We strongly disagree with [redacted] accusation that we guaranteed him that we would be able to settle his second mortgage. The retainer he signed with the firm clearly outlines that we cannot guarantee a specific or positive result. To make sure that there is no misunderstanding about...
the service we are being hired to provide, all new clients must complete a compliance call prior to us being engaged. In this call we confirm key aspects of the service with the client to assure that there is no misunderstanding. This call is recorded with the client’s permission. [redacted] Completed this call on June *, 2015. In this call he clearly confirms his understanding that we cannot guarantee a positive result.We have reached out to [redacted] and are hopeful that we can resolve his complaint amicably.
In reference to complaint ID [redacted], Acocella Law group and I have come to a agrement and I wish to take back my complaint. I know longer have any complaint or disagreement with them.
Sincerely,
[redacted]...
After speaking with our client it was discovered that there was a confusion with services provided and it has since been remedied. Both parties have come to a meeting of the minds and an understanding of the services provided.
Please note that we have reached a verbal agreement with the client. Upon following up on this matter the client's phone is not accepting calls. During our conversation the client acknowledged the misunderstanding and said our agreement was fair.
We strongly disagree with [redacted] accusation that we guaranteed him that we would be able to settle his second mortgage. The retainer he signed with the firm clearly outlines that we cannot guarantee a specific or positive result. To make sure that there is no misunderstanding about...
the service we are being hired to provide, all new clients must complete a compliance call prior to us being engaged. In this call we confirm key aspects of the service with the client to assure that there is no misunderstanding. This call is recorded with the client’s permission. [redacted] Completed this call on June *, 2015. In this call he clearly confirms his understanding that we cannot guarantee a positive result.We have reached out to [redacted] and are hopeful that we can resolve his complaint amicably.
Revdex.com:
In reference to complaint ID [redacted], Acocella Law group and I have come to a agrement and I wish to take back my complaint. I know longer have any complaint or disagreement with them.
Sincerely,
[redacted]...
After speaking with our client it was discovered that there was a confusion with services provided and it has since been remedied. Both parties have come to a meeting of the minds and an understanding of the services provided.
Please note that we have reached a verbal agreement with the client. Upon following up on this matter the client's phone is not accepting calls. During our conversation the client acknowledged the misunderstanding and said our agreement was fair.