? If Mr [redacted] was telling Auto Credit about foot surgeries, he was telling the wrong companyPhoenix Financial LLC was his finance companyThere were several attempts to contact the client on his personal phone and by calling his work in December and January/ February? 2014, when we did speak to him he would say he forgot about making a payment, we have no where in notes regarding unexpected foot surgeries? and we did call and verify he was a full time employee for the employer we were callingThe vehicle was then repossessed 2/13/for non payment- it does not matter how many payments are left, unpaid account is still such, unpaid.? ? The vehicle went thru the auction process and was sold, Phoenix Financial did send out a final letter after the auction letting him know the account balance and then again another letter was sent to him before we sent it out to 3rd party collections in March Mr [redacted] has had plenty of time to contact Phoenix Financial or the 3rd party collection agency to try and resolve the problem, remaining balances do not just fall off of a credit report, nor is is required to be removedThe remaining balance is due.? This is the first Phoenix Financial has heard from this client since before the repossession, we never heard from the client after the vehicle was picked upAuto Credit will not sell to this customer until the remaining balance is paid on the old repossessed? account.? Other dealers will pull a credit report and see that he has a previous repossession and make their own decisions from there, we have no control over that.? We do not believe we owe this client any refund of vehicle purchase as he signed a legal binding contract to make payments and if not the vehicle may be repossessed? and legal action taken
? We are not a high pressure sales lot.We go out of our way to accommodate every customer that comes our wayThis situation was no differentThe General Manager of Auto Credit investigated your complaintHe spoke to Randy ( your sales person) and he said you picked the Dodge out from one of our other locations and we had it transferred to the Hayden lot for you to seeHe stated you were excited we were able to get you approved on the purchaseI am sorry if you feel the store manager was rude to youIt is not the practice of our store managers to be rude to customersBuyers remorse is a condition we deal with quite often in our businessFrom what I can read in your complaint it feels like that is more what is going on then what you were statingWe would be glad to help you trade out of your new truckWe will need to follow bank guidelines and go by what they are willing to approve you forThis is an olive branch that we are willing to extend, however it is time sensitive and would need to do it right away in order to help you out.?
? All warranty and Gap products are disclosed and signed for whether the customer accepts or denies them, in this case the client declined all coverage's? and signed an "as is statement" As a company we tried to work with the customer and pay half of the repair bill after the customer put miles on the vehicleWe feel we did due diligence to try and resolve the issue
? This cannot be resolved without proper informationCustomer needs to give me vehicle information for the vehicle she purchased from Auto Credit, which lot location she purchased it from, who she originally financed thru and was complainant the only person on the contract??
This car was purchased and signed for with an "as is statement" on August 8,2015- customer on title never called the lot it was always her motherAuto Credit did offer to get a motor at their cost if mother was willing to pay for thatCustomer did not make a complaint about vehicle for days after purchase and we have no idea who has tampered, worked on or driven the vehicle since the purchase date, This dealership believes are not responsible for any further recourse on said vehicle.?
? The client has the right to cancel the AUL and/or GAP coverage at any time and the refunds would be mailed to the lien holder of record to be posted toward accountAuto Credit does have signed copies of both policies if client needs to get them for cancellation purposes.?
? A used vehicle is just that, usedYou have signed "as is, no warrantywritten or implied" Yet as a company we are trying to work with you on the issue.? ? Part of the problem is trying to get you to respond back to phone calls in a timely mannerYou purchased this vehicle March 4, Which means you had vehicle in your possession nearly months prior to engine problemWe were unable to get it right into repair facility as we had other vehicles in there.? ? Again we are sorry for the inconvenience, we are trying to help you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ? kyle responded very well, worked hard with the bank, and found the perfict vehicle, I love it! thank you for your response!
Complaint: [redacted] I am rejecting this response because: Vehicle was picked up on Monday May 9th and taken to repair facilityI cannot get a response as to how long repairs will takeI have been without transportation since car engine blew up on April 25th Sincerely, [redacted]
Your title work was done 4/8/2016- plenty of time to meet Washington State law- plates and registration were at the lot the next day waiting for you to make arrangement to get them picked up or have them mailed outThe plates were mailed from our main facility 5/12/In some cases they will have the plates in a different area if customer has a remaining down payment to finish paying. You should have your plates in the mail soonThere was no intention of "holding" your plates until the temp runs out.
? If Mr [redacted] was telling Auto Credit about foot surgeries, he was telling the wrong companyPhoenix Financial LLC was his finance companyThere were several attempts to contact the client on his personal phone and by calling his work in December and January/ February? 2014, when we did speak to him he would say he forgot about making a payment, we have no where in notes regarding unexpected foot surgeries? and we did call and verify he was a full time employee for the employer we were callingThe vehicle was then repossessed 2/13/for non payment- it does not matter how many payments are left, unpaid account is still such, unpaid.? ? The vehicle went thru the auction process and was sold, Phoenix Financial did send out a final letter after the auction letting him know the account balance and then again another letter was sent to him before we sent it out to 3rd party collections in March Mr [redacted] has had plenty of time to contact Phoenix Financial or the 3rd party collection agency to try and resolve the problem, remaining balances do not just fall off of a credit report, nor is is required to be removedThe remaining balance is due.? This is the first Phoenix Financial has heard from this client since before the repossession, we never heard from the client after the vehicle was picked upAuto Credit will not sell to this customer until the remaining balance is paid on the old repossessed? account.? Other dealers will pull a credit report and see that he has a previous repossession and make their own decisions from there, we have no control over that.? We do not believe we owe this client any refund of vehicle purchase as he signed a legal binding contract to make payments and if not the vehicle may be repossessed? and legal action taken
? We are not a high pressure sales lot.We go out of our way to accommodate every customer that comes our wayThis situation was no differentThe General Manager of Auto Credit investigated your complaintHe spoke to Randy ( your sales person) and he said you picked the Dodge out from one of our other locations and we had it transferred to the Hayden lot for you to seeHe stated you were excited we were able to get you approved on the purchaseI am sorry if you feel the store manager was rude to youIt is not the practice of our store managers to be rude to customersBuyers remorse is a condition we deal with quite often in our businessFrom what I can read in your complaint it feels like that is more what is going on then what you were statingWe would be glad to help you trade out of your new truckWe will need to follow bank guidelines and go by what they are willing to approve you forThis is an olive branch that we are willing to extend, however it is time sensitive and would need to do it right away in order to help you out.?
? All warranty and Gap products are disclosed and signed for whether the customer accepts or denies them, in this case the client declined all coverage's? and signed an "as is statement" As a company we tried to work with the customer and pay half of the repair bill after the customer put miles on the vehicleWe feel we did due diligence to try and resolve the issue
? This cannot be resolved without proper informationCustomer needs to give me vehicle information for the vehicle she purchased from Auto Credit, which lot location she purchased it from, who she originally financed thru and was complainant the only person on the contract??
This car was purchased and signed for with an "as is statement" on August 8,2015- customer on title never called the lot it was always her motherAuto Credit did offer to get a motor at their cost if mother was willing to pay for thatCustomer did not make a complaint about vehicle for days after purchase and we have no idea who has tampered, worked on or driven the vehicle since the purchase date, This dealership believes are not responsible for any further recourse on said vehicle.?
Auto Credit resolved this issue 8/7/with the customerWe have asked that she rescind her complaint
? The client has the right to cancel the AUL and/or GAP coverage at any time and the refunds would be mailed to the lien holder of record to be posted toward accountAuto Credit does have signed copies of both policies if client needs to get them for cancellation purposes.?
? A used vehicle is just that, usedYou have signed "as is, no warrantywritten or implied" Yet as a company we are trying to work with you on the issue.? ? Part of the problem is trying to get you to respond back to phone calls in a timely mannerYou purchased this vehicle March 4, Which means you had vehicle in your possession nearly months prior to engine problemWe were unable to get it right into repair facility as we had other vehicles in there.? ? Again we are sorry for the inconvenience, we are trying to help you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ? kyle responded very well, worked hard with the bank, and found the perfict vehicle, I love it! thank you for your response!
Complaint: [redacted] I am rejecting this response because: Vehicle was picked up on Monday May 9th and taken to repair facilityI cannot get a response as to how long repairs will takeI have been without transportation since car engine blew up on April 25th Sincerely, [redacted]
Your title work was done 4/8/2016- plenty of time to meet Washington State law- plates and registration were at the lot the next day waiting for you to make arrangement to get them picked up or have them mailed outThe plates were mailed from our main facility 5/12/In some cases they will have the plates in a different area if customer has a remaining down payment to finish paying. You should have your plates in the mail soonThere was no intention of "holding" your plates until the temp runs out.