Building 36

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Since being contacted by the customer, we have sent him the refund of $? The delay was caused by the paperwork required to issues a check for the amount as this was not a situation and an exception was made to accommodate his request? We do not generally deal with end users and he should have reached out to Mass Save to reinstall his thermostat properly but in good faith, we issued the check.We just recently received access to this account to reply

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Who is responsible for the financial losses incurred part of installing a wrong product ?Who is responsible for the HVAC contractor bill and huge electricity bill and my kids health issuesIf the right product was installed, I wouldn't have to go through this right ? I am rejecting this because this is not right business ethics. Buildingis just doing finger pointing and blaming the issue to someone else
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Who is responsible for the financial losses incurred part of installing a wrong product ?Who is responsible for the HVAC contractor bill and huge electricity bill and my kids health issuesIf the right product was installed, I wouldn't have to go through this right ? I am rejecting this because this is not right business ethics. Buildingis just doing finger pointing and blaming the issue to someone else
Regards,
*** ***

Dear Mr***,The perceived financial loss you incurred was a result of the installation Building does not provide installation services Additionally, we did not receive any money for such services from you, nor did we receive any money from you for the purchase of the product as you purchased it from the reseller who likely provided the installation service Building does not sell direct to users and as such, refunds should be sought from your installer I believe in an earlier note, you mentioned a company called *** We would gladly look at the equipment and replace it if it is faulty but as we did not receive any funds from you for installation services, there is no money for us to refund to you. If you believe you did pay us money, please send us any receipts and we can investigate.Please work with your installer, ***, for the refund I believe another way to think of this relationship is to think of it in terms of a Cable TV provider providing the installation service and you asking your TV manufacturer for a refund when you cannot watch a TV program Thanks,Building

Since being contacted by the customer, we have sent him the refund of $ The delay was caused by the paperwork required to issues a check for the amount as this was not a situation and an exception was made to accommodate his request We do not generally deal with end users and
he should have reached out to Mass Save to reinstall his thermostat properly but in good faith, we issued the check.We just recently received access to this account to reply

The customer is complaining of faulty installation issues We do not sell or install equipment to end-users directly If the customer has issues with the installation, they should contact the company that provided the installation service - ***, I believe We will happily provide
a replacement for any faulty equipment but we cannot reimburse the user for services we did not provide When the customer contacted "us" he called our parent company's complaint line and those issues were not transferred to us When he emailed us, we answered promptly

Dear Mr***,The perceived financial loss you incurred was a result of the installation Building does not provide installation services Additionally, we did not receive any money for such services from you, nor did we receive any money from you for the purchase of the product as you purchased it from the reseller who likely provided the installation service Building does not sell direct to users and as such, refunds should be sought from your installer I believe in an earlier note, you mentioned a company called *** We would gladly look at the equipment and replace it if it is faulty but as we did not receive any funds from you for installation services, there is no money for us to refund to you. If you believe you did pay us money, please send us any receipts and we can investigate.Please work with your installer, ***, for the refund I believe another way to think of this relationship is to think of it in terms of a Cable TV provider providing the installation service and you asking your TV manufacturer for a refund when you cannot watch a TV program Thanks,Building

Since being contacted by the customer, we have sent him the refund of $? The delay was caused by the paperwork required to issues a check for the amount as this was not a situation and an exception was made to accommodate his request? We do not generally deal with end users and
he should have reached out to Mass Save to reinstall his thermostat properly but in good faith, we issued the check.We just recently received access to this account to reply

The customer is complaining of faulty installation issues? We do not sell or install equipment to end-users directly? If the customer has issues with the installation, they should contact the company that provided the installation service - ***, I believe? We will happily provide
a replacement for any faulty equipment but we cannot reimburse the user for services we did not provide? ? When the customer contacted "us" he called our parent company's complaint line and those issues were not transferred to us? When he emailed us, we answered promptly?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]