Builders Insulation

I had responded a couple weeks agoAccording to code all HVAC lines are to be attached to floor joists and not laid on the ground We cannot be held liable for damages to systems not properly installedThe liability lies with the company who installed the system Because the fact that it was improperly installed we are not going to be able to reimburse you for any of the repairs I hope you understand Rob Y [redacted] Builders Insulation Jefferson Davis Hwy Richmond, VA [redacted]

We are aware of the issues regarding Mr [redacted] complaint We have made a good faith attempt to resolve the issue directly with Mr***.RITA is a local taxing authority for many of Ohio's cities Every time Mr [redacted] received a letter from RITA requesting additional documents we advised him to send those additional documents as those were the only requests RITA was making"Every time we were assured by Indy Tax that we do not need to do anything and should just provide the documentation that the tax authorities are asking us." This is standard protocol when any tax authority asks for documents - send the documents Then, later, Mr [redacted] received a notice from RITA requesting him to pay a tax due for the tax years mentioned We advised him not to pay any tax due until we had time to research the matter and confirm that RITA had calculated the correct amounts due After researching and working on his case, we determined that RITA was correct - Mr [redacted] did owe taxes to RITA from previous tax years We created the appropriate tax returns and sent them to Mr [redacted] with instructions on how to submit those returns by mail to the tax agency.Ohio city taxes: taxes are due to the workplace city and the resident city It was initially believed that Mr [redacted] address was a part of Willoughby, OH taxation Under this scenario, Mr [redacted] would not owe any money to Willoughby Willoughby has a "credit for taxes paid to workplace city" credit limit of 100% This means that all taxes paid to the workplace city would be credited to, and negating, his resident city tax authority However, after further investigation after receiving the notices from RITA, it was discovered that Mr [redacted] address actually fell under Willoughby Hills tax authority Willoughby Hills has a similar credit, but the limit is only 50% of the credit for taxes paid to the workplace city This is from where the taxes due came We then prepared the necessary tax returns, provided them to Mr***, and instructed him to mail those to appropriate tax authority (Willoughby Hills).A return was not filed in previous years because it was believed he was in the Willoughby taxing district A return is not necessary for the resident city if there is no tax liability or refund, which would have been the case due to the credit for taxes paid to the workplace city.2010: employer withheld tax for workplace city2011: employer withheld tax for workplace city2012: employer withheld tax for workplace city2013: employer withheld tax for workplace cityWe advised Mr [redacted] to pay the full amount due to RITA and ask for a waiver of the penalties owed, as is standard protocol for them - they will usually waive penalties if amount due is paid in full They will not waive the interest accrued ($570) initially We advised Mr***, with our support, to file an appeal with RITA to explain the errors and request the interest to be eliminated from his account Mr [redacted] refused to go through any appeal process.We also advised Mr [redacted] to discuss this matter with his employer's HR and/or payroll department It is the responsibility of the employer to withhold taxes to the appropriate taxing jurisdictions (workplace and resident city) He did After getting no responses or updates from his employer, he has come back to us to in an attempt to force us to pay the entire $interest due.We have agreed to take some responsibility for the mistake Mr [redacted] is a valued and loyal customer so we have offered to share the responsibility of this amount due We have offered to give him one-half of the $interest due in the form of services performedi.e., preparing his federal, state, and local tax returns at no charge - the fee for Mr [redacted] tax return preparation normally equals one-half of $ We would have our most senior and experienced member of management prepare the return personally to ensure the best service and accuracy.We are willing to take steps necessary to satisfy our customer, but we do not believe the entire amount of interest accrued is our responsibility to pay

I had responded a couple weeks agoAccording to code all HVAC lines are to be attached to floor joists and not laid on the ground We cannot be held liable for damages to systems not properly installedThe liability lies with the company who installed the system Because the fact that it was improperly installed we are not going to be able to reimburse you for any of the repairsI hope you understandRob Y*** Builders Insulation Jefferson Davis HwyRichmond, VA [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
My installer assured me that the code for Freon lines being on the groundFrom the air handler to the compressor in Chesterfield County. In a single story brick rancher was ok by codeThat they did not have to be attached or supported above the ground

I had responded a couple weeks ago. According to code all HVAC lines are to be attached to floor joists and not laid on the ground.   We cannot be held liable for damages to systems not properly installed. The liability lies with the company who installed the system.  Because the...

fact that it was improperly installed we are not going to be able to reimburse you for any of the repairs. I hope you understand. Rob Y[redacted] Builders Insulation 1700 Jefferson Davis HwyRichmond, VA 23224[redacted]

We are aware of the issues regarding Mr. [redacted] complaint.  We have made a good faith attempt to resolve the issue directly with Mr. [redacted].RITA is a local taxing authority for many of Ohio's cities.  Every time Mr. [redacted] received a letter from RITA requesting additional documents we advised...

him to send those additional documents as those were the only requests RITA was making. "Every time we were assured by Indy Tax that we do not need to do anything and should just provide the documentation that the tax authorities are asking us."  This is standard protocol when any tax authority asks for documents - send the documents.  Then, later, Mr. [redacted] received a notice from RITA requesting him to pay a tax due for the tax years mentioned.  We advised him not to pay any tax due until we had time to research the matter and confirm that RITA had calculated the correct amounts due.  After researching and working on his case, we determined that RITA was correct - Mr. [redacted] did owe taxes to RITA from previous tax years.  We created the appropriate tax returns and sent them to Mr. [redacted] with instructions on how to submit those returns by mail to the tax agency.Ohio city taxes: taxes are due to the workplace city and the resident city.  It was initially believed that Mr. [redacted] address was a part of Willoughby, OH taxation.  Under this scenario, Mr. [redacted] would not owe any money to Willoughby.  Willoughby has a "credit for taxes paid to workplace city" credit limit of 100%.  This means that all taxes paid to the workplace city would be credited to, and negating, his resident city tax authority.  However, after further investigation after receiving the notices from RITA, it was discovered that Mr. [redacted] address actually fell under Willoughby Hills tax authority.  Willoughby Hills has a similar credit, but the limit is only 50% of the credit for taxes paid to the workplace city.  This is from where the taxes due came.  We then prepared the necessary tax returns, provided them to Mr. [redacted], and instructed him to mail those to appropriate tax authority (Willoughby Hills).A return was not filed in previous years because it was believed he was in the Willoughby taxing district.  A return is not necessary for the resident city if there is no tax liability or refund, which would have been the case due to the credit for taxes paid to the workplace city.2010: employer withheld tax for workplace city2011: employer withheld tax for workplace city2012: employer withheld tax for workplace city2013: employer withheld tax for workplace cityWe advised Mr. [redacted] to pay the full amount due to RITA and ask for a waiver of the penalties owed, as is standard protocol for them - they will usually waive penalties if amount due is paid in full.  They will not waive the interest accrued ($570) initially.  We advised Mr. [redacted], with our support, to file an appeal with RITA to explain the errors and request the interest to be eliminated from his account.  Mr. [redacted] refused to go through any appeal process.We also advised Mr. [redacted] to discuss this matter with his employer's HR and/or payroll department.  It is the responsibility of the employer to withhold taxes to the appropriate taxing jurisdictions (workplace and resident city).  He did.  After getting no responses or updates from his employer, he has come back to us to in an attempt to force us to pay the entire $570 interest due.We have agreed to take some responsibility for the mistake.  Mr. [redacted] is a valued and loyal customer so we have offered to share the responsibility of this amount due.  We have offered to give him one-half of the $570 interest due in the form of services performed. i.e., preparing his federal, state, and local tax returns at no charge - the fee for Mr. [redacted] tax return preparation normally equals one-half of $570.  We would have our most senior and experienced member of management prepare the return personally to ensure the best service and accuracy.We are willing to take steps necessary to satisfy our customer, but we do not believe the entire amount of interest accrued is our responsibility to pay.

I had responded a couple weeks ago. According to code all HVAC lines are to be attached to floor joists and not laid on the ground.  
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We cannot be held liable for damages to systems not properly installed. The liability lies with the company who installed the system. 
 
Because the fact that it was improperly installed we are not going to be able to reimburse you for any of the repairs.
 
I hope you understand. 
Rob Y[redacted]
 
Builders Insulation 
1700 Jefferson Davis Hwy
Richmond, VA 23224
[redacted]

I believe there are errors with the client’s purchase date and problem occurred date. The purchase date should be (the date he paid for the 2013 tax return) should be on, or around, April 8, 2014. The problem occurred date should be January 7, 2016.   A reply was sent to Mr. [redacted] on January 8,...

2016 requesting him to provide us with documentation to support the items deducted on the 2013 tax return.   Mr. [redacted] replied to this email on Jan 20, 2016 stating his inability to obtain a significant amount of expense proofs.   Mr. [redacted] received another IRS notice and shared with us on May 11, 2016. The letter states that none of the expenses were allowed due to insubstantial information and documentation to support these deductions.   Mr. [redacted] was advised to pay the tax and interest the IRS is asking for since the expenses were not allowed. We filed a Form 843 to request the IRS to waive the penalties accrued. As far as we know, there has been no reply or action on this request.   We have had no contact with or from the client since May 13, 2016.   Mr. [redacted] stated in the complaint, “He convinced that he was not doing anything illegal and pledged that he will sign the return as the tax preparer which he said means that he's first in the line of fire, in case IRS took to it.”   It is true that nothing illegal was done on the tax return. It is true that the tax preparer was comfortable with the tax return, and he signed it. It is not true that any tax preparer will be the “first in the line of fire.” It is not our policy to make such claims, nor is it the policy of any accountant or tax preparer. Ultimately, the taxpayer is responsible for all items on a tax return, however, this should be irrelevant since nothing illegal was performed.   Ultimately, the taxpayer in all cases, is responsible for paying his tax liability and any and all charges of interest and penalties assessed by the IRS.   It is my opinion that the IRS audit occurred by random selection.   It is my opinion that the items deducted on the return were disallowed due to the inability to procure the appropriate documentation and expense proofs to support these items.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I believe from day 1 - I have the same argument that is pretty reasonable and is the basis of this case. Mehnaz herself has accepted the fact that it goes back and forth multiple times between the taxpayer and tax preparer as highlighted in the below quotes (a statement from Mehnaz herself). So my point is exactly that if the preparation goes back and forth, I have never demanded a final copy but the quote especially under the circumstances neither any business nor any taxpayer would expect a final copy if there is a substantial change in the amount of the refund. My argument and claim is plain and simple:a.) At first place any professional would not have generated the final copy if they understand that there has been a change to the amount they initially proposed (does not matter whether initial amount was proposed in hurry or whatever be the case).b.) Secondly, they should have told me at first place itself either to stop from paying the fees until they send me the fresh quote or that the payment will not be refunded if they will issue me a final copy containing whatever tax refund.This is a simple case of a deceit that you took the money at first place and then you issued a final copy and now you are claiming that since the final copy has been issued we cannot refund the fees. My simple point is did anyone ask them to generate the final copy? No, because it is a quite right assumption that they should me the final quote first before issuing/generating any final copy. They have done that without my consent.So I still believe lawfully and legally their business is not done until/unless there has been a consent from me. Adding a clause that final copy was generated does not mean the right work was done.So I expect Indy Tax to refund my fees with all truthful means."It
is not uncommon for tax returns to be adjusted multiple times.  That's
how tax return preparation goes - client wants something change, tax
preparer changes it.  It's a back-and-forth between taxpayer and tax
preparer."
Regards,
[redacted]

I am attaching an email from the tax preparer, Brian, that sums up the issues regarding Mr. [redacted]'s tax return.  Mr. [redacted] is not a tax professional and his claims regarding Brian doing the file incorrectly with itemized deduction are unsubstantiated.  Mr. [redacted] requested the itemized...

deductions be removed from his tax return - and they were.  He then received the adjusted tax return without these deductions, which significantly reduced his refund amount.  He is not happy with the new refund, but this is what he requested.Brian failed to remove the itemized deductions from the state tax file initially - this is where Mr. [redacted]'s complaint really comes in.  Brian fixed this, removed the itemized deductions from the state return, and sent a final, correct, and complete tax return to Mr. [redacted].  It is not uncommon for tax returns to be adjusted multiple times.  That's how tax return preparation goes - client wants something change, tax preparer changes it.  It's a back-and-forth between taxpayer and tax preparer.This complaint is unreasonable as our job had been completed as per Mr. [redacted]'s wishes.  He received the final return the way he wanted.  Our job has been completed.And, as per our refund policy, no refund can be issued once a completed tax return is sent to a client.  We even reduced his fee when we removed the itemized deductions as a courtesy and to comply with our standard pricing schedule.I hope this response is clear.  If any additional information is needed from us, please feel free to reach out.

Review: I contacted Builders Insulation to replace new vapor barrier and insulation under my home. In the process, when the workers raised the freon lines to roll out the new vapor barrier, they damaged the large Freon line between the air handler and the outside compressor. The unit lost all of its freon, and the line had to be cut, repaired, and replaced. The unit then had to be recharged with freon.Desired Settlement: I would like to be repaid the amount of $550.00 for the repair job mentioned above.

Business

Response:

I had responded a couple weeks ago. According to code all HVAC lines are to be attached to floor joists and not laid on the ground.