Builders Exchange of Louisville

The issue regarding the delays with the replacement parts has been resolvedWe have spoken with the customer and come to an amicable agreementThe customer has been compensated with one gallon oil drain, as they requestedThe item was delivered to the customer on 6-4-and our understanding, as of our phone call with them today, was that the issue was resolvedIt was also our understanding that they were satisfied and would be closing the complaint with your officeThe customer has been made aware that if there are any further questions or concerns that they are more than welcome to contact us and we will work with them to ensure the best user experience possibleHopefully this response is satisfactory as we strive to provide the best customer service in the industryPlease let us know if there is anything else we can do for you regarding this matterSincerely, [redacted] ***Director of Sales/Operations