Builders Excavating

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11668056, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Jeanne [redacted]

Ms***. I am receipt of the notice of ***.I researched the complaint with various personnel in the company. We have contacted the customer on Monday December 2017. The supplier of the leather sofa sources product globally as well as distributes from North Carolina.
The sales professional genuinely thought that the product that was purchased was in fact made domestically. She verified with the manufacturer the origins of the product and found it to be made in China. The sales professional made a mistake but truly believed that the product was domestic. We have contacted the customer apologizing for this mistake and only wished that she would have contacted us directly. I have known this sales professional for many years. She is very trustworthy and would never lie to a customer. She made a mistake, researched the mistake and we all take full responsibility for this mistake. We have offered to have the customer reselect if they choose to select a domestic manufacturer. Anything that we sell this client, we will definitely research the origins and verify to ensure that they know. We sincerely apologize for this situation and intend to make the customer whole. This was a genuine mistake and not an issue of integrity. Jody O***PresidentFurniture Galleries Carpet One***
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  the couch was repaired and returned to me on Wednesday, September 23, 2015 to my satisfaction.  Thank you for your assistance in this matter.  Your involvement certainly made a big difference!

In response to ID [redacted].  I will be faxing a copy on Monday as well.We initiated a service request for this customer on June 30th 2015.  On July 3rd 2015, our service technician went to the customer’s home to inspect the problem and take pictures.  Upon the inspection, we...

verified that the issues that the customer reported were adjustments that needed to be done with the assistance of the manufacturer.  The manufacturer requires pictures of the issues in order for them to service our customer appropriately.     The customer was correct when she stated that Brenda at [redacted] has never spoken with Furniture Galleries.  However, the manufacturer requires our store to conduct service procedures with the territory sales representative directly.  In turn, the regional sales team interacts on our behalf with the factory. Additionally, [redacted] will not deal directly with a customer.  Seeing that there was an unnecessary delay in the process, I submitted the claim to the vendor directly and followed up with them on 8 different occasions before I was finally able to get a resolution.   Furniture Galleries has full attention in resolving this issue with our customer.  Never has anyone in the organization shirked any responsibility, denied a problem exist, or inappropriately staff and research what needed to be done to address the issue.   Our processes are sometimes dictated to us by the manufacturer in order to keep the warranty of the purchase intact.  We have stood behind our product and this service issue by requesting that the warranty be upheld by the vendor and that they supply us with what we need to correct the problem.  It is our goal to make it right.  In making it right, it sometimes takes longer than both the customer and our store would like.  We are very apologetic for the delay that has incurred.  However, the delay is again a function of the response by the manufacturer.  We do everything in our power to minimize these delays for both us and our customer.    Greta C[redacted]Operations Manager/Customer RelationsFurniture Galleries

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11668056, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jeanne [redacted]