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BuilderTREND Solutions

11818 I St, Omaha, Nebraska, United States, 68137-1237

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BuilderTREND Solutions Reviews (%countItem)

• Jan 16, 2020

The company will not quit calling and emailing going on 2 years now. They have been notified repeatedly to remove us from their list.
Buildertrend calls 4 - 12 times a month and emails several times a month as well. They have located office numbers and employee cell numbers. This is harassment. I want them to quit contacting us.

Desired Outcome

As requested numerous times over the last 2 years, I want Buildertrend to quit contacting me via all cell phone numbers, office numbers, and company emails.

BuilderTREND Solutions Response time Jan 30, 2020

We apologize for any inconvenience and have removed your contact information from our contact list.

Customer Response time Jan 31, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)

Builder-trend hard sells a 30 day trial and then keeps charging the card monthly. refusing to refund or reason. Big Shame.
Buildertrend solicited their business excessively with daily calls convincing us to "just sign up for a 30 day trial for $"
we later discovered the $*** were charged monthly for 7 months in a row. we called to request clarifications and refunds and received an argument stating we signed up for a subscription.

Very ugly business approach.

Desired Outcome

an end to the subscription no further charges. 6 months refund x $.

BuilderTREND Solutions Response time May 07, 2019

Our response is as follows:

Our standard sales practice is to offer a 30-day risk-free guarantee, and we are happy to refund any premiums paid during that time period. Our standard terms and conditions clearly outline that our service is a monthly subscription, cancellable at any time with no penalty.

Please let me know if you need anything else.

Thanks,

*** VP Finance

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Address: 11818 I St, Omaha, Nebraska, United States, 68137-1237

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