caulk and Grout are standardly used in all showersInclosing, Mr [redacted] is having buyer's remorse and has a beautiful shower that people would love to haveMr [redacted] did not order a complete new shower with new tile walls, new tile floorsIn Fact what Mr*** "only" did is order new glass to replace his old weather low end glass enclosure and which he had it installed to his as-built existing tiled shower
Mr& Mrs [redacted] contacted Builders Depot AZ, Incand requested a bid on replacing there existing metal framed shower enclosure with a clear glass semi-frameless enclosureAfter removing there existing glass and metal framework there new semi-frameless glass enclosure was fitted to there existing tiled walls and floorsThere original large metal shower enclosure required to be notched and cut into there existing tiled walls, deco band and floorThe new enclosure re-installed into this existing areaInstallation of the new shower is done correctly and above industry standardsThe time frame to complete installation was do to Mr***'s schedule and limited hours available and we had installation facilitated around Mr***'s Schedule and time restraintsThe Installation of glass shower enclosure is professional and done by a licensed installation companyCraftsman Unlimited, IncROC [redacted] The product and installation is beautiful and above industry standardsMr& Mrs [redacted] are just having buyers remorse and now want something differentThis is called "CHANGE ORDER"!Please review attachments to see the beautiful shower enclosure.Thank You, [redacted] , PresidentBuilders Depot AZ, Inc