Initial Business Response /* (1000, 8, 2014/12/04) */
I have provided the information requested by the homeowner and this has been resolved to the homeowners satisfactionThe homeowner has agreed to respond to the Revdex.com that everything has been resolved to his satisfaction
Initial Business Response /* (1000, 7, 2015/03/06) */
We met with the homeowner at her home on 3/5/We have scheduled another visit on 3/10/with the Manufactures Rep to meet us at the home to help with a solutionI will respond again after that visit
Initial Consumer Rebuttal /* (3000,
9, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The meeting that was scheduled for Mar was cancelledWe were told they needed to have the door off for about hrsThe weather did not cooperateI talked to *** and he said he will call me when the weather is warmer, to date have not heard from anyone
Final Business Response /* (4000, 11, 2015/03/26) */
The homeowner has requested to wait until warmer weatherWe had several warmer days last week, however the manufactures rep was not availableWe will contact the homeowner to reschedule once the temperatures are in the 50's/60's
Final Consumer Response /* (3000, 13, 2015/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we have had warm weather and no one has contacted methis should be resolved nowIt has been months and they have been non responsiveLets get this doneThere customer service has been less than professionalOwner was out and still no resolution to my issues
Initial Business Response /* (1000, 8, 2016/01/21) */
I spoke with the homeowner on 1/21/2016. We are in the process of working together towards a mutual satisfactory solution. It may take a couple weeks to gather additional info. We are optimistic we will resolve this.
We have completed the deck. I spoke to the homeowner and she is very pleased with the deck. There is one item she would like us to look at which we will. There were delays and I did discount the project.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response /* (1000, 8, 2014/12/04) */
I have provided the information requested by the homeowner and this has been resolved to the homeowners satisfactionThe homeowner has agreed to respond to the Revdex.com that everything has been resolved to his satisfaction
Initial Business Response /* (1000, 7, 2015/03/06) */
We met with the homeowner at her home on 3/5/We have scheduled another visit on 3/10/with the Manufactures Rep to meet us at the home to help with a solutionI will respond again after that visit
Initial Consumer Rebuttal /* (3000,
9, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The meeting that was scheduled for Mar was cancelledWe were told they needed to have the door off for about hrsThe weather did not cooperateI talked to *** and he said he will call me when the weather is warmer, to date have not heard from anyone
Final Business Response /* (4000, 11, 2015/03/26) */
The homeowner has requested to wait until warmer weatherWe had several warmer days last week, however the manufactures rep was not availableWe will contact the homeowner to reschedule once the temperatures are in the 50's/60's
Final Consumer Response /* (3000, 13, 2015/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we have had warm weather and no one has contacted methis should be resolved nowIt has been months and they have been non responsiveLets get this doneThere customer service has been less than professionalOwner was out and still no resolution to my issues
Initial Business Response /* (1000, 8, 2016/01/21) */
I spoke with the homeowner on 1/21/2016. We are in the process of working together towards a mutual satisfactory solution. It may take a couple weeks to gather additional info. We are optimistic we will resolve this.
We have completed the deck. I spoke to the homeowner and she is very pleased with the deck. There is one item she would like us to look at which we will. There were delays and I did discount the project.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.